Reviews (210)

Overall rating
4
Counts per rating level
  • 70% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing shipping and order management efficiency. It features a user-friendly interface, time-saving automation, and reliable performance. The robust customer support and versatile shipping options with easy carrier integration are particularly valued. Additionally, its cost-effectiveness and automated customer updates enhance the shopping experience, making it a popular choice for handling large order volumes.

June 18, 2025

Frictionless system for order shipping, which saves us a lot of time and admin. Very easy to use system with fast respons from helpdesk in case of any questions or delivery issues.

Barker & Bones
Belgium
Over 4 years using the app
June 21, 2025

Wonderful application for sending parcels at a low cost. Integrates easily with all platforms. Highly recommend it

The Shape Label
Belgium
Over 4 years using the app
June 17, 2025

Wij maken inmiddels al een aantal jaar probleemloos gebruik van Sendcloud voor het verzenden van onze inkomende orders via Shopify. Het werkt echt superhandig: zodra een bestelling via Sendcloud is verwerkt, wordt alle info automatisch doorgestuurd naar Shopify en ontvangt de klant direct de trackinginformatie. Er zijn veel verzendopties beschikbaar (zoals DHL, PostNL, DPD, enz.), waardoor we onze klanten altijd de beste ervaring kunnen bieden. Ik gebruik Sendcloud trouwens niet alleen voor mijn Shopify webshop, maar ook voor de koppeling met Amazon NL en Bol.com. In het verleden heb ik ook contact gehad met hun klantenservice en dat verliep toen ook super soepel. Zeker een aanrader!

Phoenix Hair Products
Netherlands
Over 4 years using the app
May 12, 2025

We were satisfied with the platform till we tried to activate “lettre suivie” solution. It has been 4 weeks we have been waiting and their support team is not even answering our messages anymore. Very disappointing.

WatchmakerFix
France
8 months using the app
June 24, 2025

Ik werk nu la bijna 10 jaar met Sendcloud, en met verschillende Shopify stores eraan gekoppeld.
Feilloos, je kan erop rekenen. Het is een kwestie van goed in te stellen.
Als dat niet lukt krijg snel en goede hulp.
Een aanrader!!

Pavelinni
Belgium
About 4 years using the app
June 17, 2025

Fijne integratie met onze Shopify webshop. Soms wat vertraging als een order net is binnengekomen, maar werkt voor de rest perfect!

Woofs & Co
Netherlands
About 3 years using the app
June 20, 2025

I’ve spent over 3 hours trying to set up Sendcloud with my own Correos account so I can charge our customers the correct, agreed shipping rates — something that’s essential when Correos rates change and we’re left covering the difference.

I specifically contacted Shopify support to enable Carrier Calculated Shipping (CCS) so that Sendcloud could pull live rates from Correos. After jumping through those hoops, I expected things to be more straightforward inside Sendcloud. Unfortunately, they weren’t.

The app doesn’t show up under “Use carrier or app to calculate rates” in Shopify’s shipping settings — even after going through all the required setup steps. I spoke with a support rep (Iria), but it felt like they weren’t fully familiar with this type of integration or couldn’t explain what was missing.

I’m incredibly frustrated that after all that time this morning, I’m no further along. If it’s not possible to use your own Correos account for live rates at checkout, that needs to be clearly stated upfront. And if it is possible, the support team should be better trained to help merchants achieve it.

Right now, it just feels like a huge waste of time.

FOX & WOLF
Spain
About 3 hours using the app
June 24, 2025

Good app, nice service, can improve here and there, but good to work with!

Zilch Webshop
Netherlands
Almost 3 years using the app
July 2, 2025

Ik werk al even samen met Sendcloud en dat bevalt erg goed. Alles wat ik wil is geautomatiseerd, dus het scheelt mij heel veel tijd!

De Lekkerste Brownies
Netherlands
Over 1 year using the app
May 7, 2025

Pessimo servizio di assistenza, soprattutto del team italiano che legge i messaggi e nemmeno risponde. Da evitare completamente.
Anche la app funziona male, mille passaggi per generare e stampare le etichette. Addirittura se vuoi spedire con BRT devi richiedere il ritiro dal sito di BRT e non tramite sendcloud. Quindi a cosa servirebbe?

Magnifico Food
Italy
Over 2 years using the app