Reviews (467)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for simplifying logistics and shipping management, enhancing productivity, and saving time. It offers competitive rates and price comparisons between carriers, aiding cost management. The intuitive interface centralizes tasks like label creation and tracking. Seamless Shopify integration allows automatic order syncing. Reliable with minimal issues, merchants praise responsive support and automation features like shipping rules and notifications, streamlining operations and reducing errors.

May 12, 2026

Un’applicazione davvero utile per semplificare il lavoro quotidiano: pratica, veloce ed efficiente.
Molto validi anche i template email automatici inviati ai clienti durante le fasi di preparazione ordine, consegna e follow-up, che rendono la comunicazione chiara e professionale.

Dott. C. Cagnola
Italy
6 months using the app
April 12, 2026

Shopify sync works pretty smoothly, a good range of shipping options, and fairly easy to use interface. Booking pickups is a bit awkward

Elements for Life
United Kingdom
7 months using the app
April 20, 2026

Une vraie libération depuis qu'on travaille sur sendcloud, tout est simplifié et rapide, les équipes sont enchantées ! Très bonne gestion également des livraisons internationales et documents de douane, donc je recommande +++

Score Pétanque
France
6 months using the app
April 21, 2026

0 assistance. We paid for a year subscription but finally never used Sendcloud. We asked several time for a refund but still no respond after more than 10 e-mails.
For selling they answer at the minute but when you have a problem and ask for help or refund or wathever nobody responds anymore.

Clow Skincare
Belgium
5 months using the app
April 27, 2026

Je suis globalement satisfait de Sendcloud. La gestion des commandes est simplifiée, même si la configuration des règles de checkout reste assez complexe. Les tarifs de livraison à domicile peuvent parfois être élevés, mais cela relève davantage des transporteurs que de la plateforme elle-même

Kaukaz®
France
4 months using the app
April 1, 2026

SendCloud es segura, fiable y una gran herramienta para preparar los pedidos, editar las etiquetas de los envíos, y cambia los pedidos automáticamente a preparados en Shopify. Estamos integrando nuevas funcionalidades con el uso de pistolas para la preparación del los pedidos y estamos muy contentos y satisfechos con su funcionamiento. Totalmente recomendable

Doña Tomasa
Spain
7 months using the app
July 2, 2026

Usiamo questa piattaforma da 5 anni con la massima soddisfazione. Servizio sempre affidabile e tariffe di spedizione nettamente inferiori rispetto ad altri operatori sul mercato che hanno costi decisamente alti. Una garanzia assoluta.

Tantarobashop
Italy
Over 3 years using the app
February 6, 2026

This has been my go-to platform since the start of my webshop. It’s very convenient, has saved me a lot of time, and Sendcloud’s helpdesk has been consistently helpful.

Important warning: I strongly advise against using the shipping insurance. It’s handled by a third party called XCover. In my case, XCover refused to resolve a valid claim and redirected me to Kifid (the Dutch financial complaints institute). But Kifid confirmed to me that they are not affiliated with XCover at all. Communication from XCover was minimal and responsibility was repeatedly deflected.

Aside from this insurance issue, Sendcloud itself is a solid and reliable platform. Just don't use the optional insurance.

Custom Pickguards
Netherlands
7 months using the app
March 19, 2026

Franchement très satisfait de Sendcloud. Leur service client est super réactif, ils répondent rapidement aux mails et prennent vraiment le temps de conseiller. À chaque fois que j’ai eu une question ou un souci, j’ai eu une réponse claire et efficace.
La plateforme est aussi très facile à utiliser, tout est bien organisé et intuitif, même quand on débute. C’est un outil fiable qui fait gagner énormément de temps au quotidien, surtout pour gérer les envois et le suivi des colis. On sent que tout est pensé pour simplifier la logistique.
Honnêtement, ça aide beaucoup à gérer son activité plus sereinement. Je recommande sans hésiter.

live in large
Belgium
About 1 year using the app
June 22, 2026

Rápida, intuitiva y accesible. Muy buena herramienta para tu empresa.

AY Collection
Germany
About 1 year using the app