Propel Replay & Session Record

Propel Replay & Session Record

Free plan available. 7-day free trial.
Rating (4.9)
Reviews

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Use directly in Shopify admin
  • Works with the latest themes

About this app

Launched

June 17, 2021

Languages

English

Increase sales by watching your customers in action! Uncover errors and issues blocking your sales.

Like Netflix but for your Shopify store! Propel Replays records your customers while they're browsing your store so you can see what's working, what's not working, and uncover hidden issues blocking your sales. Running ads? It can also help you identify bots and competitors wasting your ad spend. Try Propel Replays and see how top brands use it to boost sales and improve their stores.

Like Netflix but for your Shopify store! Propel Replays records your customers while they're browsing your store so you can see what's working, what's not working, and uncover hidden issues blocking your sales. Running ads? It can also help you identify bots and competitors wasting your ad spend. Try Propel Replays and see how top brands use it to boost sales and improve their stores. more
  • Intelligent algorithms provide smooth playback without affecting site speed
  • Filter by country, traffic type & more to find the replays you care about
  • Filter replays by errors encountered to expose broken links and other errors
  • Get visitor IPs so you can Identify and block bots wasting your ad spend
  • Installation is completely automatic and takes only a second - no coding needed

Pricing

7-day free trial

Free Sampler

Free

  • Up to 100 pageviews per month
  • Exclude up to 3 IPs
  • 30 days storage

Basic

$9.95/month

or $83.58/year and save 30%

  • Up to 30,000 pageviews per month
  • Exclude up to 10 IPs
  • See visitor IPs
  • Advanced filters
  • 30 days storage
  • Priority support

Plus

$14.95/month

or $125.58/year and save 30%

  • Up to 80,000 pageviews per month
  • Exclude up to 15 IPs
  • See visitor IPs
  • Advanced filters
  • 30 days storage
  • Priority support

Premium

$39.95/month

or $335.58/year and save 30%

  • Up to 200,000 pageviews per month
  • Exclude up to 20 IPs
  • See visitor IPs
  • Advanced filters
  • 30 days storage
  • Priority support

Free Sampler

Free

  • Up to 100 pageviews per month
  • Exclude up to 3 IPs
  • 30 days storage

Basic

$9.95/month

or $83.58/year and save 30%

  • Up to 30,000 pageviews per month
  • Exclude up to 10 IPs
  • See visitor IPs
  • Advanced filters
  • 30 days storage
  • Priority support

Plus

$14.95/month

or $125.58/year and save 30%

  • Up to 80,000 pageviews per month
  • Exclude up to 15 IPs
  • See visitor IPs
  • Advanced filters
  • 30 days storage
  • Priority support

Premium

$39.95/month

or $335.58/year and save 30%

  • Up to 200,000 pageviews per month
  • Exclude up to 20 IPs
  • See visitor IPs
  • Advanced filters
  • 30 days storage
  • Priority support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

378 reviews

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for understanding and improving customer behavior on their websites. It offers immediate session recordings for quick analysis, helps identify website issues, tests new store templates, and respects customer privacy. Many appreciate the quick and helpful customer service. The paid plan is particularly suitable for micro-businesses, and the app is easy to install and use.

April 8, 2024

This tool has been very helpful to see what pages people are landing on and what their actions are. It has helped me to problem solve a few issues. Also, their support staff was super helpful when I had a question.

Lisa Blount Photography
United States
About 2 years using the app
Propel Commerce replied April 10, 2024

Hello friends at Lisa Blount Photography,

Thank you for the AWESOME review, Lisa! It was a pleasure assisting you. Enjoy using the app and more power to your business! 🚀

- Tom @ Propel Commerce

March 20, 2024

This app used to be better. Viewing visitors is SO inconvenient. 3 clicks to open one session and then go back again to turn on another one? where are the filters? it's a mess. will not install again

KÂfemme
United States
Over 1 year using the app
Propel Commerce replied March 21, 2024

Hello friends at KÂfemme,

I understand your frustration, and I'm sorry to hear about your experience with the app.

It sounds like there might have been some confusion about navigating sessions.

On the 'Dashboard', the next / previous session buttons will switch between every session replay in your account.

If you go to the "Visitors" section and view a replay from there, the next / previous session buttons will only navigate between that particular visitor's sessions.

We recommend navigating sessions from the dashboard. That will show all session replays, and you'll have access to all the filters from there.

If you're open to it, I'd love the opportunity to clarify any confusion and address your concerns directly. Your feedback is valuable in helping us improve the app for all users.

- Tom @ Propel Commerce

April 8, 2024

I LOVE this app! If you're wondering if you should install it, the answer is yes! This app helps me to literally see the customer journey and where we can improve our website to reduce lost sales on our site - be it page loading speeds, errors incurred, site navigation, popular and unpopular products. I wish I would've installed it sooner. Also, the customer service is top tier. They were able to assist me in my inquiry in minutes. I'm so glad to have found this app and will recommend it to others.

A Meaningful Mood
United States
18 days using the app
Propel Commerce replied April 9, 2024

Hello friends at A Meaningful Mood,

Thank you for the AWESOME review, Eugenia! You are very much appreciated. Enjoy using the app and more power to your business! 🚀

- Tom @ Propel Commerce

About this app

Launched

June 17, 2021

Languages

English

Built by Propel Commerce

About Propel Commerce

4.9 average rating

5 years building apps for the Shopify App Store

170-422 Richards St, Vancouver, BC, V6B2Z4, CA

Support

Send a message

1-888-583-2566

support@propelcommerce.io

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