Propel Replay, Heatmap & AI
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
-
Free plan available. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 4.9 (691)
- Developer
- Propel Commerce
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Stop losing sales: AI, replays, heatmaps, surveys & checkout recording optimize conversions fast
Trusted by 7,000+ Shopify stores to recover lost sales with session recording. Propel Replay shows you where shoppers abandon cart so you can fix the friction. Record checkout sessions on Shopify Plus, understand replays with AI, use heatmaps to spot ignored buttons, and run surveys to learn why shoppers didn't buy. Running ads? Identify bots and competitors draining your budget. AI insights flag conversion drops before they hurt revenue. CRO from real customer behavior. Installs in minutes.
- Watch LIVE & recorded session replays to spot friction & cart abandonment
- No time to watch replays? Ask the AI Assistant what's costing you sales
- Use heatmaps to spot ignored add-to-cart buttons, distractions & broken layouts
- Run on-site surveys to learn why shoppers didn't buy or abandoned checkout
- Spot bots & competitor clicks draining your ad spend with IP & traffic source
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Shopify Admin
- Checkout
- Google Ads
- Meta Ads
- Microsoft Ads
- TikTok Ads
Categories
Customer behavior
Marketing and sales
Pricing
Choose the plan that best fits your business.
Free Sampler
Free
Features
- 750 pageviews/mo.
- Live & recorded session replays
- 5 AI-powered replay summaries
- Unlimited heatmaps, 1 survey
- Full funnel and AI shopper analytics
- AI replay alerts and relevance scoring
- View cart contents and abandoned carts
- 30 days storage
Basic
$9.90 / month
or $89.10/year and save 25%
Features
- 20,000 pageviews/mo.
- Live & recorded session replays
- 30 AI-powered replay summaries
- Unlimited heatmaps & surveys
- AI Assistant (+$5)
- Exclude IPs & countries
- See shopper IPs and customer details
- Advanced filters
7-day free trial
Plus
$19.90 / month
or $179.10/year and save 25%
Features
- 40,000 pageviews/mo.
- Live & recorded session replays
- 60 AI-powered replay summaries
- Unlimited heatmaps & surveys
- AI Assistant (+$10)
- Exclude IPs & countries
- See shopper IPs and customer details
- Advanced filters
7-day free trial
Premium
$39.90 / month
or $359.10/year and save 25%
For Shopify Plus merchants, Enterprise plans with checkout recording start at $59.90/mo.
Features
- 80,000 pageviews/mo.
- Live & recorded session replays
- 150 AI-powered replay summaries
- Unlimited heatmaps & surveys
- AI Assistant (+$15)
- Exclude IPs & countries
- See shopper IPs and customer details
- Advanced filters
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (691)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a high‑value tool for understanding real customer behavior and improving conversions. Session replays, heatmaps, and surveys reveal UX issues like confusing layouts, blocked content, and broken carts, helping guide data‑driven changes. Many highlight easy setup, reliable performance, and helpful features like bot filtering, alerts, and traffic insights. Support is praised as fast and proactive, and pricing as affordable with a useful free plan.
So far Propel has been super helpful for us to see where our customers are actually clicking on some of our key pages. It's making us rethink what is working and not working. Always helps to see how our customers are interacting and where they are struggling on our site. Thanks Propel!
Hello friends at customboxes.io,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app, and more power to your business! 🚀
- Tom @ Propel Commerce
I find it particularly handy for checking the source of customers as sometimes they don't get tracked properly but this app shows it.
As well as the customer behaviour of course and site usability.
It lets you easily spot when something it's not working both on the site but also regarding marketing campaigns, as you easily spot 'bounces' and poor traffic.
Hello friends at Awen Nook,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app, and more power to your business! 🚀
- Hernane @ Propel Commerce
Super helpful, I have improved a lot of features of how my store looks like and the user experience. I also noticed broken carts that I had no idea about...! Seeing real time how your shoppers navigate to your store is the best I could have. Very easy also to use. Definitely recommend it
Hello friends at PETRA KARA BRIDAL,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app, and more power to your business! 🚀
- Hernane @ Propel Commerce
Support
App support provided by Propel Commerce.
Resources
Developer
Launched
June 17, 2021
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address
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Device and activity data
Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, orders, store analytics, Online Store
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View customers
Browsing behavior
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View orders
All order history for the last 60 days
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Edit store analytics
Web pixels
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Edit Online Store
Theme, Online Store page content on a path controlled by the app
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