Propel Replay & Session Record
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (425)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface and reliable performance, including fast loading times without crashes. It offers valuable features like session replays, heatmaps, IP tracking, and surveys, which help in understanding customer behavior and improving website conversions. The responsive customer support and competitive pricing are also appreciated, making it an effective tool for enhancing e-commerce customer engagement and business strategies.
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its not that good, there is alot of alternative that are better. Use that instead of this. Its not collecting all the data so its bad. Also sometimes its saying other things like somone did a atc worth of 100 pound but its actually 30 pound so the tracking system is bad
Hello friends at Bellafista,
Thanks for sharing your concerns. We'd love to help with these issues. It looks like you haven't contacted us about this yet.
We’d love to help resolve these tracking issues and have sent over a couple emails. Please respond so our team can assist you in setting everything up properly.
Chris @ Propel Commerce
No option to remove customers personal data collection. This just adds problems complying with Privacy Policy regulations. Unnecessary when you need just Heatmap & Session recording to observe customer behavior. No need to know customers' name, physical & IP address, phone and web fingerprint.
False marketing. Free Sampler membership in the Pricing's options not available after installing the app. Pageviews limit reached right from the start.
Hello friends at Music Power Tools,
1. There is a 'Free Starter Plan' link on the plans page. We've emailed you a screenshot of this.
2. Customer phone, email and address are never captured, and Propel Replays is not active during checkout.
3. Propel Replays obfuscates form field inputs so information customers type is not visible in replays.
We hope you'll give the app a try again. If you're still unsure on these items, please reach out to our support so we can assist.
- Chris @ Propel Commerce
This would go down as one of the worst apps ever due to the customer support lying to me, I just got accidentally charged for 2 apps but after contacting their customer support I got refunded even though my trial period was over, I remember last week when same thing happened with this app the customer support guy lied to me that there was no refund option and made me switch to another plan with no refund option, plus once u re-installl the app your subscription would be gone
Hello friends at TinyScopes,
As was explained, it wasn't the end of your billing cycle yet and so Shopify did not give us the option to provide you with a refund. Instead, we credited you the app charge to remove it from your Shopify bill.
Please review Shopify's limitations on refunds here:
https://shopify.dev/docs/apps/launch/billing/refund-app-charges#limitations
Specifically, limitation #1 which states that:
"You (app developers) can only refund charges that the merchant has paid for. If an app charge hasn't been paid, then you can credit the charge to remove it from the merchant's bill."
We regret that this Shopify limitation made for an unpleasant experience.
If you require any additional assistance, please reach out at any time, and we'll do our best to help.
Sincerely,
Chris @ Propel Commerce
This app used to be better. Viewing visitors is SO inconvenient. 3 clicks to open one session and then go back again to turn on another one? where are the filters? it's a mess. will not install again
Hello friends at KÂfemme,
I understand your frustration, and I'm sorry to hear about your experience with the app.
It sounds like there might have been some confusion about navigating sessions.
On the 'Dashboard', the next / previous session buttons will switch between every session replay in your account.
If you go to the "Visitors" section and view a replay from there, the next / previous session buttons will only navigate between that particular visitor's sessions.
We recommend navigating sessions from the dashboard. That will show all session replays, and you'll have access to all the filters from there.
If you're open to it, I'd love the opportunity to clarify any confusion and address your concerns directly. Your feedback is valuable in helping us improve the app for all users.
- Tom @ Propel Commerce
Does not work on dawn theme. you can only see the announcement bar and the footer and the first product image, rest is white blank. Used to work
Hello friends at RoyalMag,
We've reviewed your site, and it appears it has a fade-in effect that hides the content on page load and reveals it over a portion of a second. That's hiding the content from our recording tool.
We've adjusted our app to deal with this, and all content on the page should be visible in recordings now.
Please reinstall the app and reach out to our support via the in-app chat so we can confirm all is working okay for you now 😊
- Leo @ Propel Commerce
Due to this app My website shows java script error and product not open many times.I contacted My it guy he give me reason that in this app this app have bug rrweb.min.js.mao due to this bug that java scrip error come.
If you are ready for this bug then buy this one.....recording is fine
The error on your shop is not coming from Propel Replays. Your shop has a file called 'getData.js' from https://heatmapstorefront.z08tech.com that was generating an error 'can't access property "Status", err.response is undefined'. This appears to be a "heatmap" app. Propel Replays does not have any heatmap feature.
This heatmap app is also polluting your Javascript console with the IP and location of your visitors which is not great. Please open the Javascript console in your browser while visiting your site, and you'll see what we're referring to. We've found other issues with your shop as well that may be impacting your visitors.
Our support team has tried to reach out to you, but we have yet to hear back. If you'd like help in resolving the issues with your site, please respond to our email or email us at support@propelcommerce.io, and we'll do our best to help with the issues on your site.