Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (441)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to enhance online store performance and customer insights. It features session replays, heatmaps, and surveys, all aimed at improving user experience and boosting conversion rates. The intuitive interface and fast performance are notable, along with responsive customer support that aids in leveraging the app’s capabilities effectively. It's particularly useful for identifying friction points and making informed design choices based on customer behavior.

May 30, 2025

I’ve been using Proper Riplay for a few weeks now, and it’s been a total game-changer. The interface is super intuitive, and it’s clear the developers put a lot of thought into making everything smooth and seamless. I love how fast it loads, how customizable the settings are, and how reliable it’s been—no crashes, no lag, just perfect playback every time.

What really blew me away is the level of detail in the features—Proper Riplay doesn’t just meet my expectations; it exceeds them. From the crystal-clear audio to the way it organizes my library, everything feels effortless. It’s honestly become an essential part of my day-to-day routine.

Can’t recommend this app enough! If you’re on the fence, just try it—you won’t be disappointed. Huge thanks to the Proper Riplay team for making such a great product!

Andiely
Bulgaria
5 months using the app
Propel Commerce replied June 2, 2025

Hello friends at Andiely,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

April 25, 2025

I would recommend this app to anyone. It is a must have for a small business like ours. We check our product and site pages every day and analyze the behavior of our potential customers. It helps us a lot to improve things in real time.

Pure Elements Naturkosmetik
Germany
8 months using the app
Propel Commerce replied April 28, 2025

Hello friends at Pure Elements Naturkosmetik,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

Edited June 22, 2025

A Must-Have for Any Serious E-Commerce Store!

Propel Replays is hands down one of the best apps we've added to our store. It’s like having a behind-the-scenes pass to your customer journey—Netflix-style! The ability to watch both live and recorded sessions has been a game changer in uncovering hidden friction points that were silently hurting our conversions.

The heatmaps are incredibly insightful, helping us identify what captures attention and what gets ignored, so we can make smarter design decisions that actually boost sales. And the survey feature? Brilliant. We’ve gathered invaluable feedback directly from our shoppers to continuously improve their experience.

One of the most underrated (but powerful) features is the IP tracking—we’ve been able to spot and block bots and even competitors clicking on our ads, saving us money and improving ad performance.

A huge shoutout to Tom from customer care—he went above and beyond to help us get set up and make the most of all the features. Super responsive, knowledgeable, and genuinely cares about helping you succeed.

If you're running an online store and want to grow smarter and faster, Propel Replays is a no-brainer. Highly recommended!

Gaia Ceramica
United States
About 1 month using the app
Propel Commerce replied May 22, 2025

Hello friends at Gaia Ceramica,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

June 12, 2025

Great app! Helps to track visitor behavior, which tells you what you can improve on your store to improve conversions. Also great feature of tagging visitors based on their shopping activity. Free views plan is also nice that helps start for new business owners. Definitely recommend! Thank you!

Chords Crafters
Poland
17 days using the app
Propel Commerce replied June 16, 2025

Hello friends at Chords Crafters,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

April 11, 2025

I’m absolutely satisfied with this tool! It provides me with an excellent way to better understand and respond to my customers and their needs. The user interface is intuitive and easy to navigate – even without any technical background. I’d especially like to highlight the outstanding customer support: friendly, competent, and quick to respond. My expectations have been exceeded in every way. I can fully recommend this tool – it’s a must-have for anyone who wants to work in a truly customer-oriented way! Thank you!

CelluliteBye
Austria
6 months using the app
Propel Commerce replied April 14, 2025

Hello friends at CelluliteBye,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

June 27, 2025

Its the best session recording app on Shopify. It records UTM tags and referrer which even google analytics misses. It accurately shows all sessions of a visitor over multiple days, super useful for knowing from which campaign the first visit came from. 100% recommended.

Hops & Pops
India
About 2 months using the app
Propel Commerce replied June 29, 2025

Hello friends at Hops & Pops,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

May 11, 2025

Really impressed by this app - everything just works and it doesn't seem to impact our site performance or user experience which was always my main concern. The recordings have been incredibly helpful in giving us insight to what changes we need to make and the heatmaps have really helped us realise where our visitors are spending most of their time.
We will definitely be moving to a paid tier very soon.
The support from the team has been great so far too!

Marqforde Aerospace
United Kingdom
16 days using the app
Propel Commerce replied May 14, 2025

Hello friends at Marqforde Aerospace,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Ryan @ Propel Commerce

June 24, 2025

We started using Propel Replay about a month ago, and it’s already become one of our go-to tools for optimizing our website. The session replays are incredibly detailed, with smooth playback, accurate mouse tracking, and heatmaps that actually help pinpoint where users drop off or get stuck.

FLOW Compression
France
9 days using the app
Propel Commerce replied June 25, 2025

Hello friends at FLOW Compression,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

May 14, 2025

Propel Replay & Session Record has transformed our ability to understand user behavior, providing crystal-clear replays of every interaction.

The intuitive interface makes it incredibly easy to filter, search, and analyze sessions in just a few clicks.

Real-time insights and heatmaps help us quickly pinpoint usability issues and optimize our workflows.

Phosphopure Inc
United States
28 days using the app
Propel Commerce replied May 16, 2025

Hello friends at Phosphopure Inc,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

May 7, 2025

We’ve had a great experience with this app so far. It’s intuitive, reliable, and has significantly improved our workflow and customer journey. Everything runs smoother, and our team finds it genuinely useful day-to-day. Highly recommended!

ReLuxe Room
Bulgaria
About 1 month using the app
Propel Commerce replied May 8, 2025

Hello friends at ReLuxe Room,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce