Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to record and analyze customer behavior on their websites in real-time. It's praised for capturing customer clicks, scrolls, and navigation patterns, helping identify and fix user experience issues. The app is also appreciated for its live session tracking, user-friendly interface, and affordability. Many commend the responsive and helpful customer service, particularly a member named Tom. It's seen as a key tool in increasing conversions and enhancing customer experience.

October 10, 2023

I recently had the pleasure of using Session Recording and Replays for my website, and I couldn't be happier with the experience. From the moment I reached out for assistance, Tom went above and beyond to make sure I got the most out of this fantastic tool.

Tom's level of customer service was exceptional. Not only did he promptly address my inquiries, but he also took the time to personally assist me in optimizing my account for more page views. What truly impressed me was that he did this proactively and without any additional charges – his dedication to ensuring my success with Session Recording and Replays was truly commendable.

Session Recording and Replays is an excellent tool on its own, but Tom's outstanding support and willingness to go the extra mile to help users like me make it an even more valuable asset. I couldn't be more satisfied with my experience, and I highly recommend Session Recording and Replays to anyone looking to gain deeper insights into their website's user behavior. Tom and the team have certainly earned my trust and gratitude for their exceptional service.

McNeal Made Candle co
United States
About 2 years using the app
Propel Commerce replied October 11, 2023

Hello friends at McNeal Made Candle co,

Thanks for the AWESOME review, Carlene! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

October 19, 2023

I would recommend this app to keep track of what people are viewing in your store. Customer service is Amazing! Prompt, knowledgeable and thorough. Tom was extremely helpful!

GiddyGoatStore
Canada
Almost 2 years using the app
Propel Commerce replied October 20, 2023

Hello friends at GiddyGoatStore,

Thanks for the AWESOME review, Valerie! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

November 7, 2023

Definitely recommended if you want to see how visitors actually behave on your store. After making some changes based on visitor behaviour, thanks to this app, its subscription paid for itself many times over within 2 weeks. If you only had the funds to pay for one app, this is the ultimate conversion tool!

SaberMax
Singapore
14 days using the app
Propel Commerce replied November 8, 2023

Hello friends at SaberMax,

We're glad to hear our app is helping your business! Thanks for the review, Mohammad! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

October 5, 2023

I love this app, the customer service is wonderful and you get great details on what the site visitors are doing. Great stats.

Danielle's Dazzled Gifts
United States
Over 1 year using the app
Propel Commerce replied October 6, 2023

Hello friends at Danielle's Dazzled Gifts,

We're glad to hear our app is helping your business! Thanks for the review, Danielle! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

November 30, 2023

Great service! Has everything you need and nothing you don't. It's been instrumental in our ability to quickly adapt our UX. Most importantly, customer support via chat is quick and exceptional!

Valhoma Corp
United States
23 days using the app
Propel Commerce replied December 4, 2023

Hello friends at Valhoma Corp,

Thanks for the AWESOME review, Erik! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

September 14, 2023

I would highly recommend this app. Features rich app with many filters at good price. Needed technical help with one of the filters and it was sorted by the technical team in 24 hours. Good job Propel team!

Sara Dresses
Canada
5 months using the app
Propel Commerce replied September 16, 2023

Hello friends at Sara Dresses,

We're glad to hear our app is helping your business! Thanks for the review, Rakesh! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

November 3, 2023

I was having a little issue, got on chat support, Tom hopped on within a couple of seconds and immediately got to it! Didnt waste any time, didn't take several minutes to respond, he figured out my problem and fixed it quick! Tom was amazing and very helpful! Also, this app is just great overall. It immediately uploads the recording as soon as the person is done. Great app and great team!

Modrn Mats
United States
5 days using the app
Propel Commerce replied November 6, 2023

Hello friends at Modrn Mats,

Thanks for the AWESOME review, Joseph! It was definitely a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

October 27, 2023

Must say this is one of the essential you need as a merchant and see where your customers are having problem and how they behave and what causes them to frustrate and more. This is a must have. Recommended!

Lurem Aciem
India
13 days using the app
Propel Commerce replied October 30, 2023

Hello friends at Lurem Aciem,

Thanks for the AWESOME review, Faysal! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

October 18, 2023

The app is really amazing. I highly recommend this app. Using this app we can find out the loopholes by watching their journey with your website. If you seriously want to make your store successful. I highly recommend this app.

Power Woofs
United States
16 days using the app
Propel Commerce replied October 19, 2023

Hello friends at ,

We're glad to hear our app is helping your business! Thanks for the review, Ramandeep! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

November 7, 2023

Excellent resource for watching how customers interact with my website!

Click Power Banks
United States
4 months using the app
Propel Commerce replied November 9, 2023

Hello friends at Click Power Banks,

We're glad to hear our app is helping your business! Thanks for the review, Matt! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce