Reviews (587)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its session recording and playback features, which enhance understanding of customer behavior and aid in website optimization. They appreciate the analytics, heatmaps, and surveys for identifying customer issues and improving sales processes. The interface is user-friendly and does not slow down the website. Support is noted for being responsive and effective in resolving issues.

February 21, 2024

Really enjoyed this app and found it useful. It stopped recording visitor sessions so I reached out for support. No response from the support team so I’ve had to uninstall. Shame

Wildsmith Jewellery
United Kingdom
Over 1 year using the app
Propel Commerce replied February 22, 2024

Hi Matthew!

We received your review and we're sorry to hear you had to uninstall the app!

We could have easily fixed it by re-installing the app in the theme code. We were on holiday on Monday when you messaged so we could not get back to you quickly.

If you're willing to give us another chance, we'd make sure the app will always work. 😊

- Leo @ Propel Commerce