Propel Replay & Session Record , 380 reviews

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
    364
  • 2% of ratings are 4 stars
    7
  • 0% of ratings are 3 stars
    1
  • 1% of ratings are 2 stars
    2
  • 2% of ratings are 1 stars
    6
What merchants think

Feedback submitted

Merchants highly recommend this app for understanding and improving customer behavior on their websites. It offers immediate session recordings for quick analysis, helps identify website issues, tests new store templates, and respects customer privacy. Many appreciate the quick and helpful customer service. The paid plan is particularly suitable for micro-businesses, and the app is easy to install and use.

February 21, 2024

Really enjoyed this app and found it useful. It stopped recording visitor sessions so I reached out for support. No response from the support team so I’ve had to uninstall. Shame

Wildsmith Jewellery
United Kingdom
Over 1 year using the app
Propel Commerce replied February 22, 2024

Hi Matthew!

We received your review and we're sorry to hear you had to uninstall the app!

We could have easily fixed it by re-installing the app in the theme code. We were on holiday on Monday when you messaged so we could not get back to you quickly.

If you're willing to give us another chance, we'd make sure the app will always work. 😊

- Leo @ Propel Commerce

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