Propel Replay & Session Record

Propel Replay & Session Record

Reviews (633)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
    607
  • 2% of ratings are 4 stars
    15
  • 0% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
    2
  • 1% of ratings are 1 stars
    8
What merchants think

Feedback submitted

Merchants highly value this app for its ability to enhance customer behavior understanding through session replays, surveys, heatmaps, and analytics. They appreciate the user-friendly interface, ease of setup, and a free plan beneficial for small businesses. The app's reliability and accurate session recordings, along with responsive customer support, are also noted. Merchants believe it offers good value and effectively improves website functionality and customer interaction analysis.

February 21, 2024

Really enjoyed this app and found it useful. It stopped recording visitor sessions so I reached out for support. No response from the support team so I’ve had to uninstall. Shame

Wildsmith Jewellery
United Kingdom
Over 1 year using the app
Propel Commerce replied February 22, 2024

Hi Matthew!

We received your review and we're sorry to hear you had to uninstall the app!

We could have easily fixed it by re-installing the app in the theme code. We were on holiday on Monday when you messaged so we could not get back to you quickly.

If you're willing to give us another chance, we'd make sure the app will always work. 😊

- Leo @ Propel Commerce

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