Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (427)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
    412
  • 2% of ratings are 4 stars
    8
  • 0% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
    1
  • 1% of ratings are 1 stars
    5
What merchants think

Feedback submitted

Merchants highly praise this app for its session replay and heatmap features, which effectively pinpoint customer engagement issues, enhancing store performance and conversion rates. Additional tools like customer surveys and IP tracking are valued for direct feedback and security. The app is noted for its reliability, user-friendly interface, and smooth operation. Exceptional customer support and easy installation further contribute to its positive reception.

February 21, 2024

Really enjoyed this app and found it useful. It stopped recording visitor sessions so I reached out for support. No response from the support team so I’ve had to uninstall. Shame

Wildsmith Jewellery
United Kingdom
Over 1 year using the app
Propel Commerce replied February 22, 2024

Hi Matthew!

We received your review and we're sorry to hear you had to uninstall the app!

We could have easily fixed it by re-installing the app in the theme code. We were on holiday on Monday when you messaged so we could not get back to you quickly.

If you're willing to give us another chance, we'd make sure the app will always work. 😊

- Leo @ Propel Commerce