Propel Replay, Survey, Heatmap

So far so good! we used another well known app for many years but it stopped working on our website so we thought it was time to see what other options are out there. Propel seems so far to do exactly what it says on the box and for a reasonable price!

It's handy being able to actually see what people are/aren't doing so we can implements the right changes in the right places. Otherwise you're just guessing why people aren't purchasing.

I love this app and use it every day. Each morning I review yesterday's session recordings to check user behavior and identify optimization opportunities for my website. The replays are clear, easy to navigate, and genuinely help me make better decisions.

Very insightful and easy to use app. Ive been able to study our visitors and discover pain points and make quick easy fixes that have drastically improves conversions & user experience. Would definitely recommend.

Tive um problema de pagar o app e ele não funcionar direito, então desinstalei o app e quando fui instalar novamente estavam me cobrando novamente. Entrei em contato com o suporte, leram meu comentário, não responderam e sairam do chat. Não recomendo!

Price/quality is ok. Its low price, low quality compared to other options like LuckyOrange. I had a basic plan 9.90 per month and decided to switch to a free plan.

Standard billing practice is to retain access to premium features till the end of billed period. But, in this case, even though i had paid for a full month and switched before the end - my premium features were cancelled immediately.

I asked the support chat and they confirmed this is how it is. No warnings whatsoever that switching will cancel even already paid features. Its definitely not industry standard - and support mentioned "we will try to find out what went wrong". Maybe start by looking into standard practices and your policies.

-

Reply to Chris (Propel). - thats not how that went. Read below:

As i explained the support employee using a hypothetical situation - what if i had just paid for a month and then cancelled? - he indeed mentioned that due to the very short window they would refund.

But in my situation where i had just a few days left of my paid cycle - it would not be the case as it is already cancelled.

So no, you did not offer me that, you also failed to offer me access to the features for the days i had left.

So got this app on the free trial. I have since moved to a pay plan

Firstly I have not even used all the features yet so I can only initially comment on the bit that I got it for initially

Ok so why do I like this?
So the video replays are a game changer. I watched about 20 and spotted our image size for products was resulting in people having to scroll down to the thumbnails under and then back up to view image. I would imagine this was really annoying and probably resulted in some leaving. So we edited it so this was not required

Also spotted some collections would have all the products so people were scrolling. On the mobile app the filters were less obvious so we inserted a featured collection block at the top so at least there was a quick easy narrow down for those browsing

There are more but you can really spot the things that customers value and linger on and so make them more prominent or available earlier in the page.

So far, this app has been great. I just started using the AI app on Shopify and found out I had major issues with my store attracting customers from mobile phone traffic. I also learned at some point that mobile phone traffic just stops. I also like the app because once I switch to a pay plan, I can block IP addresses that appear to be just bots and are cluttering up the replays. I will do the switch as soon as another app fixes other problems identified by sidekick.

Used the app to see how customers were navigating the store. It helped us to fix a few issues that impacted the user experience, such as removing banners/pop-ups that blocked the view on mobile and also image issues.

Pretty good so far - we will see for sure in a week or two. Thank you for the extras, much appreciated, an extra heatmap will be useful since I don't have a main prod page - only collections. Excellent support so far, immediate help with the best way to block ip's and advice on interpreting recording results. My goal is to decrease bounce - lets see of Propel data can help us find our way out of this one. High hopes currently.