Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for understanding customer behavior through tracking clicks, scrolls, and navigation. The recording feature is praised for its quality and detailed insights. It's easy to install, user-friendly, and doesn't affect site speed. The support team is responsive and the app is considered affordable. It's seen as key in identifying and resolving user experience issues, improving customer experience and boosting conversions.

February 2, 2023

Easy to navigate interface while still having a lot of filter options. If you're a store with thousands or more daily visitors it's nice being able to see exactly what people are doing on certain pages, who have taken certain actions, etc... Great recording app, the best I've found!

Solalune
United States
4 months using the app
Propel Commerce replied February 2, 2023

Hello friends at Solalune,

We're glad to hear our app is helping your business! Thanks for the review, Jacobo! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

May 23, 2023

Installation of app was fast and easy. Also Tom from support has been ready to help in case of need. I did test of this my app by maself and and can say that this app is exactly what I was looking for. Now just need to wait for first potencional customers and check how I can improve my shop. Before that I have seen only number of visitors and did not know why they left.

HumidiHome
Czechia
About 1 month using the app
Propel Commerce replied May 23, 2023

Hello friends at HumidiHome,

Thanks for the AWESOME review! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

January 6, 2023

I would recommend this app for store owners who want to see how their customers navigate their page. With the help of this app, I realized I needed to change some things around on my store so my customers can have an easier experience navigating. They were also quick to respond in the chats.

Microjaislab
United States
5 months using the app
Propel Commerce replied January 6, 2023

Hello friends at Microjaislab,

We're glad to hear our app is helping your business! Thanks for the review, Jailin! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

November 29, 2022

Honestly I couldn't figure out why people weren't buying my items. I would run ads and no conversions. Then I downloaded this app and I could see exactly what shoppers were doing. It has really helped me see the flaws of my website. A great tool to improve your website for more conversions.

Romantible
United States
About 1 month using the app
Propel Commerce replied November 29, 2022

Hello friends at Romantible,

We're glad to hear our app is helping your business! Thanks for the review, Premvir! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

April 17, 2023

I can rewatch the visitor sessions to better understand my customers experience on my website. It has allowed me to tweet my website and make the user experience better. It even allowed me to identify users with bad intentions on my website. Also, quick and straight to the point support team.

BlendItUp
Canada
7 days using the app
Propel Commerce replied April 17, 2023

Hello friends at BlendItUp,

We're glad to hear our app is helping your business! Thanks for the review, Celal! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

January 4, 2023

I wish I had known about this app sooner! I can't wait to see what my customers are seeing and drill down to why and where I'm losing some of them so I can fix any issues. As a very small business, it's hard to wear all the hats, and I believe this is going to help me a lot.

Larissa Made This
United States
3 months using the app
Propel Commerce replied January 4, 2023

Hello friends at Larissa Made This,

We're glad to hear our app is helping your business! Thanks for the review, Larissa! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

Edited April 26, 2023

Great app! Was easy to install and support right off the bat! not only is it awesome they also help boost the page and show every aspect of customer experience for a great price! Would highly recommend it to anyone looking to improve customer experience and conversions.

J Shop
Canada
2 days using the app
Propel Commerce replied April 26, 2023

Hello friends at J Shop,

Thanks for the AWESOME review, Josiah! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

February 16, 2023

I recently started using a session recording app to capture customer behavior on my website and I'm blown away by its functionality and ease of use. The app seamlessly records customer sessions, allowing me to see exactly how they interact with my website. The ability to view customer clicks, scrolls, and navigation patterns has been incredibly valuable in helping me identify and fix any user experience issues. The app also includes a range of helpful features, which further enhance my understanding of customer behavior. Overall, I highly recommend this app to anyone looking to optimize their website's user experience.

aussiegiftty
Australia
17 days using the app
Propel Commerce replied February 16, 2023

Hello friends at aussiegiftty,

We're glad to hear our app is helping your business! Thanks for the review, Andy! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

November 18, 2022

Cheaper than other apps, clean interface. Seems pretty good so far. Only thing I would love to see is charged per sessions not per page clicked by user :)

BEARD PRODUCTS MADE IN NZ
New Zealand
About 2 hours using the app
Propel Commerce replied November 18, 2022

Hello friends at BEARD PRODUCTS MADE IN NZ,

We're glad to hear our app is helping your business! Thanks for the review, Lejon! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

May 16, 2023

The idea is great. Nice to see something new. It is interesting to observe visitors and there are errors on my site for which sometimes I am ashamed. However, the application has a big minus, the application creates a delay of 1000ms when testing PageSpeed Insights, which is too much and unfortunately not suitable for me personally. I hope the developers will fix this, then I will come back and subscribe.

Model-Fan-Store
Kazakhstan
5 days using the app
Propel Commerce replied May 16, 2023

Hello friends at Model-Fan-Store,

We really appreciated the feedback. The app should not affect your website's performance at all. We can isolate this further if you're willing to. Let us know once you re-installed and we can have this checked with our dev team. More power to your business! 🚀

- Tom @ Propel Commerce