Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (564)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for providing insights into customer behavior, aiding in website optimization and boosting conversions. They appreciate the session replays, heatmaps, and surveys for tracking interactions. The app is praised for its intuitive interface, ease of setup, and seamless Shopify integration. Customer support is noted as responsive and helpful. The generous free plan is beneficial for small businesses and newcomers seeking insights without financial strain.

April 21, 2026

I like it, it's helped me fix quite a bit on my site I didn't realize was causing issues for customers

Hair Dance
United States
Over 3 years using the app
Propel Commerce replied April 22, 2026

Hello friends at Hair Dance,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

March 28, 2026

Incredible value. This is a MUST HAVE APP for any Shopify store. Shows issues that data simply does not reveal. They are beginning to introduce AI too, which is great. Excited to see where that goes. I'd like to see a weekly or daily email with AI analysis on all the recordings with links to specific recordings and timestamps that it recommends the user watch - as watching each one manually is simply not possible.

Goodness Tea
Australia
12 months using the app
Propel Commerce replied April 13, 2026

Hello friends at Goodness Tea,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

April 7, 2026

Really happy with this app! It gives great insights into customer behavior and helps identify where visitors drop off. Easy to set up and works perfectly with our Shopify store. Highly recommended!

Lazora
Netherlands
6 months using the app
Propel Commerce replied April 8, 2026

Hello friends at Lazora,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

April 28, 2026

Its a great app, it has helped me understand where my funnel is "leaking" and what I need to fix on my site to actually get traffic towards my product page

Osteora
Netherlands
2 months using the app
Propel Commerce replied April 30, 2026

Hello friends at Osteora,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

April 9, 2026

Love the visibility to see when my site is being viewed, what they are looking at and what time of the day is the most important for my audience. Great data to help the conversation. The support and customer service team is outstanding!

Get DAH Designs
United States
3 months using the app
Propel Commerce replied April 10, 2026

Hello friends at Get DAH Designs,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

March 30, 2026

App is very good and accurate with recordings as well as heat maps, Highly recommend. Price friendly for starter stores but gets used up quickly.

BrisCollection
Ireland
3 months using the app
Propel Commerce replied March 31, 2026

Hello friends at BrisCollection,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

March 9, 2026

LOVE THIS app. It has really been a game changer for me and how i review my analytics . seeing how your customers interact with your store is veryyy important. shows you what you are missing.

Ciao by CC Bridal & RTW
United States
4 months using the app
Propel Commerce replied March 11, 2026

Hello friends at Ciao by CC Bridal & RTW,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

May 5, 2026

Love the app, very helpful for wanting to find out where customers come from and how they react with the website

Herbaris
Romania
26 days using the app
Propel Commerce replied May 6, 2026

Hello friends at Herbaris,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

April 15, 2026

Wonderful, app! Great support and customer service. We transitioned from a different heatmap application and so far we're very impressed with the features with Propel.

Good Organics
United States
18 days using the app
Propel Commerce replied April 16, 2026

Hello friends at Good Organics,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

March 27, 2026

In the past we used Hotjar (I think it's called something else now), but this is much better because it's in Shopify. Having qualitative data like session replays is essential, and Propel is designed in a way that's tailored to how shop owners use this kind of data.

Strudel3D
United States
20 days using the app
Propel Commerce replied March 30, 2026

Hello friends at Strudel3D,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce