Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (492)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed insights into customer interactions through session replays and heatmaps, aiding in the optimization of store layouts and user experiences. The app is easy to set up, performs smoothly, and includes a useful survey feature for direct customer feedback. Support is responsive and helpful, and regular updates enhance the app's reliability and effectiveness in boosting store performance and customer satisfaction.

January 14, 2026

Super easy to use and it works consistently. Plus they are still rolling out new features, like being able to identify bot traffic more easily. I'd recommend the app.

Mushy Tees
United States
10 months using the app
Propel Commerce replied January 15, 2026

Hello friends at Mushy Tees,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

November 20, 2025

I found this app when I was looking for a cost effective screen-recording app. The screen-recording interface is intuitive and the app is reliable. Though occasionally there are screen recordings that don't log, I've experienced the exact same problem with the most famous (and most expensive) apps -- presumably that's a Shopify issue that would occur with any app. Excellent customer service!

SPIRIT ALMOND
United States
Over 1 year using the app
Propel Commerce replied November 21, 2025

Hello friends at SPIRIT ALMOND,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

January 2, 2026

Really great app. I can see visitor location, session duration, device type, and more. The session replays are especially helpful for understanding how people use my store. Easy to use and very useful.

Kjuut Design
Estonia
2 months using the app
Propel Commerce replied January 6, 2026

Hello friends at Kjuut Design,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

November 14, 2025

This has been a game changer for understanding how shoppers move through my store. The recordings are clear, the dashboard is easy to use, and I can quickly spot where customers drop off or run into issues. I’ve already fixed a few layout problems thanks to this app.

Botanical Wear
United States
Over 1 year using the app
Propel Commerce replied November 17, 2025

Hello friends at Botanical Wear,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

February 4, 2026

Nice app , very useful to understand your customer's behaviour.

Chrysothemiss
Greece
2 months using the app
Propel Commerce replied February 5, 2026

Hello friends at Chrysothemiss,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

November 22, 2025

One of the best apps I have on shopify. Shows me exactly where customers go and what they are looking at. Could not be happier with this app.

TIER 1 PAINTBALL
United States
3 days using the app
January 12, 2026

J'aime bien cette application. Elle est intuitive et efficace... Elle m'a déjà permis de nombreux et précieux insights. Je recommande.

CBDThrone
France
4 months using the app
Propel Commerce replied January 13, 2026

Bonjour à tous chez CBDThrone,

Merci pour votre excellent avis ! Nous vous en sommes très reconnaissants. Profitez bien de l'application et nous vous souhaitons beaucoup de succès dans votre activité ! 🚀

- Hernane @ Propel Commerce

December 21, 2025

very happy, it helps me analyse my customers' behavior, and customer service is reactive

dressupyourpurse
United States
2 months using the app
Propel Commerce replied December 27, 2025

Hello friends at Dressupyourpurse,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Ryan @ Propel Commerce

November 14, 2025

Great app. Been using it for a while now. I have tried other apps but Propel Replay is the most reliable and has a great support team.

Lift Down
United States
About 1 year using the app
Propel Commerce replied November 17, 2025

Hello friends at Lift Down,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

December 31, 2025

Propel Replays & Heatmaps has been an absolute game changer for understanding how customers actually interact with our store. The replays and heatmaps are clear, easy to use, and give genuine insight into where users get stuck or drop off.

A huge shout out to Tom as well his support has been nothing short of exceptional. Fast replies, clear explanations, and genuinely helpful suggestions that actually improve conversion, not just generic advice.

If you’re serious about improving UX and conversions, Propel Replays & Heatmaps is a must-have. Highly recommended. <3

Pixel Burn Custom Laser Creations
Australia
About 6 hours using the app
Propel Commerce replied January 5, 2026

Hello friends at Pixel Burn Custom Laser Creations,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce