Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to record and analyze customer behavior on their websites in real-time. It's praised for capturing customer clicks, scrolls, and navigation patterns, helping identify and fix user experience issues. The app is also appreciated for its live session tracking, user-friendly interface, and affordability. Many commend the responsive and helpful customer service, particularly a member named Tom. It's seen as a key tool in increasing conversions and enhancing customer experience.

August 19, 2023

Fast and friendly support only to recommend .All requests were dealt with in a matter of seconds, thank you very much

Daya's Beauty Shop
Luxembourg
About 1 month using the app
Propel Commerce replied August 21, 2023

Hello friends at Daya's Beauty Shop,

Thank you very much for the review, Danielle! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

September 22, 2023

Super application.
Et en cas de problème l'équipe est rapidement disponible et à l'écoute.

La Magie du Naturel
Switzerland
Almost 2 years using the app
Propel Commerce replied September 23, 2023

Bonjour les amis de La Magie du Naturel,

Merci beaucoup pour votre avis, Filipe ! Nous sommes toujours heureux de vous aider à tout moment. Discutez-nous chaque fois que vous avez besoin d'aide ! Plus de pouvoir pour votre entreprise ! 🚀

-Léo @ Propel Commerce

September 21, 2023

Its cool, its expensive but cool

PortaRevz
United States
14 days using the app
Propel Commerce replied September 22, 2023

Hello friends at PortaRevz,

Thanks for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

July 24, 2023

so far so good, so great, help from tom was really outstanding, I wish there was free plan available as well for new sellers.

Fanatics Mart
United States
About 2 months using the app
Propel Commerce replied July 25, 2023

Hello friends at Fanatics Mart,

Thanks for the AWESOME review Moaz! It was a pleasure assisting you. Rest assured that your feedback is well received. More power to your business! 🚀

- Tom @ Propel Commerce

September 15, 2023

La meilleure application pour les replays.
Elle m'aide beaucoup pour analyser le comportement des visiteurs de mon store shopify

SteelGleam
France
26 days using the app
Propel Commerce replied September 16, 2023

Bonjour les amis de SteelGleam,

Nous sommes heureux d'apprendre que notre application aide votre entreprise ! Merci pour l'avis, Anas! Profitez de l'application et donnez plus de pouvoir à votre entreprise ! 🚀

-Léo @ Propel Commerce

September 1, 2023

Have been using this app for about a week now and love it. It's everything you need and nothing you don't. Simple to use. If you're looking for high quality screen recordings, that show cursor movement, and top notch chat support, this is your app!

DMSO
United States
About 6 hours using the app
Propel Commerce replied September 5, 2023

Hello friends at DMSO,

Thanks for the AWESOME review, Erik! Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

July 18, 2023

Does not work on dawn theme. you can only see the announcement bar and the footer and the first product image, rest is white blank. Used to work

RoyalMag
Romania
4 months using the app
Propel Commerce replied July 19, 2023

Hello friends at RoyalMag,

We've reviewed your site, and it appears it has a fade-in effect that hides the content on page load and reveals it over a portion of a second. That's hiding the content from our recording tool.

We've adjusted our app to deal with this, and all content on the page should be visible in recordings now.

Please reinstall the app and reach out to our support via the in-app chat so we can confirm all is working okay for you now 😊

- Leo @ Propel Commerce

November 20, 2023

Perfect so far

Marquise Mystique
Germany
14 days using the app
Propel Commerce replied November 21, 2023

Hello friends at Marquise Mystique,

Thanks for the AWESOME review, Onur! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

July 21, 2023

Great App, has Amazing Customer Service, Does Exactly what it claims, and more. Totally Recommended.

Costoso Italiano
India
4 months using the app
Propel Commerce replied July 22, 2023

Hello friends at Costoso Italiano,

Thank you very much for the review, Suyash! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

Edited November 13, 2023

La aplicación funciona bien, pero podría mejorar en que se pueda bloquear países, y que todo sea en una sola grabación que este cambiando cada vez que sea una página diferente en la visita entera de un cliente. El soporte es bueno, te atienden de manera amable y rápida.

FOOGO
Mexico
27 days using the app
Propel Commerce replied November 6, 2023

Hola amigos de FOOGO,

¡Gracias por la IMPRESIONANTE reseña! Eres muy apreciado. ¡Disfruta de la aplicación y más potencia para tu negocio! 🚀

- Tom @ Propel Commerce