Propel Replay & Session Record , 378 reviews

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
    362
  • 2% of ratings are 4 stars
    7
  • 0% of ratings are 3 stars
    1
  • 1% of ratings are 2 stars
    2
  • 2% of ratings are 1 stars
    6
What merchants think

Feedback submitted

Merchants highly recommend this app for understanding and improving customer behavior on their websites. It offers immediate session recordings for quick analysis, helps identify website issues, tests new store templates, and respects customer privacy. Many appreciate the quick and helpful customer service. The paid plan is particularly suitable for micro-businesses, and the app is easy to install and use.

December 7, 2023

Works great. Just as good as more expense versions out there. Good customer service as well

Tristar Plants
United States
About 2 months using the app
Propel Commerce replied December 8, 2023

Hello friends at Tristar Plants,

Thanks for the review, Vonda! YOU ARE AWESOME! Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

November 30, 2023

Great service! Has everything you need and nothing you don't. It's been instrumental in our ability to quickly adapt our UX. Most importantly, customer support via chat is quick and exceptional!

Valhoma Corp
United States
23 days using the app
Propel Commerce replied December 4, 2023

Hello friends at Valhoma Corp,

Thanks for the AWESOME review, Erik! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

November 3, 2023

I was having a little issue, got on chat support, Tom hopped on within a couple of seconds and immediately got to it! Didnt waste any time, didn't take several minutes to respond, he figured out my problem and fixed it quick! Tom was amazing and very helpful! Also, this app is just great overall. It immediately uploads the recording as soon as the person is done. Great app and great team!

Modrn Mats
United States
3 months using the app
Propel Commerce replied November 6, 2023

Hello friends at Modrn Mats,

Thanks for the AWESOME review, Joseph! It was definitely a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

February 16, 2024

amazing support

Titan13
United Kingdom
7 days using the app
Propel Commerce replied February 19, 2024

Hello friends at Titan13,

Thank you for the AWESOME review! You are very much appreciated. Wishing you continued success with your business. Enjoy using the app! 🚀

- Tom @ Propel Commerce

November 7, 2023

Definitely recommended if you want to see how visitors actually behave on your store. After making some changes based on visitor behaviour, thanks to this app, its subscription paid for itself many times over within 2 weeks. If you only had the funds to pay for one app, this is the ultimate conversion tool!

SaberMax
Singapore
14 days using the app
Propel Commerce replied November 8, 2023

Hello friends at SaberMax,

We're glad to hear our app is helping your business! Thanks for the review, Mohammad! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

October 10, 2023

I recently had the pleasure of using Session Recording and Replays for my website, and I couldn't be happier with the experience. From the moment I reached out for assistance, Tom went above and beyond to make sure I got the most out of this fantastic tool.

Tom's level of customer service was exceptional. Not only did he promptly address my inquiries, but he also took the time to personally assist me in optimizing my account for more page views. What truly impressed me was that he did this proactively and without any additional charges – his dedication to ensuring my success with Session Recording and Replays was truly commendable.

Session Recording and Replays is an excellent tool on its own, but Tom's outstanding support and willingness to go the extra mile to help users like me make it an even more valuable asset. I couldn't be more satisfied with my experience, and I highly recommend Session Recording and Replays to anyone looking to gain deeper insights into their website's user behavior. Tom and the team have certainly earned my trust and gratitude for their exceptional service.

McNeal Made Candle co
United States
About 2 years using the app
Propel Commerce replied October 11, 2023

Hello friends at McNeal Made Candle co,

Thanks for the AWESOME review, Carlene! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

December 21, 2023

Easy to install, easy to use

My Mindful Breeze
Germany
About 2 months using the app
Propel Commerce replied December 25, 2023

Hello friends at My Mindful Breeze,

Thanks for the AWESOME review! Happy holidays! Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

December 7, 2023

the customer service was great. Super responsive and helped to resolve in minutes

Anastasia Wettin
United States
20 days using the app
Propel Commerce replied December 8, 2023

Hello friends at Anastasia Wettin,

Thanks for the AWESOME review, Anastasia! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

December 20, 2023

Great App! Great customer service.

Central Michigan Sewing Supplies Inc.
United States
3 months using the app
Propel Commerce replied December 22, 2023

Hello friends at Central Michigan Sewing Supplies Inc.,

Thanks for the review! Happy holidays! Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

December 15, 2023

Fast customer service and great app. Boosted my converse rate!

HoodieKids
Romania
6 days using the app
Propel Commerce replied December 18, 2023

Hello friends at HoodieKids,

Thanks for the review! You are very much appreciated! Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

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