Propel Replay, Survey, Heatmap
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (421)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to enhance online store performance and customer insights. It features session replays, heatmaps, and surveys, all aimed at improving user experience and boosting conversion rates. The intuitive interface and fast performance are notable, along with responsive customer support that aids in leveraging the app’s capabilities effectively. It's particularly useful for identifying friction points and making informed design choices based on customer behavior.
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This has been great so far. I’ve tried other apps like luckyorange where you get such a limited free time to try it out. This is excellent for a small business like mine.
And they have quick support that are very likeable. I am very happy so far with what they are offering. Would recommend this app over similar ones since it has a great free trial, simple and efficient tools.
Hello friends at Canis Alpine,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Very good app, helped see some issues in my funnel, add content, and detect "fraudulent" visits
Hello friends at Lauredi,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Propel Replay & Session Record has transformed our ability to understand user behavior, providing crystal-clear replays of every interaction.
The intuitive interface makes it incredibly easy to filter, search, and analyze sessions in just a few clicks.
Real-time insights and heatmaps help us quickly pinpoint usability issues and optimize our workflows.
Hello friends at Phosphopure Inc,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
You get what you pay for…
Cheap and in turn poor recordings, can’t handle when customers scroll or change links or move the mouse, causes the recordings to glitch all over the place like crazy, making it impossible to detect any issues on your site that other customers may face
Hello friends at Luvasmr,
Thank you for sharing your experience. That's certainly not the experience we want our users to have - nor is it typical. We take recording quality very seriously, which is why over 650 other merchants have left us 5-star reviews.
We haven’t received any other reports of the scrolling or mouse-movement glitches you described, but we’d have been happy to dig in and resolve this for you if we’d known it was happening on your store.
If you’re willing, please drop us a note at support@propelcommerce.io or through the in-app chat. We'll do our best to identify what went wrong and make it right. Your feedback helps us keep the experience rock-solid for every merchant, and we’d love the chance to turn this around for you.
- Chris @ Propel Commerce
We’ve had a great experience with this app so far. It’s intuitive, reliable, and has significantly improved our workflow and customer journey. Everything runs smoother, and our team finds it genuinely useful day-to-day. Highly recommended!
Hello friends at ReLuxe Room,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Hernane @ Propel Commerce
Very easy to install and understand how to use this app. The recordings are so clear that it helps me so much to assess customer experiences in my store.
Hello friends at Paradisus Signature,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Ryan @ Propel Commerce
This app has really helped understand what customers are looking for and any problems they have along the way. It also helps track where customers are coming from.
Hello friends at Cwkwrench,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Great service, easy to use and install. Real time recording, with important user information
Hello friends at iJay Backdrops,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
I love being able to watch and adjust according to what I see. I have been able to make my store easier to navigate because of propel. The heatmaps and filtering options are great for performance as well!
Hello friends at Elysian Coffee Company,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Excellent App & Outstanding Customer Service!
I'm extremely satisfied with Propel Replays. The app works flawlessly and offers exactly what we needed for our Shopify store. The customer support team is top-notch—responsive, knowledgeable, and genuinely helpful. Highly recommended for anyone looking to improve their store's performance and customer insights!
Hello friends at Neviah,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Hernane @ Propel Commerce