Reviews (551)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its session recordings, heatmaps, and surveys, which are essential for understanding visitor behaviors and enhancing site interactions. They value the ability to test new layouts and monitor real-time activities like cart modifications. The app is noted for its ease of use and reliable data tracking. Customer support, particularly from individuals like Tom and Leo, is praised for its responsiveness and effectiveness in resolving issues, contributing to better customer engagement and actionable insights.

September 20, 2024

Good recording app! We changed from another recording app because it terminated the service. But this app seems to be much better. Easy to use.
It also has a survey feature, good to take a small survey.

Wrapgrade
Japan
4 months using the app
Propel Commerce replied September 21, 2024

Hello friends at Wrapgrade,

We're glad to hear our app is helping your business! Thanks for the review! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

August 26, 2024

Very good for recording customer behavior to see what the card value was or simply to know what the customer was doing on the website before he/she left or proceeded to the checkout. Certainly better then other recording app like LuckyOrange for example. Customer Service is also very nice altough mostly AI. All in all a very solid App that can help you diagnose and analyze customer behavior very well.

VitalVirtue
Austria
5 months using the app
Propel Commerce replied August 27, 2024

Hello friends at VitalVirtue,

We're glad to hear our app is helping your business! Thanks for the review, Julien! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

August 12, 2024

Ik kan door de replays zien welke producten er veel worden bekeken in mijn winkel waardoor ik mijn voorraad gericht kan inkopen!

Edelmanwatches
Netherlands
5 months using the app
Propel Commerce replied August 13, 2024

Hallo vrienden bij Edelmanwatches,

We zijn blij om te horen dat onze app uw bedrijf helpt! Bedankt voor de recensie, Luc! Geniet van de app en meer kracht voor uw bedrijf! 🚀

- Leo @ Propel Commerce

September 18, 2024

01. Easy to use; 02. It brings key value for us to analyze user experience and improve our service. 03. Fair price

LOADED
Canada
About 1 month using the app
Propel Commerce replied September 19, 2024

Hello friends at LOADED,

We're glad to hear our app is helping your business! Thanks for the review, Stone! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

September 28, 2024

The Propel Replay & Session Record app has been a fantastic tool for my business. It's extremely helpful in analyzing customer interactions and understanding how they navigate my website. The insights it provides allow me to improve the overall user experience, which has been great for optimizing my sales process. The app is easy to use, and the free recording space has been a generous addition. I highly recommend it to other Shopify store owners who want to enhance their customer engagement and website performance.

Benty Flowers
Australia
About 1 month using the app
Propel Commerce replied September 30, 2024

Hello friends at Benty Flowers,

We're glad to hear our app is helping your business! Thanks for the review, Yasser! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

September 7, 2024

App works well esp when first starting to see what needs to be fixed or changed in your store

Caprilis
United States
About 1 month using the app
Propel Commerce replied September 9, 2024

Hello friends at Caprilis,

We're glad to hear our app is helping your business! Thanks for the review, Marlene! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

September 12, 2024

Fantastic app!

Facely
United Arab Emirates
About 1 month using the app
Propel Commerce replied September 13, 2024

Hello friends at Facely,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

July 31, 2024

it's awesome

LWR
United States
5 months using the app
Propel Commerce replied August 1, 2024

Hello friends at LWR,

We're glad to hear our app is helping your business! Thanks for the review, Adewale! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

October 10, 2024

This is a very necessary app for Shopify, as it gives you the ability to improve the customer experience on your site. It also helps you make important decisions to take your business to the next level. Thank you for this opportunity.

klaniko
Romania
27 days using the app
Propel Commerce replied October 11, 2024

Hello friends at klaniko,

We're glad to hear our app is helping your business! Thanks for the review! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

August 1, 2024

Best App to keep track of your visitors...Clean Cut and easy to use... and their customer service is super excellent! Highly Recommended !!! Thank you Tom for helping me today.

GreenLifeHuman Emporium
Canada
3 months using the app
Propel Commerce replied August 2, 2024

Hello friends at GreenLifeHuman Emporium,

Thank you for the AWESOME review! Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce