Reviews (578)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its session recording, heatmaps, and real-time tracking features, which help understand customer behavior and improve website user experience. They appreciate its ease of setup, user-friendly interface, and responsive support. Additionally, its cost-effectiveness and scalable free plan make it a valuable asset for optimizing online customer engagement and enhancing sales processes.

January 26, 2022

It's perfect just what i needed. Customer service is so helpful and fast at working out any issues.

AloraCosmetics
United States
About 1 month using the app
Propel Commerce replied January 26, 2022

Hello friends at AloraCosmetics,

You're kind words and great experience mean a lot to us! We'll continue to improve our services to help you more in the future. :)

- Carmi @ Propel Commerce

July 20, 2022

This is great and my assistant was very helpful! I am very excited to see what exactly is going on that my customers visiting the site arent converting to sales.

Shoe Dash
United States
About 1 month using the app
Propel Commerce replied July 20, 2022

Hello friends at Shoe Dash,

Thanks for the AWESOME review, Heather! We wish you all the best. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

July 11, 2023

We found Session Recording & Replays app to be really useful to use when learning customer behaviour on our website.

Briarwood Supplies
United Kingdom
About 1 month using the app
Propel Commerce replied July 13, 2023

Hello friends at Briarwood Supplies,

Thanks for the AWESOME review, Oliver! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

January 18, 2022

I just installed the app. It seems to be working well. Will give another review after a longer test period.

Software Africa
South Africa
Over 2 years using the app
Propel Commerce replied January 18, 2022

Thanks so much for choosing Propel Replays 😄 Please do let us know if there's anything we can do to help you get the most out of our app.

- Chris @ Propel Commerce

June 30, 2023

Amazing for seeing the behavior of your shoppers. Really good customer support as well, would definitely recommend

Spicy Kitchen
Sweden
30 days using the app
Propel Commerce replied June 30, 2023

Hello friends at Spicy Kitchen,

Thanks for the AWESOME review, Ermia! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

July 25, 2023

Very wonderful support, quick response and problem solving. Thank you. I wish you lasting success.

Booklets - كُتيبات
United Kingdom
29 days using the app
Propel Commerce replied July 28, 2023

Hello friends at Booklets - كُتيبات,

Thank you very much for the review! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

January 31, 2022

Just started using this app a few weeks ago and it's much better than another app we used before. This app helps me view our store from the perspective of our customers. We can see what needed to improve on the website by replaying the sessions to see how potential customers interact with our images and copywriting.

WILINO
New Zealand
29 days using the app
May 25, 2022

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

writeeshop
Germany
29 days using the app
July 27, 2022

Awesome App, and great customer service when it is needed. I like when app developers have a representative online, makes life simple so that I don't have to wait a few days to get an answer. My Rep Leo was quick and informative. Thanks, Leo

The Bat Flip Shop
United States
29 days using the app
Propel Commerce replied July 27, 2022

Hello friends at The Bat Flip Shop,

It was a pleasure assisting you, Steven! Thanks for the awesome review! Chat us anytime you need help. More power to your business! 🚀

- Leo @ Propel Commerce

Edited November 13, 2023

La aplicación funciona bien, pero podría mejorar en que se pueda bloquear países, y que todo sea en una sola grabación que este cambiando cada vez que sea una página diferente en la visita entera de un cliente. El soporte es bueno, te atienden de manera amable y rápida.

FOOGO
Mexico
27 days using the app
Propel Commerce replied November 6, 2023

Hola amigos de FOOGO,

¡Gracias por la IMPRESIONANTE reseña! Eres muy apreciado. ¡Disfruta de la aplicación y más potencia para tu negocio! 🚀

- Tom @ Propel Commerce