Propel Replay & Session Record

Propel Replay & Session Record

Reviews (665)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its session replays, heatmaps, and surveys, which enhance user engagement and optimize website functionality. They appreciate its ease of use, quick setup, and reliable performance. The app is especially beneficial for small store owners due to its free plans and generous feature limits. Customer support is noted for being responsive and effective in resolving issues.

January 18, 2025

Provides great insights for my store

October Rose Clothing
Australia
About 1 month using the app
Propel Commerce replied January 19, 2025

Hello, friends at October Rose Clothing,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Ryan @ Propel Commerce

December 23, 2024

Very useful!!!

DaneClay
China
3 months using the app
Propel Commerce replied December 24, 2024

Hello friends at DaneClay,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

February 27, 2025

Good to track your visitors

FitGummis
Germany
13 days using the app
Propel Commerce replied February 28, 2025

Hello friends at FitGummis,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

January 31, 2025

Still new to this app, but compared to other alternatives, it's definitely great

Happy Pup Haven
United States
About 1 hour using the app
Propel Commerce replied February 3, 2025

Hello friends at Happy Pup Haven,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

December 19, 2024

Haven't used it much yet, but seems to be working as intended and the support answared me fast

Ergilo
Sweden
About 13 hours using the app
Propel Commerce replied December 20, 2024

Hello friends at Ergilo,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

March 17, 2025

Bastante buena para el seguimiento de clientes potenciales y detección de áreas de oportunidad

VivoMinimalist
United States
13 days using the app
Propel Commerce replied March 18, 2025

Hola amigos de VivoMinimalist,

¡Gracias por la IMPRESIONANTE reseña! Eres muy apreciado. ¡Disfruta de la aplicación y más potencia para tu negocio! 🚀

- Tom @ Propel Commerce

November 13, 2024

Great support. Tom rocks! A user-friendly app with great value for money!

PetArtIndia
India
3 months using the app
Propel Commerce replied November 14, 2024

Hello friends at PetArtIndia,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

March 16, 2025

Great app, good free quota compared to others

Thursday's Child
United Kingdom
About 1 hour using the app
Propel Commerce replied March 22, 2025

Hello, friends at Thursday's Childs,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Ryan @ Propel Commerce

February 11, 2025

No option to remove customers personal data collection. This just adds problems complying with Privacy Policy regulations. Unnecessary when you need just Heatmap & Session recording to observe customer behavior. No need to know customers' name, physical & IP address, phone and web fingerprint.

False marketing. Free Sampler membership in the Pricing's options not available after installing the app. Pageviews limit reached right from the start.

Music power tools
Finland
12 minutes using the app
Propel Commerce replied February 12, 2025

Hello friends at Music Power Tools,

1. There is a 'Free Starter Plan' link on the plans page. We've emailed you a screenshot of this.

2. Customer phone, email and address are never captured, and Propel Replays is not active during checkout.

3. Propel Replays obfuscates form field inputs so information customers type is not visible in replays.

We hope you'll give the app a try again. If you're still unsure on these items, please reach out to our support so we can assist.

- Chris @ Propel Commerce

December 11, 2024

perfect customer service

ViloraFashion
Netherlands
20 days using the app
Propel Commerce replied December 12, 2024

Hello friends at ViloraFashion,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce