Propel Replay & Session Record
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (645)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its session replays, surveys, heatmaps, and analytics, particularly praising the session replays for capturing real-time visitor interactions to improve user experience and conversion rates. They appreciate its competitive pricing, user-friendly interface, and reliable performance. Customer support is frequently highlighted for its responsiveness and effectiveness in resolving issues, enhancing the merchant experience in optimizing online stores.
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Hello friends at ViloraFashion,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Hernane @ Propel Commerce
Good to track your visitors
Hello friends at FitGummis,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
This is a very necessary app for Shopify, as it gives you the ability to improve the customer experience on your site. It also helps you make important decisions to take your business to the next level. Thank you for this opportunity.
Hello friends at klaniko,
We're glad to hear our app is helping your business! Thanks for the review! Enjoy the app and more power to your business! 🚀
- Leo @ Propel Commerce ...
So far i have gotten no issues. The replays are really on point and very user friendly application. I highly recommend it!
Hello friends at FumaBlades,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
This would go down as one of the worst apps ever due to the customer support lying to me, I just got accidentally charged for 2 apps but after contacting their customer support I got refunded even though my trial period was over, I remember last week when same thing happened with this app the customer support guy lied to me that there was no refund option and made me switch to another plan with ...
Hello friends at TinyScopes,
As was explained, it wasn't the end of your billing cycle yet and so Shopify did not give us the option to provide you with a refund. Instead, we ...
The Propel Replay & Session Record app has been a fantastic tool for my business. It's extremely helpful in analyzing customer interactions and understanding how they navigate my website. The insights it provides allow me to improve the overall user experience, which has been great for optimizing my sales process. The app is easy to use, and the free recording space has been a generous addition. ...
Hello friends at Benty Flowers,
We're glad to hear our app is helping your business! Thanks for the review, Yasser! Enjoy the app and more power to your business! 🚀
- Leo @ ...
No option to remove customers personal data collection. This just adds problems complying with Privacy Policy regulations. Unnecessary when you need just Heatmap & Session recording to observe customer behavior. No need to know customers' name, physical & IP address, phone and web fingerprint.
False marketing. Free Sampler membership in the Pricing's options not available after installing the app ...
Hello friends at Music Power Tools,
1. There is a 'Free Starter Plan' link on the plans page. We've emailed you a screenshot of this.
2. Customer phone, email and address ...
Very useful app that allows to see where customers are clicking or viewing on your site. Works a treat when used alongside Microsoft Clarity but this will be my new go to! (Also free up to a certain amount of pages so can't go wrong!)
Hello friends at CoffeeVends,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
the app works perfect, its helps us to fix a lot of problems
Hello friends at BE BEAU,
We're glad to hear our app is helping your business! Thanks for the review, Wael! Enjoy the app and more power to your business! 🚀
- Leo @ Propel ...
Best free tier of all the apps, UX is convenient, and especially post customer events, hotjar and microsoft clarity have been a nightmare to setup making this much much more convenient.
Hello, friends at StompLight,
Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀
- Ryan @ Propel Commerce