Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for understanding and improving customer behavior on their websites. It offers immediate session recordings for quick analysis, helps identify website issues, tests new store templates, and respects customer privacy. Many appreciate the quick and helpful customer service. The paid plan is particularly suitable for micro-businesses, and the app is easy to install and use.

September 21, 2023

Easy to Navigate, good assitance by the support team. overall great experience

Hukum Jaipur
India
About 1 month using the app
Propel Commerce replied September 23, 2023

Hello friends at Hukum Jaipur,

Thank you very much for the review, Hukum! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

May 3, 2023

Great app and works, we just installed it and it helps us learn more of what to improve on our website to make our website even more fun to use and shop on!

Freaky Shoes®
United States
25 days using the app
Propel Commerce replied May 3, 2023

Hello friends at Freaky Shoes®,

We're glad to hear our app is helping your business! Thanks for the review, Peter! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

August 16, 2023

Very simple to use app, we've had 0 issues so far and are ready to roll session recording out on multiple sites.

NVO Sport
Canada
5 months using the app
Propel Commerce replied August 18, 2023

Hello friends at NVO Sport,

We're glad to hear our app is helping your business! Thanks for the review! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

September 13, 2023

Absolutely love the session recording Shopify app! It's been a game-changer for our e-commerce store.

Being able to watch and analyze customer sessions in real-time has provided invaluable insights into user behavior and helped us make data-driven improvements to our website. Highly recommended!

Volver
Israel
6 days using the app
Propel Commerce replied September 15, 2023

Hello friends at Volver,

We're glad to hear our app is helping your business! Thanks for the review, Shahar! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

July 18, 2023

Does not work on dawn theme. you can only see the announcement bar and the footer and the first product image, rest is white blank. Used to work

RoyalMag
Romania
4 months using the app
Propel Commerce replied July 19, 2023

Hello friends at RoyalMag,

We've reviewed your site, and it appears it has a fade-in effect that hides the content on page load and reveals it over a portion of a second. That's hiding the content from our recording tool.

We've adjusted our app to deal with this, and all content on the page should be visible in recordings now.

Please reinstall the app and reach out to our support via the in-app chat so we can confirm all is working okay for you now 😊

- Leo @ Propel Commerce

May 10, 2023

I love, love, love my experience with this app. I will 1000% recommend this app. Also, what makes it better is that the agents are ready to assist you at any time.

Nubian D'vaz
Trinidad & Tobago
About 2 months using the app
Propel Commerce replied May 10, 2023

Hello friends at Nubian D'vaz,

Thanks for the AWESOME review, Natalie! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

September 21, 2023

Its cool, its expensive but cool

PortaRevz
United States
5 months using the app
Propel Commerce replied September 22, 2023

Hello friends at PortaRevz,

Thanks for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

August 14, 2023

Absolutely in love with this app's functionality and ease of use. The support team is always responsive and helpful. A must-have for everyone. Highly recommended!

Unity Esprit
France
About 2 months using the app
Propel Commerce replied August 15, 2023

Hello friends at Unity Esprit,

We're glad to hear our app is helping your business! Thanks for the review, Edgaras! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

August 30, 2023

Awesome support and a great app! Highly recommend it! It helped me a lot in increasing the AOV of my store.

Hey Better Sleep
Poland
2 months using the app
Propel Commerce replied August 31, 2023

Hello friends at Hey Better Sleep,

Thanks for the AWESOME review! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

June 21, 2023

It is a very useful app. It tracks all visits as opposed to Hotjar.
It has a lot of recorded session, doesn't cost much and has no impact on website speed

Upgraderide
Poland
8 months using the app
Propel Commerce replied June 21, 2023

Hello friends at Upgraderide,

We're glad to hear our app is helping your business! Thanks for the review, Andrii! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce