Propel Replay & Session Record

Propel Replay & Session Record

Reviews (642)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
    616
  • 2% of ratings are 4 stars
    15
  • 0% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
    2
  • 1% of ratings are 1 stars
    8
What merchants think

Feedback submitted

Merchants highly value this app for its session replays, surveys, heatmaps, and analytics, particularly praising the session replays for capturing real-time visitor interactions to improve user experience and conversion rates. They appreciate its competitive pricing, user-friendly interface, and reliable performance. Customer support is frequently highlighted for its responsiveness and effectiveness in resolving issues, enhancing the merchant experience in optimizing online stores.

Edited September 12, 2022

Werkt tot nu toe redelijk. Gewoon om wat meer inzicht te krijgen in gedrag van de bezoekers. Alleen het bekijken van de video's is niet altijd eenvoudig.

DINelek.nl
Netherlands
10 months using the app
Propel Commerce replied September 12, 2022

Hello friends at DINelek.nl,

Thanks for your feedback. You rated the app as 2-stars, but your review sounds rather positive. Was the 2-star review a mistake? Is there ...

May 17, 2023

I recently installed an app designed to record customer sessions on our website. The initial installation process was flawless, and the app appeared to be functioning exactly as anticipated. The utility of the app in terms of its core functionality was impressive.

However, we began to notice a significant issue that started impacting our site’s performance post-installation. According to Shopify' ...

Skanski
Belgium
2 days using the app
Propel Commerce replied May 17, 2023

Hi Skanski,

We're sorry to hear about your shop's performance issues. We just ran Google's performance checker on your shop, and your shop's issues are not related to Propel ...

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