Propel Replay & Session Record

Propel Replay & Session Record

Reviews (636)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to enhance customer behavior understanding through session replays, surveys, heatmaps, and analytics. They appreciate the user-friendly interface, ease of setup, and a free plan beneficial for small businesses. The app's reliability and accurate session recordings, along with responsive customer support, are also noted. Merchants believe it offers good value and effectively improves website functionality and customer interaction analysis.

November 15, 2024

This app really helps me out when trying to see why products arent being added to cart.

Hybrid EyeWear
United States
2 months using the app
Propel Commerce replied November 18, 2024

Hello friends at Hybrid EyeWear,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

December 24, 2024

Great tool! I'm getting cool insights from my customers and their behaviors. Totally recommended

MATDALA
Chile
About 1 month using the app
Propel Commerce replied December 29, 2024

Hello, friends at MATDALA,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Ryan @ Propel Commerce

November 25, 2024

Support is top notch and I love being able to view in real time where my customers are getting stuck or missing key points on our customer journey. Easy to install, no noticeable impact to site speed, this is a great tool for your store!

Black Forest Mushrooms
United States
18 days using the app
Propel Commerce replied November 26, 2024

Hello friends at Black Forest Mushrooms,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

Edited January 4, 2025

Super easy to use app and the insights it offers are great. Definitely recommend to all store owners. I personally love the live session recordings that enable us store owners to understand how customers shop. Definitely recommend it!!

Shvetah
India
27 days using the app
Propel Commerce replied December 3, 2024

Hello friends at Shvetah,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

November 13, 2024

This app works great, helps me analyse how the customer is behaving on my store and where my funnel is lacking. By watching session videos I'm able to take corrective measures to improve conversions. Also, support is really responsive they help you out in case you get any issue or have a query. Very prompt service!

UphaarHub
India
26 days using the app
Propel Commerce replied November 14, 2024

Hello friends at UphaarHub,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

December 9, 2024

I absolutely recommends this app to whomever is selling online. And the customer is pretty great too. Tom was really helpful in solving my issue in a matter of minutes. Thanks Tom for the wonderful customer service.

Candi's Essentials
United States
23 days using the app
Propel Commerce replied December 10, 2024

Hello friends at Candi's Essentials,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

February 3, 2025

Good app, allow for a a good recording of the users' sessions

Kazikame
France
19 days using the app
Propel Commerce replied February 5, 2025

Hello friends at Kazikame,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

November 6, 2024

The application is quite good, the customer service is perfect, they help you and give you a quick solution. It would be nice if the page could be translated into languages other than English.

VersaMart
Spain
25 days using the app
Propel Commerce replied November 7, 2024

Hello friends at VersaMart,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

January 17, 2025

So far, very impressed. Wish I can download videos, or analyze with AI, but I'm sure that's coming next.

SpiceQuest
United States
2 days using the app
Propel Commerce replied January 20, 2025

Hello friends at SpiceQuest,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

December 10, 2024

Tom was great, helped me right away with efficiency and a great attitude. thanks

worthwhilegift.com
United States
24 days using the app
Propel Commerce replied December 12, 2024

Hello friends at worthwhilegift.com,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce