Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (420)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to enhance online store performance and customer insights. It features session replays, heatmaps, and surveys, all aimed at improving user experience and boosting conversion rates. The intuitive interface and fast performance are notable, along with responsive customer support that aids in leveraging the app’s capabilities effectively. It's particularly useful for identifying friction points and making informed design choices based on customer behavior.

June 30, 2025

Love this app and the support is even better very quick easy to understand and helpful thumbs up from me Tom is the best

FaithNY
United States
About 1 month using the app
Propel Commerce replied July 1, 2025

Hello friends at FaithNY,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

June 9, 2025

Sehr schneller und guter Support! Tolle App, sehr hilfreich um zu sehen wie wir unseren Shop für unsere Kunden optimieren können.

QOONA Shop
Germany
7 months using the app
Propel Commerce replied June 11, 2025

Hallo Freunde vom QOONA Shop,

vielen Dank für die FANTASTISCHE Bewertung! Wir schätzen euch sehr. Viel Spaß mit der App und weiterhin viel Erfolg für euer Geschäft! 🚀

– Hernane @ Propel Commerce

March 6, 2025

Great app, helps a lot understand customer behaviour and bottlenecks. Also great insights on Add to carts etc. Since our Shopify Tracking is broken and Shopify doesnt help this app helped us a lot!

Studio Sonntag
Germany
4 months using the app
Propel Commerce replied March 10, 2025

Hello friends at Studio Sonntag,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

June 27, 2025

Ich bin wirklich begeistert. Musste mich zwar erst ein wenig damit beschäftigen, aber der support ist schnell und kompetent und es ist echt spannend zu sehen, wie meine Kunden den shop sehen! Muss man haben!

ei-nzigartig
Germany
8 months using the app
Propel Commerce replied June 30, 2025

Hallo Freunde von ei-nzigartig,

vielen Dank für die FANTASTISCHE Bewertung! Wir wissen das wirklich sehr zu schätzen. Viel Freude mit der App und weiterhin viel Erfolg für euer Geschäft! 🚀

– Hernane @ Propel Commerce

May 17, 2025

great app, works as intended and is easy to track sessions and see what painpoints you might have on your site. I love the heat map and the easy interface,Thanks!

Solarity Labs
United States
About 18 hours using the app
Propel Commerce replied May 24, 2025

Hello, friends at Solarity Labs,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Ryan @ Propel Commerce

March 19, 2025

This Propel Replay is a game-changer for understanding customer behavior! It provides clear and insightful session replays, allowing us to see exactly how visitors interact with our store—where they click, scroll, and drop off. The heatmaps and playback features help us identify pain points and optimize the user experience.

Installation was seamless, and the interface is user-friendly. It’s been incredibly useful for improving conversions and troubleshooting any usability issues.

PaletteTales
Hong Kong SAR
27 days using the app
Propel Commerce replied March 21, 2025

Hello friends at PaletteTales,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

May 21, 2025

I've been using this app for over three months now. It's a great app with a fast and responsive customer service team ( For example- Tom) . Highly recommended!

Atelier Yuchi
United Kingdom
4 months using the app
Propel Commerce replied May 22, 2025

Hello friends at Atelier Yuchi,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

May 7, 2025

Easy to set up, smooth to use, and the support team is quick and friendly. Highly recommend!

Mergilo
United States
4 months using the app
Propel Commerce replied May 8, 2025

Hello friends at Mergilo,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

June 17, 2025

That's a really cool app I looooove it very east to use , aslo Tom from customer support was amazing , keep it up guys you’re doing amazing

Emy's Creations
Egypt
3 days using the app
Propel Commerce replied June 18, 2025

Hello friends at Emy's Creations,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

July 5, 2025

This app is awesome! Works great. Being able to watch replays on my site is a game-changer.

Slater Studio
United States
10 days using the app
Propel Commerce replied July 6, 2025

Hello friends at Slater Studio,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Ryan @ Propel Commerce