Reviews (580)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its session recording, heatmaps, and real-time tracking features, which help understand customer behavior and improve website user experience. They appreciate its ease of setup, user-friendly interface, and responsive support. Additionally, its cost-effectiveness and scalable free plan make it a valuable asset for optimizing online customer engagement and enhancing sales processes.

October 13, 2021

This app is great! I use it to check what the visitors do on each product page. I also like knowing the location of the visitor so I can set in advance how to deliver their purchase.

Deco by Haru
Spain
2 months using the app
Propel Commerce replied February 20, 2024

Hello friends at Deco by Haru,

We're glad to hear our app is helping your business! Thanks for the review, Federico! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

November 9, 2021

I used this app to help me understand my visitor behavior and see if any issues were taking place. I got to do replays and I also got an idea of the device used and where they were located.

DiscoverU Boutique
United States
2 months using the app
February 1, 2022

This is a great app that's easy and intuitive to use for gaining valuable customer insights! Recommended.

mockinsmasks
United States
2 months using the app
Propel Commerce replied February 1, 2022

Hello friends at Mockinsmasks,

Thank you so much for the review! We appreciate it.
We're always here if you need any help. 😊

- Leo @ Propel Commerce

April 8, 2022

works really great, you get also 200 free pageviews per months. You can understand what you do bad and what you do good.
Thanks so much!

Ghidini 1849
Italy
2 months using the app
Propel Commerce replied April 8, 2022

Hello friends at Ghidini 1849,

Thanks for the review, Fabio! We appreciate it. We're glad to help your business. More power and good luck!

- Leo @ Propel Commerce

July 16, 2022

Great app every shopify owner should have one. and good customer service very patient and professional

Nik & Nakks
United States
2 months using the app
Propel Commerce replied July 20, 2022

Hello friends at Nik & Nakks,

We love the review, Wa'dell! Thanks very much! Enjoy our app and more power to your business! 🚀

- Leo @ Propel Commerce

June 16, 2023

So far so good. Really happy with the app, easy to use and very helpful to find out what your customer does on your website. The communication with the team is fast and efficient, I recommend

Three Green Seeds
United Kingdom
2 months using the app
Propel Commerce replied June 16, 2023

Hello friends at Three Green Seeds,

We're glad to hear our app is helping your business! Thanks for the review, Sandra! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

March 10, 2022

This app is quick and easy to use. Fast interface too! We will see how our shoppers behave at this point and see where they are dropping etc. Highly recommended!

WOW Skin Science
United States
2 months using the app
Propel Commerce replied March 10, 2022

Hello friends at WOW Skin Science,

Your feedback makes us happy! We are excited on how our app will help you and manage your store. Don't hesitate to let us know if you have any concerns. 😊

- Carmi @ Propel Commerce

September 28, 2022

I had the option to boost my free plan to 25 more replays/month, and Tom had me all set up in a matter of seconds! Quick and responsive customer service, and an easy-to-navigate app overall!

Ramble Clothier
United States
2 months using the app
Propel Commerce replied September 28, 2022

Hello friends at Ramble Clothier,

Thank you for the AWESOME review, Sarah! It's a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

February 9, 2023

really great tool to help us look into the detailed behaviors of our customers, therefor we can improve our products.

neymall
United States
2 months using the app
Propel Commerce replied February 9, 2023

Hello friends at neymall,

We're glad to hear our app is helping your business! Thanks for the review, Yanshi! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

May 16, 2022

super easy to use & great chat support! excited to learn more about our website visitors. thanks propel!

Nollapelli
United States
2 months using the app
Propel Commerce replied May 17, 2022

Hello friends at Nollapelli,

We love the review as well! Thanks! 😎
We're glad to help your business grow! Enjoy the app! 🚀

- Leo @ Propel Commerce