Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (420)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to enhance online store performance and customer insights. It features session replays, heatmaps, and surveys, all aimed at improving user experience and boosting conversion rates. The intuitive interface and fast performance are notable, along with responsive customer support that aids in leveraging the app’s capabilities effectively. It's particularly useful for identifying friction points and making informed design choices based on customer behavior.

June 25, 2025

Wir nutzen diese App schon länger und für diverse Stores. Die Bedienung ist sehr intuitiv. Die Replays und die dazugehörigen Funktionen helfen uns bei der Analyse der Kundenverhalten. Wir konnten dadurch schon Optimierungen vornehmen, welche mehr Sales generierten. Und das beste ist der kostenlose Plan. Klare Empfehlung.

OriHErb
Switzerland
4 days using the app
Propel Commerce replied June 26, 2025

Hallo Freunde bei OriHERb,

Vielen Dank für die FANTASTISCHE Bewertung! Sie werden sehr geschätzt. Viel Spaß mit der App und mehr Power für Ihr Unternehmen! 🚀

- Tom @ Propel Commerce

June 6, 2025

This app is amazing! I wish I had downloaded it ages ago as it's so helpful. It has worked seamlessly without any issues so far. Customer support is excellent as well.

Golden Garnet
United Kingdom
3 days using the app
Propel Commerce replied June 9, 2025

Hello friends at Golden Garnet,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

June 27, 2025

Sehr hilfreiche App zur Analyse des Nutzerverhaltens. Die Replays helfen uns, Kaufabbrüche besser zu verstehen und Optimierungspotenziale im Shop gezielt zu erkennen. Klare Empfehlung für jeden, der Conversion-Optimierung ernst nimmt.

AquaLifeScape
Germany
About 2 months using the app
Propel Commerce replied June 30, 2025

Hallo Freunde von AquaLifeScape,

vielen Dank für die FANTASTISCHE Bewertung! Wir wissen das wirklich sehr zu schätzen. Viel Freude mit der App und weiterhin viel Erfolg für euer Geschäft! 🚀

– Hernane @ Propel Commerce

May 29, 2025

Great customer support, app works as intended, so far very pleased. Thanks!

The Lemon Print & Design Studio
United States
28 days using the app
March 20, 2025

its not that good, there is alot of alternative that are better. Use that instead of this. Its not collecting all the data so its bad. Also sometimes its saying other things like somone did a atc worth of 100 pound but its actually 30 pound so the tracking system is bad

BELLAFISTA
Netherlands
18 days using the app
Propel Commerce replied March 21, 2025

Hello friends at Bellafista,

Thanks for sharing your concerns. We'd love to help with these issues. It looks like you haven't contacted us about this yet.

We’d love to help resolve these tracking issues and have sent over a couple emails. Please respond so our team can assist you in setting everything up properly.

Chris @ Propel Commerce

June 25, 2025

These are the first few hours I've been using it, and I'm enjoying seeing my clients' behavior to see what changes I can make. If it continues to be useful, I'll definitely purchase a paid plan.

Puraszapas
Spain
About 1 hour using the app
Propel Commerce replied June 26, 2025

Hello friends at Puraszapas,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

May 21, 2025

Está aplicación es de las obligatorias para tener en la tienda ya que te permite mostrar en video lo que hace el cliente incluso puedes verlo en directo

SUPERCBD
Spain
2 days using the app
Propel Commerce replied May 22, 2025

Hola amigos de SUPERCBD,

¡Gracias por la IMPRESIONANTE reseña! Eres muy apreciado. ¡Disfruta de la aplicación y más potencia para tu negocio! 🚀

- Tom @ Propel Commerce

July 2, 2025

The app is very useful to pinpoint what the visitor journey is. It revealed many weak areas to be addressed for best conversion.

InstaIDPhoto
United Kingdom
About 2 hours using the app
Propel Commerce replied July 3, 2025

Hello friends at InstaIDPhoto,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

July 2, 2025

El mejor soporte, te contestan en el momento, son amables, siempre buscan ayudarte. La app tiene su versión gratuita que te permite ver sesiones en vivo, errores 404 y más.

Aircraft Shop Supply
United States
9 days using the app
Propel Commerce replied July 7, 2025

Hola amigos de Aircraft Shop Supply,

¡Gracias por la IMPRESIONANTE reseña! Eres muy apreciado. ¡Disfruta de la aplicación y más potencia para tu negocio! 🚀

- Tom @ Propel Commerce

February 28, 2025

Just started using Propel app and have already made some changes to my site based on what I am seeing. Also, seeing some weird stuff on my site pages that I did not know what happening. Very valuable from day one, highly recommended.

Bourbon and Bluffs
United States
2 days using the app
Propel Commerce replied March 3, 2025

Hello friends at Bourbon and Bluffs,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce