Reviews (580)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its session recording, heatmaps, and real-time tracking features, which help understand customer behavior and improve website user experience. They appreciate its ease of setup, user-friendly interface, and responsive support. Additionally, its cost-effectiveness and scalable free plan make it a valuable asset for optimizing online customer engagement and enhancing sales processes.

April 19, 2022

Awesome app and support!!!! recommended!! useful and quick, easy to install good price, and in general I love it!

Infinity Store
Colombia
7 months using the app
February 15, 2023

really really good app, its cool watching the customer go around your store! it was recommended by a youtube guru and its great app!

Aviar Nest
United Kingdom
6 days using the app
Propel Commerce replied February 15, 2023

Hello friends at Aviar Nest,

Thanks for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

March 22, 2022

Really good to understand website bugs, a must-have app. Their free plan has 400 page views a month enough for starters

Wonka Us
United States
6 months using the app
Propel Commerce replied March 22, 2022

Hello friends at Wonka Us,

Thank you for your feedback! We aim to continue helping merchants in managing their businesses. Don't hesitate to talk to us about any concerns or suggestions. 😎

- Carmi @ Propel Commerce

February 18, 2022

Really works! I am getting what I need for free. Session recording can even be sorted based on activities. Thank you!

Sitrep Marine
United States
6 months using the app
Propel Commerce replied February 18, 2022

Hello friends at Sitrep Marine,

Thank you for the appreciation! It's our priority to deliver the best service for our merchants. Let us know if you need anything else. ;)

- Carmi @ Propel Commerce

December 14, 2022

The app works great, it does all the things it said, and i can see what my customers are doing. Goodjob

HealingTouch
Canada
6 days using the app
Propel Commerce replied December 14, 2022

Hello friends at HealingTouch,

We're glad to hear our app is helping your business! Thanks for the review, William! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

September 13, 2023

Absolutely love the session recording Shopify app! It's been a game-changer for our e-commerce store.

Being able to watch and analyze customer sessions in real-time has provided invaluable insights into user behavior and helped us make data-driven improvements to our website. Highly recommended!

Volver
Israel
6 days using the app
Propel Commerce replied September 15, 2023

Hello friends at Volver,

We're glad to hear our app is helping your business! Thanks for the review, Shahar! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

February 23, 2022

The app is really easy to use, I love how support is very quick and ready to help you. I am super happy with this app!

Divine Poetry
United Kingdom
6 months using the app
Propel Commerce replied February 23, 2022

Hello friends at Divine Poetry,

We appreciate your feedback! We truly hope that our app helps you in managing your store. Do let us know if you need any help. :)

- Carmi @ Propel Commerce

Edited January 11, 2022

I found this app more straightforward and functional than others I tried, and it has been a mainstay of our store. As with most apps on Shopify, I feel the price is too high especially for businesses that are not ruthlessly profit-oriented, and so I do not use beyond the free tier.

Palestinian Soap Store
United States
6 months using the app
April 16, 2022

Best app ever! We’ve been using it across all our stores for months now and we are extremely satisfied. The support team is also amazing 5 star ⭐️

RipTidesTights
Greece
5 months using the app
Propel Commerce replied April 16, 2022

Hello friends at RipTidesTights,

Great review! Thank you very much! We're happy to help your business. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

May 16, 2023

The idea is great. Nice to see something new. It is interesting to observe visitors and there are errors on my site for which sometimes I am ashamed. However, the application has a big minus, the application creates a delay of 1000ms when testing PageSpeed Insights, which is too much and unfortunately not suitable for me personally. I hope the developers will fix this, then I will come back and subscribe.

Model-Fan-Store
Kazakhstan
5 days using the app
Propel Commerce replied May 16, 2023

Hello friends at Model-Fan-Store,

We really appreciated the feedback. The app should not affect your website's performance at all. We can isolate this further if you're willing to. Let us know once you re-installed and we can have this checked with our dev team. More power to your business! 🚀

- Tom @ Propel Commerce