Reviews (580)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its session recording, heatmaps, and real-time tracking features, which help understand customer behavior and improve website user experience. They appreciate its ease of setup, user-friendly interface, and responsive support. Additionally, its cost-effectiveness and scalable free plan make it a valuable asset for optimizing online customer engagement and enhancing sales processes.

December 19, 2021

The app works very well. lets me get customer feed back to optimize my site. to get the highest number of sales.

NineTailTabletop
United States
About 1 month using the app
November 29, 2022

Honestly I couldn't figure out why people weren't buying my items. I would run ads and no conversions. Then I downloaded this app and I could see exactly what shoppers were doing. It has really helped me see the flaws of my website. A great tool to improve your website for more conversions.

Romantible
United States
About 1 month using the app
Propel Commerce replied November 29, 2022

Hello friends at Romantible,

We're glad to hear our app is helping your business! Thanks for the review, Premvir! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

August 7, 2022

A excellent App. Help me to improve the costumer experience and to understand my customer and whey they don't convert. Provide also with good customer analytic, a great asset. I really recommend.

KYMOLYN
Switzerland
About 1 month using the app
Propel Commerce replied August 8, 2022

Hello friends at KYMOLYN,

Thanks for the review, Raissa! We're glad to hear our app is super useful to you. Chat us anytime you need help. More power to your business! 🚀

- Leo @ Propel Commerce

April 30, 2022

The app works great, very useful! Also the staff is really fast at replying :D. I'd recommend using it!

Bojovy
United States
About 1 month using the app
Propel Commerce replied April 30, 2022

Hello friends at Bojovy,

Thank you very much for the recommendation, Cole! It's a big help to you! We're happy to help anytime. Just chat us when you need help. 😎

- Leo @ Propel Commerce

November 25, 2021

I have been using it for just a couple of weeks, so far it's good, I have used three other session recording apps and this one seems to be a keper!

Lulo Skin
Canada
About 1 month using the app
January 26, 2022

It's perfect just what i needed. Customer service is so helpful and fast at working out any issues.

AloraCosmetics
United States
About 1 month using the app
Propel Commerce replied January 26, 2022

Hello friends at AloraCosmetics,

You're kind words and great experience mean a lot to us! We'll continue to improve our services to help you more in the future. :)

- Carmi @ Propel Commerce

July 20, 2022

This is great and my assistant was very helpful! I am very excited to see what exactly is going on that my customers visiting the site arent converting to sales.

Shoe Dash
United States
About 1 month using the app
Propel Commerce replied July 20, 2022

Hello friends at Shoe Dash,

Thanks for the AWESOME review, Heather! We wish you all the best. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

July 11, 2023

We found Session Recording & Replays app to be really useful to use when learning customer behaviour on our website.

Briarwood Supplies
United Kingdom
About 1 month using the app
Propel Commerce replied July 13, 2023

Hello friends at Briarwood Supplies,

Thanks for the AWESOME review, Oliver! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

June 30, 2023

Amazing for seeing the behavior of your shoppers. Really good customer support as well, would definitely recommend

Spicy Kitchen
Sweden
30 days using the app
Propel Commerce replied June 30, 2023

Hello friends at Spicy Kitchen,

Thanks for the AWESOME review, Ermia! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

July 25, 2023

Very wonderful support, quick response and problem solving. Thank you. I wish you lasting success.

Booklets - كُتيبات
United Kingdom
29 days using the app
Propel Commerce replied July 28, 2023

Hello friends at Booklets - كُتيبات,

Thank you very much for the review! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce