Reviews (580)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its session recording, heatmaps, and real-time tracking features, which help understand customer behavior and improve website user experience. They appreciate its ease of setup, user-friendly interface, and responsive support. Additionally, its cost-effectiveness and scalable free plan make it a valuable asset for optimizing online customer engagement and enhancing sales processes.

February 24, 2022

I just started my Shopify store and I saw that I was getting traffic but no sales. I have tried other session recording apps but I wasn't able to see the actual recordings until I tried this app. This app does what it says! You can replay your customer sessions and most of all customer service is quick and available. Thank you for creating this app :)

Babies Essence
Canada
16 days using the app
Propel Commerce replied February 24, 2022

Hello friends at Babies Essence,

Thank you very much for the review, Kevan! We're happy to be able to help your business. Our team is always here when you need us!

- Leo @ Propel Commerce

December 20, 2023

Very easy to install and use. The most important feature for me is the session recording. It helps identify how customers behave on your site and if there is any issues need to be fixed. The customer service is great too! Recommend to use.

Newborn Nursery Furniture
United States
15 days using the app
Propel Commerce replied December 22, 2023

Hello friends at Newborn Nursery Furniture,

Thanks for the review! Happy holidays! Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

October 25, 2023

Great app, super easy to use and helpful! Client support works amazing, they get in touch with you immediately and help with whatever you need.

Neeka Studios
Netherlands
14 days using the app
Propel Commerce replied October 26, 2023

Hello friends at Neeka Studios,

Thank you very much for the review, Veronika! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

Edited November 14, 2021

Sembra Perfetta per rivedere le registrazioni di come i clienti si interfacciano nel sito. Molto semplice ed intuitiva

Sare's-B
Italy
14 days using the app
July 12, 2023

I had an issue with the recording and they were able to sort it out for me very quickly, which was helpful. Thank you

My Store
United Kingdom
14 days using the app
Propel Commerce replied July 14, 2023

Hello friends at My Store,

Thanks for the AWESOME review! It was a pleasure assisting you. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

February 28, 2022

Great and easy to use replay app, lets you monitor your traffic behavior and whereabouts and pay attention to your store issues.

Sahara Specialty Foods
United States
14 days using the app
Propel Commerce replied February 28, 2022

Hello friends at Sahara Specialty Foods,

We're glad you're finding our app useful! We look forward to more sales to your business! Do let us know if you need any help. ;)

- Carmi @ Propel Commerce

October 27, 2023

Must say this is one of the essential you need as a merchant and see where your customers are having problem and how they behave and what causes them to frustrate and more. This is a must have. Recommended!

Lurem Aciem
India
13 days using the app
Propel Commerce replied October 30, 2023

Hello friends at Lurem Aciem,

Thanks for the AWESOME review, Faysal! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

December 8, 2021

This is a great app. You can even see what city the visitors are from. Loads fast too. Xxxxxxxxxxxxx

MyShittyBackpack®
United States
13 days using the app
September 27, 2021

This app is so helpful, without any complicated features. Really helps you understand your customer's journey and what they're looking at.

brightamos
United States
12 days using the app
March 28, 2022

I have been using the app for some time now and its invaluable to seeing how people interact with our website. I can now see what they are interested in and how they travel through the site. Its a great addition to my bag of tools to help me manage the business.

3 Gen Pen Company
United States
12 days using the app
Propel Commerce replied March 28, 2022

Hello friends at 3 Gen Pen Company,

Thanks for the review, Tim! We're happy to hear that we're helping your business. Just chat us anytime if you need any help.

- Leo @ Propel Commerce