Propel Replay, Survey, Heatmap

Propel Replay, Survey, Heatmap

Reviews (438)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to enhance online store performance and customer insights. It features session replays, heatmaps, and surveys, all aimed at improving user experience and boosting conversion rates. The intuitive interface and fast performance are notable, along with responsive customer support that aids in leveraging the app’s capabilities effectively. It's particularly useful for identifying friction points and making informed design choices based on customer behavior.

April 24, 2025

This app is great for watching recorded site visits and customer service has been great so far

Caveman Decor
United States
20 days using the app
Propel Commerce replied April 25, 2025

Hello friends at Caveman Decor,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

June 24, 2025

The Shopify app is excellent for analyzing customer behavior. Everything works smoothly, the support is very friendly, and the price-performance ratio is very good.

Seed & Stitch
Germany
About 13 hours using the app
Propel Commerce replied June 26, 2025

Hello friends at Seed & Stitch,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

March 28, 2025

Excellent heatmaps, and recording. great support, really helping me optimize my store.

Salt Lily
United Kingdom
1 day using the app
Propel Commerce replied March 31, 2025

Hello friends at Salt Lily,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

July 9, 2025

Excellent app! So helpful to be able to gain insights to customer behaviour on our website. A must for any ecommerce store. Tom was super helpful! Thank you!

Music Escapades Shoppe
Canada
About 1 hour using the app
Propel Commerce replied July 11, 2025

Hello friends at Music Escapades Shoppe,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

June 9, 2025

The app is easy to use and customer service is really responsive. I'm really happy with this app.

Kristal Serna, Fine Artist
United States
About 22 hours using the app
Propel Commerce replied June 10, 2025

Hello friends at Kristal Serna, Fine Artist,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

January 22, 2025

The app works great and is much more competitively priced than the alternatives. In my experience what makes or breaks an app is the customer service and here it's fast and outstanding. Big thanks to Hernane for dealing with my queries today. Definitely recommend this app.

mythaicurry
United Kingdom
3 months using the app
Propel Commerce replied January 23, 2025

Hello, friends at mythaicurry,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

March 18, 2025

I was using their biggest competitor before, but their pricing became unrealistic. Because of thatt reason I tried Propel replays. The app is really straight forward and easy to navigate. Support is available even on a free plan. I think their pricing structure is reasonable.

Pfoten Designs
United Kingdom
7 minutes using the app
Propel Commerce replied March 21, 2025

Hello friends at Pfoten Designs,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

May 28, 2025

Great app, does it exactly what is says on the tin! Very easy to use!

Trelune UK
United Kingdom
About 1 month using the app
Propel Commerce replied May 30, 2025

Hello friends at Trelune UK,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

June 12, 2025

Great app! Easy to use and very helpful for spotting issues and improving the store.

OAK & ELK
United States
3 months using the app
Propel Commerce replied June 16, 2025

Hello friends at OAK & ELK,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

March 1, 2025

What an amazing app!

So easy to watch store behavior of your customers and the team is helpful when help is needed!

UNTAMMED
United States
About 1 month using the app
Propel Commerce replied March 2, 2025

Hello, friends at UNTAMMED,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Ryan @ Propel Commerce