Propel Replay & Session Record

Propel Replay & Session Record

Reviews (642)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its session replays, surveys, heatmaps, and analytics, particularly praising the session replays for capturing real-time visitor interactions to improve user experience and conversion rates. They appreciate its competitive pricing, user-friendly interface, and reliable performance. Customer support is frequently highlighted for its responsiveness and effectiveness in resolving issues, enhancing the merchant experience in optimizing online stores.

September 30, 2024

I've been using Propel Replays & Surveys for a while now, and it has been an absolute game changer for my business. The platform is user-friendly and allows me to easily gather valuable customer insights through surveys and analyze user behavior with replays. The ability to watch how visitors interact with my website has given me incredible clarity on what improvements are needed.
The support team has been fantastic, always responsive and ready to help whenever I have questions. Overall, Propel Replays & Surveys has proven to be an essential tool in driving better user engagement and optimizing my business strategies. Highly recommended!

My Store
Romania
15 days using the app
Propel Commerce replied October 1, 2024

Hello friends at My Store,

We're glad to hear our app is helping your business! Thanks for the review! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

December 27, 2024

Best free tier of all the apps, UX is convenient, and especially post customer events, hotjar and microsoft clarity have been a nightmare to setup making this much much more convenient.

StompLight®
United States
12 minutes using the app
Propel Commerce replied December 29, 2024

Hello, friends at StompLight,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Ryan @ Propel Commerce

September 25, 2024

I love Propel Replay! It’s super easy to use and gives me valuable insights into customer behavior. The session recordings have helped me identify areas to improve my store. Highly recommend it to any Shopify owner looking to enhance their shop!

Elluence.com
Romania
About 2 months using the app
Propel Commerce replied September 26, 2024

Hello friends at Elluence.com,

We're glad to hear our app is helping your business! Thanks for the review, Catalina! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

October 12, 2024

very good application with a very easy-to-use interface. very responsive customer service and everything works perfectly. thank you.

Bloesi
United Kingdom
About 1 month using the app
Propel Commerce replied October 14, 2024

Hello friends at Bloesi,

We're glad to hear our app is helping your business! Thanks for the review, Anis! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

October 9, 2024

For the free trial it works pretty well, it is helpful to understand a bit better your customers interaction with you website.

Unpawsd
Romania
11 days using the app
Propel Commerce replied October 10, 2024

Hello friends at Unpawsd,

We're glad to hear our app is helping your business! Thanks for the review, Andrei! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

December 9, 2024

I just installed so for now I will just comment that it was incredibly easy to install, it seems easy to use, and the customer service has been fantastic.

Gapka
United States
28 minutes using the app
Propel Commerce replied December 10, 2024

Hello friends at Gapka,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

October 12, 2024

I’m really impressed with the team at Propel Replay & Session Record and their service. The app captures website visitors perfectly and provides valuable insights into their behavior, which has been incredibly helpful in improving our offering.

A special shoutout to Leo, who was always helpful, knowledgeable, and friendly. He answered all our questions quickly and clearly, and provided excellent support throughout the process.

Highly recommended!

Elumiere
Austria
6 days using the app
Propel Commerce replied October 14, 2024

Hello friends at Elumiere,

Thank you very much for the review, Mostafa! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀

- Leo @ Propel Commerce

November 14, 2024

Best customer service ever!

Open Jewellery
Netherlands
About 1 month using the app
Propel Commerce replied November 15, 2024

Hello friends at Open Jewellery,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

September 20, 2024

Good recording app! We changed from another recording app because it terminated the service. But this app seems to be much better. Easy to use.
It also has a survey feature, good to take a small survey.

Wrapgrade
Japan
4 months using the app
Propel Commerce replied September 21, 2024

Hello friends at Wrapgrade,

We're glad to hear our app is helping your business! Thanks for the review! Enjoy the app and more power to your business! 🚀

- Leo @ Propel Commerce

January 11, 2025

Great for starters

Lumi Studios
United States
3 months using the app
Propel Commerce replied January 12, 2025

Hello, friends at Lumi Studios,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Ryan @ Propel Commerce