Reviews (1,703)

Overall rating
4.6
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies navigation and product customization, especially in jewelry and personalized gifts. They value the high-quality products and the app's seamless integration with Shopify, which eases the addition of products to their stores. The responsive customer service and reliable, prompt fulfillment process are also highlighted, contributing to higher customer satisfaction. Merchants benefit from transparent pricing, a free plan for new users, extensive customization options, and educational resources like training and tutorials that help boost sales. Community support, including live sessions and direct interactions with company owners, is particularly valued for ongoing support and updates.

September 25, 2023

I was really disappointed when I saw there options was very limited
I was under the impression that there would be a lot more options to choose from

Evangelizing Apparel
United States
3 months using the app
July 20, 2023

Havent used it much yet. Will get back to ya.

AllNuts.com
United States
6 days using the app
March 21, 2023

The app itself is good. But i've had a bug issue for months and cant fulfill orders. The side won't connect to my store anymore so now i'm trying to delete my account and reinstall. Wish me luck! More to follow.

LoveLeiah
United States
ShineOn replied March 22, 2023

Thank you for sharing your feedback with us! We're sorry to hear that you've had some difficulties and we see that you submitted your first Support ticket about this issue late last night. It looks like your app connection was broken via Shopify and our team has reached out to you with a solution. For future issues, please do not hesitate to reach out to our Support at help.shineon.com as soon as you see a problem. Our Live Chat response time is less than a minute and available to you M-F from 6am-6pm EST, with email support in less than 12 hours. We're here for you! :)