Reviews (1,701)

Overall rating
4.6
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies navigation and product customization, especially in jewelry and personalized gifts. They value the high-quality products and the app's seamless integration with Shopify, which eases the addition of products to their stores. The responsive customer service and reliable, prompt fulfillment process are also highlighted, contributing to higher customer satisfaction. Merchants benefit from transparent pricing, a free plan for new users, extensive customization options, and educational resources like training and tutorials that help boost sales. Community support, including live sessions and direct interactions with company owners, is particularly valued for ongoing support and updates.

June 29, 2024

At this moment since you guys are so pushy to MAKE people leave a review before even actually testing, seeing or buying the first product, I have to give 2 stars because I don't know enough about the app to make a solid review, but your trying to force a review, so that's one issue my other issue is that I created a product from your company that said it was in stock however on my page it says out of stock. I've contacted support and have not received an answer so as far as I'm concerned this site/app/company is either a scam or a dud if I have to base my review on what I know about this company so far

True Merch
United States
10 days using the app
ShineOn replied July 3, 2024

Hi there, Thank you for leaving us feedback! By clicking the "X" in the right corner of the review banner, that will take it off your dashboard. As for the OOS message, your inventory counts are kept on the app and not through your Shopify. Our Support chat is very fast (answering your questions in real time 7 days a week) and our ticket response time is less than 1 day so please check your spam for messages from our team. Hope this helps, Wishing you all the success!

May 23, 2024

When I', creating a design and need to change it, the app freezes/spins and I have to exit out completely, losing all of my progress.

Inspiration Treasures
United States
4 months using the app
November 25, 2023

The app itself is great, but really High base cost, and they will not refund you for any reason once you paid for your orders.

HME100
United States
Almost 5 years using the app
November 22, 2023

i cant figure out how to add products to my Shopify store. it should not be so hard to figure out.

GeezDeals
United States
10 months using the app
July 14, 2024

not comments

ِِِAlayjah
United Arab Emirates
About 19 hours using the app
ShineOn replied July 16, 2024

If you have any thoughts or suggestions in the future, we're always here to listen. Wishing you all the success!

February 23, 2024

this app has continuous problems that never seem to get addressed

Romesia
United States
About 1 year using the app
February 20, 2024

A bit complicated

GiftswithaPoem
Luxembourg
4 months using the app
Edited February 5, 2024

New to Shine On.10/1/23 . I am having a hard time connecting you your page to set up design cards. Requesting help. Updating note to Shine-On 2/5/24 Still having issues bring product over to my store. One in particular the Acrylic Plaques can get them to port over to my website/store. Requesting heplp to no avail.

Perfect Gifts Inc.
United States
12 months using the app
August 31, 2023

I csn not get the verification to work

Life Is Good Store
United States
7 months using the app
March 14, 2023

I was amazed by the videos of sellers making huge profits with Shineon and i followed their channel and I can say that they're doing a great job honestly and they have a great sellers community, but when I installed their app and started designing and publishing products one month ago there was a real annoying huge issue about the "currency" setting in their app while it is set to USD by default in my Shineon account but when processing new product the price is always shown in my local currency which was confusing a lot beside that they said in their guide that the app automatically catch the shopify store currency and convert the prices by auto but that never happened which always causes to show wrong and non converted prices on my store, I did everything deleting uninstalling reinstalling publishing and again the issue still persists, contacted their live support chat by the way the support was kindly great and rapid and they said they're working to solve the issue and for a whole month after awaiting and contacting them several times nothing has been solved and the currency issue still persists, for anyone is not from USA or Europe be careful you should test everything before launching your store, for now im still waiting and i will uptade my review when they reply with updates.

Hancrafty
United Kingdom
3 months using the app