ShineOn: Print On Demand , 1,333 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this platform for its wide range of customizable, high-quality products and unique features like customizable message cards. They value its seamless Shopify integration, efficient product importing, and high profit margins. Excellent customer service, including live chat, and a commitment to quality are also praised. Fast shipping from the US and EU, regular updates, new product additions, and a wealth of resources and training materials are other highlights.
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Shine On itself has many many problems. There is no customer service number to call if you have an issue, the chat person acts like they can't make any kind of decision about anything. If something does go wrong all you can do is hope the chat person actually does their job and corrects the issue. You're left hanging hoping the issue will be fixed. You have to chat and check behind them repeatedly to make sure your issue is fixed. Overall not a good company to do business with especially if you have an online store.
Thank you for sharing your feedback with us! This is not the experience we want for our Merchants. We reviewed the support tickets you submitted, and we are glad to see that you left positive reviews with our live support chat. We also noticed that the tickets were related to order status inquiries, and we didn't find any negative feedback from those interactions.
We would like to apologize for any confusion or frustration you may have experienced, and we would like to assure you that we value your feedback and take it seriously. We're committed to providing the best possible service to all of our Merchants, and we would like to work with you to address any remaining concerns you may have. If you're willing to give us another chance, we'd love to offer you VIP Support for your account. We appreciate you and look forward to the opportunity to serve you again!
!!!!Dont download the app or do any business with this company!! I wanted to make a specific design with them and after two confirmations through chat, with a VERY clear picture of what I wanted, I bought a shopify subscription to use the app and put in my design. Suprise! This was not possible at all and therefore I contacted them AGAIN and then they informed me the design was not possible. Biggest scam ever and the most ugly designs I have ever seen. I would never even have a account with them if I wasnt sure I could make my own design.
- We do not accept artwork through chat or publish products on our sellers behalf.
- Shopify is not our product, we're sorry you're not satisfied with their experience. We believe Shopify provides a fantastic product, many others would agree, and we have found through all the sales channels we support, Shopify has the best outcomes and would be our first recommendation.
- We print and personalize very small items, based on sizes and constraints, not all designs work, and we find successful designs are ones that meet suggested parameters in which we do our best to document for your success.
- After careful review, we do not see any published products in our system under your store name. Therefore we are uncertain what may be done to further support you. Please contact support@shineon.com and we'll do our best. Please let us know what store, design and product page is unsatisfactory to your standards and we'll be more than obliged to help.We also now have the Duplo online, and we no longer do perforated message cards.
This is not the experience we want for our Merchants, Our Live Chat response time is less than a minute and available to you M-F from 6am-6pm EST, with email support in less than 12 hours. We're here for you! Hopefully this helps and we'd love a revised review if you have the time!