Reviews (264)

Overall rating
4.5
Counts per rating level
  • 78% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and user-friendly interface, enhancing e-commerce efficiency. They praise the effective onboarding and responsive customer support that quickly resolves issues. Features like quick order processing, global shipping, and transparent pricing are highlighted, along with inventory sync and customizable rules that improve workflow. Merchants report positive business growth impacts from using the service.

Edited June 2, 2021

We have been using Shipbob for over 2 years and they seem to really want to compete in this space because I do see improvements into their system all the time. It's a very competitive space they are fully in and they are here to play which our business is grateful for!

SLIPLO
United States
Almost 2 years using the app
March 6, 2021

Technology-wise Shipbob is top notch. The software and integration does exactly what its designed to do and their analytics give you a different view of your customer base demographically.

Chilau Seafood & Pepper Sauce
United States
Almost 2 years using the app
December 20, 2022

We've got shipbob set up in 3 locations in the US, 1 in Canada, 1 in the EU, and 1 in the UK. It certainly reduces the amount of effort of managing multiple warehouse providers!

Antlion Audio
United States
Almost 2 years using the app
ShipBob replied December 21, 2022

This is what we love to hear! Easy button for international expansion :) Thanks for choosing us as your partner in growth.

Kevin
VP - Partnerships

March 13, 2021

ShipBob is the best for 3rd party direct to consumer fulfillment. I've used them since our business's inception last year and they've always been eager to help us succeed. Their app is intuitive and user friendly and they've got all the options you'll ever need. They're growing fast too! Soon to have multiple centers in Europe!

Hustle Drops
Canada
Almost 2 years using the app
February 4, 2022

We have been using ShipBob for over 3 years now as our 3PL. The integration to Shopify is super user friendly and their customer service/support is very helpful. Highly Recommended.

Holigos®
United States
Almost 2 years using the app
Edited January 19, 2023

Fantastic onboarding and customer support. Lacey was absolutely amazing to work with and greatly helped us navigate the transition as we had some complex logistics issues internally. By far the most fair pricing I found after getting quotes from all the other top 3PL companies.

UVe Beauty
United States
Over 1 year using the app
December 20, 2022

Shipbob has been great to work with. Easy integration and thorough training and set up. They have helped us worth though any issues we had and have extremely responsive support.

TakeShots
United States
Over 1 year using the app
June 1, 2021

It works perfectly and help us to concentrate on sales and marketing
I highly recommend Shipbob for your fulfillment partner. Thanks Shipbob!

COSRX Official
South Korea
Over 1 year using the app
September 20, 2023

Installation was a breeze, order ingestion lightning-fast, and tracking updates impressively swift. Their value-add features, including inventory sync and customizable rules, have significantly streamlined our workflow. However, what truly sets ShipBob apart is their exceptional technical support team, with a special shoutout to Ankit Srivastava and Chetan Mehrotra. These dedicated individuals have gone above and beyond, consistently providing us with invaluable assistance and support. They've been there for us every step of the way, even scheduling daily Zoom meetings to ensure everything runs seamlessly.

BRANWYN | Performance Innerwear
United States
Over 1 year using the app
March 9, 2021

We have been using ShipBob for more than 1 year now and we are absolutely happy with their services. The dashboard is easy to use, everything automated so you can do other work while they are taking care of our order's fulfillment, and moreover, their support is just amazing! They are very responsive and resolve the problems as soon as you request.
Their pricing is decent and it is so easy to use. I am not a tech person at all, and if I can use it, everyone can use it :) I highly recommend ShipBob!

SIMFORT ONLINE STORE
United States
Over 1 year using the app