ShipBob Fulfillment , 229 reviews

Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with Shopify, fast order ingestion, real-time syncing, and efficient tracking upload. They value features like inventory sync, rule creation, and order processing delay. The app's ability to facilitate international shipping through multiple warehouses has led to cost savings and reduced shipping times. Merchants also commend the inventory analytics and visibility, which aids in supply forecasting. The app's customer service and dedicated account managers are praised for their prompt responses and assistance. Merchants report improved fulfillment accuracy and appreciate the handling of complex logistics.

December 20, 2022

There are definitely pros and cons to shipbob. The shopify app works fine and they do have a lot of features, adding new tech features like EDI capability and integrations with SPSCommerce. However, on the b2b side, we have experienced issues. D2C works pretty seamlessly and connects to shopify with few issues.

Fera Pet Organics
United States
Over 2 years using the app
ShipBob replied December 20, 2022

Fera Pet team -

Thanks for your feedback! I would love to unpack this with you and give an opportunity to make it right on the B2B side. We aim to be world class - although I know the B2B side is a bit newer and we had been in "beta" for a while. Perhaps some of these were growing pains.

either way, feel free to reach out to partnerships@shipbob.com to discuss.

Kevin

Edited December 15, 2022

App works fine, but the customer service and pricing is TERRIBLE.

We would CONSTANTLY be charged many times more because Shipbob insisted on sending our products in boxes that were much larger than our products. We're talking about nearly a $100 difference because they didn't want to use a smaller box to ship (which they have).

We are a small business, so seeing a shipping cost of $140 for something that should cost $30-$40 is terrible. Moreover, having to go back and forth with customer service to fix this issue causes delays and makes our customers extremely unhappy. This is not the first time and after customer service was contacted, they would apologize, issue a partial refund, and repeat the mistake. If any higher-ups see this, I will be happy to provide proof of correspondence so things can be changed.

Be very, very careful if you are thinking of using Shipbob services.

UPDATE:

I was contacted by Shipbob's VP or Partnerships and Director of Onboarding services soon after posting this review. They were sincere with their apology about my experience so far and it showed that they took this matter seriously. It doesn't make up for everything that transpired, but I will add two stars for trying to make things right and bringing immediate attention to my case.

V.I.T.L. Backpacks
United States
8 months using the app
ShipBob replied December 9, 2022

Hey VITL Backpacks team -- I want to jump in on this and see if we can fix this issue. Looking at this review, this is so far from the normal experience our merchants have (in fact most of them say we save them money on packaging due to our algorithms that optimize packaging size). I suspect there is something wonky going on with Dimensional Weight perhaps. Either way - need to figure this out. Please email me at partnerships@shipbob.com as I cannot find record of your support tickets if you placed them. Apologies for all this and I know we can get it sorted.
- Kevin, VP of Partnerships