Reviews (293)

Overall rating
4.6
Counts per rating level
  • 79% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient order processing and seamless Shopify integration, enhancing e-commerce operations. It's noted for reliable fulfillment, quick processing, and accurate order fulfillment. The onboarding is straightforward, and the interface is user-friendly with features like inventory sync. The customer service team is responsive and effective in issue resolution, making it ideal for handling large volumes of orders and improving fulfillment reliability.

January 27, 2025

Don’t use ShipBob if you want to sell in the UK.

They have blocked my orders for two months now, due to re review of duty paid (which we have shared documentation for).

We missed out on Black Friday and Christmas sales and it’s destroying our small company.

I respect the need for compliance, but it’s been two months since we sent documentation and ShipBob has stopped responding. Unacceptable.

RedKettle
Denmark
Almost 3 years using the app
February 7, 2025

I’ve been using ShipBob for over a year now, and honestly, I’ve had nothing but problems. I don’t like writing negative reviews, but I feel like this one is necessary.

The biggest issue for me has been their support team. I’d open a ticket about an issue, they’d tell me it’s fixed, and then the same thing would happen again a few days later. For example, my TikTok Shop orders weren’t syncing ...

ALLO TOTES
Canada
4 months using the app
December 15, 2024

Do NOT work with this company! If you value your business, find a different 3PL! This company completely destroyed our business. Trust the negative reviews that you’re seeing!!

Jolicoeur Skincare
United States
Almost 6 years using the app
August 23, 2024

Don't often write reviews but feel an obligation to warn other business owners. Shipbob were very good during the sales process but as soon as we started operating they were useless. We are a UK based business and intended to use shipbob to fulfil EU orders (post brexit).

However, despite following shipbob's UK to EU stock transfer process, our shipments were always fraught with crossborder ...

Victrix Limited
United Kingdom
Over 1 year using the app
August 22, 2024

They overcharged me on 6 packages from USA, to USA, all of them weighed less then 5lbs and dimensions small, they overcharged by 550$!!!!!! If my store would have been live and i had 100 orders that they they would have ACH charged me probably over 10k without me being able to do anything about it.

And thats not the worst of it, that was for 2 days guaranteed shipbob express delivery, arrived 8- ...

Scantifix
United States
5 months using the app
March 21, 2024

Not to happy with their most recent interface change over as it's very confusing to understand and keep your inventory organized. They should have though this through and tested it a bit more before implementing.

Good Morning Snore Solution
Canada
Almost 3 years using the app
February 27, 2024

It takes a lot for us to write a negative review but Shipbob has more than earned one. We used them to handle overseas fulfillment (Australia). However, they were frequently taking up to a week to process and ship orders, despite initial assurances that orders would be shipped within 24 hours--same day if placed before 11AM local time. Then, after they finally got around to shipping the orders, ...

Space & Meteorite Co
United States
11 months using the app
March 27, 2024

IM SO MAD WHY YOU GUYS NAKE THIS SHIPBOB SO COMPLICATED IM HAVING ISSUES WITH THE WARE HOUSE IM TRYING TO SET THIS UP AND IM HAVING A MAJOR ISSUES WHATS GOING ON I NEED HELP

Which ShipBob warehouse are you shipping to?
Step 1 of 6

AND THEN IT GIVES ME NO OPTIONS TO SELECT ANY WAREHOUSE
Sending To
Please select an option...

ROBS BRANDIIING
United States
About 2 months using the app
September 14, 2022

I worked with several fulfilment centers in my career and never had a worse experience than with ShipBob. Our company kept receiving complaints from DTC customers that were receiving products heavily stained, dented and damaged, covered in black dust that looked like soot. We placed a number of trial orders and had the same issue every single time, products arriving in horrible conditions. After ...

Mullein and Sparrow
United States
Almost 5 years using the app
November 21, 2022

RUN! RUN AS FAST AS YOU CAN! I really do feel bad for you if you have already signed a contract with shipbob, this is the worst fulfillment center you will ever find. Hopefully you can find a way out before it's too late. I will say the company was not always this bad. 2 years ago Shipbob was smaller and they actually did a ton to care for their customers and they took pride in doing good work. ...

Terra-Core Fitness
United States
Over 3 years using the app
ShipBob replied November 28, 2022

Hi Terra-Core team -- Thank you for the feedback, and I'm sorry this has been a frustrating experience. I did some investigation and found that the main reason for the extra ...