ShipBob Fulfillment

Don’t use ShipBob if you want to sell in the UK.

They have blocked my orders for two months now, due to re review of duty paid (which we have shared documentation for).

We missed out on Black Friday and Christmas sales and it’s destroying our small company.

I respect the need for compliance, but it’s been two months since we sent documentation and ShipBob has stopped responding. Unacceptable.

Do NOT work with this company! If you value your business, find a different 3PL! This company completely destroyed our business. Trust the negative reviews that you’re seeing!!

I’ve been using ShipBob for over a year now, and honestly, I’ve had nothing but problems. I don’t like writing negative reviews, but I feel like this one is necessary.

The biggest issue for me has been their support team. I’d open a ticket about an issue, they’d tell me it’s fixed, and then the same thing would happen again a few days later. For example, my TikTok Shop orders weren’t syncing properly, and there were constant SKU problems. This went on for over a month before it was finally resolved. Then, once that got sorted, shipping updates stopped syncing to TikTok, so I had to manually update them myself. It’s just one thing after another.

On top of that, I was told shipping costs would be between $7–$9, but I’ve been charged way more than that multiple times. And today, I had a customer receive the wrong color product entirely! It’s always these little things that add up, and I’m beyond frustrated.

After I finish this bulk order, I’m switching to another shipping company. ShipBob charges way too much for the level of service they provide. I really hope they can figure things out for other customers, but I’m done.

I also forgot to mention i always get duty fees in the mail and packages always get lost when i ship them to my models.

Don't often write reviews but feel an obligation to warn other business owners. Shipbob were very good during the sales process but as soon as we started operating they were useless. We are a UK based business and intended to use shipbob to fulfil EU orders (post brexit).

However, despite following shipbob's UK to EU stock transfer process, our shipments were always fraught with crossborder issues. Our stock transfers were always at least 4 weeks late due to incompetency on shipbobs end. It seemed like shipbob had never onboarded a new customer before, crucial information which cost us thousands of pounds was missed and all the problem solving had to be done from our end due to shipbob often not responding to us or couriers.

We used the service for three months and do not recommend for UK businesses looking to oursource their international fulfilment

They overcharged me on 6 packages from USA, to USA, all of them weighed less then 5lbs and dimensions small, they overcharged by 550$!!!!!! If my store would have been live and i had 100 orders that they they would have ACH charged me probably over 10k without me being able to do anything about it.

And thats not the worst of it, that was for 2 days guaranteed shipbob express delivery, arrived 8-10 days later.

This was resolved 14 days later, and money credited to my shipbob account.

Not only that but they claim the reason for it was that the dimensions of my products were wrong, well i have an email sent from me 2 weeks before telling them to fix the dimensions of some smaller products, and they said thanks we will fix it, confimed it, but apparently never did.

Why is that ? Because 99% of theire customer service is sitting in a call center in INDIA, and they cant help with jack, they just forward internally, and then you will get another message from a USA based agent that takes theire sweet time because they probably manage like a gazillion accounts.

Not only that i have no gone over to a different 3PL, moved everything delayed my launch lost thousands of dollars due to ShipBob and they have the audacity to charge me a PICK FEE of 1100+$ for shipping out my little invetory i had in there that they charged 360$ for shipping btw and they charged me PICK fee for individual SKUs when i allready had my SKUs boxed up and separated all they needed to do was slap on labels.

I was in here reading reviews before i chose shipbob and i was convinced they were good, so im hoping this post can act as a warning for others like me. I chose to go with Fulfyld instead. DYOR.

I worked with several fulfilment centers in my career and never had a worse experience than with ShipBob. Our company kept receiving complaints from DTC customers that were receiving products heavily stained, dented and damaged, covered in black dust that looked like soot. We placed a number of trial orders and had the same issue every single time, products arriving in horrible conditions. After asking ShipBob multiple times for an explanation, product audit and resolution, we waited months and finally received appalling pictures that showed our expensive products "stored" in haphazard mounds on top of each other in filthy boxes on the floor. It was evident from the pictures that many units were stained, dented, broken, leaked. We requested a report of damaged vs salable units and a credit for the damages. After over three months, we still have received no answers on the counts and were told that all of our damages are due to a mysterious "manufacturing defect" and Ship Bob is refusing to cover for any of it. These are thousands upon thousands of dollars of loss plus DTC customers being lost due to the poor experience. Further to this, the customer service is absolutely useless for any matter beyond the simplest things and will just provide pointless "cut and paste" answers that do not resolve your issues. I absolutely DO NOT recommend this company to anyone who values their business and brand equity. I wish I could attach the horrible pictures for everyone to see.

RUN! RUN AS FAST AS YOU CAN! I really do feel bad for you if you have already signed a contract with shipbob, this is the worst fulfillment center you will ever find. Hopefully you can find a way out before it's too late. I will say the company was not always this bad. 2 years ago Shipbob was smaller and they actually did a ton to care for their customers and they took pride in doing good work. Come to present day and they have been sitting on a container of our product for 6 days now and still haven't even stored it let alone shipped. We are literally begging for an update and all they do is send us links to their SLA. We get it, however, our agent promised us this was priority and turns out that was NOT the case. I guess this is what happens when you put profits over customer experience. Plus, its not just us look at all of the most recent reviews. To make matter worse their shipping rates are extremely expensive and they constantly lose product. NO JOKE, this year they lost an entire skew of ours and we had to tell our most important customer than none of his 17 clubs would get the product. He was blown away that a center could be so careless and he laughed at us when we said we used shipbob. He called them the " NIGHTMARE OF FULFILLMENT CENTERS" lol In closing I am writing this to all of the entrepreneurs out there considering shipbob as a partner. You have worked your butt off to get where you are, poured your heart into your brand, don't make the mistake of going with a company that will destroy your brand image. Go find a partner that will help your hard work pay off.

If you want to grow your business, avoid Shipbob!
Support: Their support is incredibly inefficient, every single issue takes days (or weeks) to resolve.

Pricing: They make promises to review your pricing if you exceed a specific monthly spending limit and once that limit is exceeded, they say they cannot lower your costs. Their prices have been constantly increasing for several months, adding costs for no reason.

Storage: Despite very low stocks stored at Shiphbob, they charged me 12 pallets (I don't know if it was intended to charge more to customers or if it's just poorly optimized in the warehouse).

Shipbob seems to be growing too fast and no longer caring about its customers (despite more than $160,000 in annual bills) with very poorly managed support and constantly increasing costs so if you want to grow your business, I do not recommend Shipbob at all.

Not to happy with their most recent interface change over as it's very confusing to understand and keep your inventory organized. They should have though this through and tested it a bit more before implementing.

After several years we are ending our relationship with Shipbob. They have overcharged us multiple times to the tune of thousands of dollars. Most recently, we submitted a work order to remove our few remaining items so we could close out our account. After paying for that work order, they "found" two cases of our most popular product of which we'd been sold out of for months. We relisted the item on our website and sold all but two units just in case there were any lost/damaged orders. We then submitted a disposal request for the warehouse to dispose of the two remaining 3.4 fl oz tubes of moisturizer so we could close our account. This should only cost a few dollars. Instead, Shipbob charged us $500 to dispose of two skincare products that fit in the palm of your hand. We raised the issue with Shipbob and weeks later we are still awaiting the refund...