ShipBob Fulfillment

ShipBob is thorough with communication and great at assisting you in the setup process. It is easy to get set up and begin shipping! The merchant success specialists I have worked with have been great at answering questions and finding resolutions. There are some aspects we are not fond of, the costs of WROs and the precision required when sending supplies (we order from supply stores and have it sent directly there, so affixing labels is not always possible); they do not seem to work well with USPS (we have had 1 or 2 days in the last year where all of our orders from a specific day were labeled but never moved or it took a week or more for them to). All in all positive experience, I do recommend inquiring about fulfillment times if you are guaranteeing same-day shipping, etc.

Great integration overall! I needed some assistance from support with both ShipBob and Shopify in order to get everything working, but I was also a bit of an edge use case in my needs. Once set up, it's been a breeze to use overall.

Overall ShipBob has been a good experience. My merchant success specialist has been a really big help. I do wish the app/website was more mobile friendly. It's very hard to navigate and many of the features are next to impossible to do when not on a computer. I work 90% from my phone so it's a struggle. The shopify integration is pretty solid. I do notice quite a bit of delay sometimes with tracking crossing over from shipbob to shopify. Sometimes it never crosses over at all so I have to add it manually but it's pretty rare. No problems with order syncing, it's fast and accurate. Overall I would recommend!

Software has powerful analytics
Almost 100% order fulfillment rate
Ritesh has been a helpful account manager

Areas for improvement are investigating patterns in unsuccessfully delivered orders and improving processes to prevent the same error from happening for future orders.

Shipbob has been able to offer great solutions to our needs from a 3PL. We were nervous about the change but now we don't look back!

Installation of the App was extremely easy and we had someone help us onboard who was there whenever we needed, so it made the process far from intimidating. When it comes to speed and reliability of order ingestion, the process is fairly straight forward and easy. If you have inventory ready, the process is seamless. I would say the only hiccup is with Amazon FBA orders but Shipbob is always willing to help. Overall when it comes to tracking upload speed, communication of order progress, and speed ShipBob has been a great partner. As with any 3PL there will always be some issues, it's the nature of the business, but it's good to know that we can rely on ShipBob's technical support team to get things figured out.

Highly recommend ShipBob for B2C orders. They make the process much easier, transparent, and with analytics! Their team is also passionate about making sure you get all the support you need via email, phone, and scheduled meetings. They're quickly expanding internationally too, so there's a lot of opportunity to grow with them. They're still building up their B2B services. If your products are not fragile or heavy and can be shipped on pallets for B2B with their shipping services, I still recommend them. Unfortunately for us, our products are fragile, heavy, and parcel only, and the B2B services wasn't a good match. We tried their service where we make our own labels for B2B orders too but it didn't work out. They're extremely good at making shipping labels for you though! Truly an automated system if you let them take over fulfilment for you.

The app works smoothly. We've had some challenges working with their customer support but they are committed to making improvements. Overall good experience with Shipbob.

We have worked with various 3PLs but have had the best experience with Shipbob. We love working with our account manager Samantha Diapolo, we always receive excellent communication especially during an emergency situation.
I give this 4 stars because we are still working through some tech issues but will be happy to update once this is all resolved.

I am still new to the new ShipBob fulfillment experience, I am told things will pick up once I am more acclimated. So we are optimistic that is true

I love how simple the back-end reporting is. You can also watch your orders being picked, packed, and processed in real time. They are great at turning around orders in 1 day!