Reviews (285)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

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Merchants highly value this app for its seamless Shopify integration, enhancing order management and inventory control. They praise its efficient, accurate fulfillment services, essential for scaling operations. The onboarding process is straightforward, supported by knowledgeable staff, and the intuitive interface simplifies fulfillment management. Responsive customer support is also highlighted for efficiently resolving technical issues, ensuring minimal business disruption.

May 29, 2025

Great service - Suproteek was friendly and helpful to work with.

FOOD FIGHT BROOKLYN LLC.
United States
5 months using the app
February 7, 2025

Incredible support and coaching, long before we paid a penny. Intelligent handholding at every step of the way, great value and peace of mind, and integration with Shopify that just works.

JUST EVIL ENOUGH
Canada
8 months using the app
March 17, 2025

Manas was extremely helpful. He should really get a promotion or a raise! It was one of the best support experience I had in a long time.

GOODVIBESUMMER
South Korea
3 months using the app
February 7, 2025

I’ve been using ShipBob for over a year now, and honestly, I’ve had nothing but problems. I don’t like writing negative reviews, but I feel like this one is necessary.

The biggest issue for me has been their support team. I’d open a ticket about an issue, they’d tell me it’s fixed, and then the same thing would happen again a few days later. For example, my TikTok Shop orders weren’t syncing properly, and there were constant SKU problems. This went on for over a month before it was finally resolved. Then, once that got sorted, shipping updates stopped syncing to TikTok, so I had to manually update them myself. It’s just one thing after another.

On top of that, I was told shipping costs would be between $7–$9, but I’ve been charged way more than that multiple times. And today, I had a customer receive the wrong color product entirely! It’s always these little things that add up, and I’m beyond frustrated.

After I finish this bulk order, I’m switching to another shipping company. ShipBob charges way too much for the level of service they provide. I really hope they can figure things out for other customers, but I’m done.

I also forgot to mention i always get duty fees in the mail and packages always get lost when i ship them to my models.

ALLO TOTES
Canada
4 months using the app
March 26, 2025

Animesh did an excellent job onboarding my company BUNNYBLAST Pre-workout to shipbob with my website. Thank you for your quality work Animesh, it made the launch of BUNNYBLAST easy and quick. I'm thankful to have had you help me! Best, Farah Sheikh

BunnyBlast Preworkout
United States
19 days using the app
March 27, 2025

Service was great. Manas Kakkar was exceptional! Will definitely recommend Shipbob to other business owners!

hōliss
United States
2 months using the app
February 24, 2025

I truly appreciate how effortlessly ShipBob handles the entire process. Collaborating with Manas Kakkar was an absolute delight—his expertise and guidance gave me complete confidence that our orders were in excellent hands. Thank you for your exceptional service!

CharismoUSA
United States
7 days using the app
January 27, 2025

Don’t use ShipBob if you want to sell in the UK.

They have blocked my orders for two months now, due to re review of duty paid (which we have shared documentation for).

We missed out on Black Friday and Christmas sales and it’s destroying our small company.

I respect the need for compliance, but it’s been two months since we sent documentation and ShipBob has stopped responding. Unacceptable.

RedKettle
Denmark
Almost 3 years using the app
January 10, 2025

The shipping app connects seamlessly and the platform is very easy to setup and track all my orders - would definitely recommend to businesses starting out since they have a very low monthly minimum order quantity

Phase 1
United States
About 1 month using the app
February 24, 2025

Great experience with Shipbob and Shopify! It helped meet my fulfillment needs and getting my product to market at a relatively affordable price.

My Store
United States
About 1 month using the app