ShipHero Fulfillment , 171 reviews

Hi guys i just want you to know that shiphero offers a real solution in fulfillment. They make all clear since the begining and they support you if you have any question. I want to thank to Andrea and Russel of shiphero they have been so pleasent and dedicated to the work.
I really recommend ShipHero their app is so nice and ux friendly, all processes are very clear and support is very helpfull.

We've worked with ShipHero for over 2 years and had a great experience for the first 1-1.5 years. Over the past 6 months things have gone downhill FAST. Reading the other recent reviews, it's clear we are not the only ones having these issues. Impossible to reach support (no more chat feature or phone number), orders taking weeks to ship out, losing our inventory (currently almost 1,000 units of our inventory is unaccounted for and they have no idea where it is, it has been over a month since this issue started and still no resolution), using bizarre unknown shipping carriers, our "account manager" never responds to emails, and so much more. We're a small company and they've forced us to split our inventory into 4 different locations due to "load balancing" which is causing tons of split shipments and delays, it doesn't make any sense for a company of our size to be split into this many warehouses. Also potential damage/loss due to our inventory being in transit much more than necessary. Most recently we needed a special project performed, their special project coordinator confirmed they could do it in early November and said they started working on it, then over 6 weeks later told us they can't do it and are refusing to do it. We offered to hire someone to go in and do it, but they said the only option is to ship it out to a third party, then ship it back. Which is not realistic as there is no third party who can do this besides another fulfillment company. This is something we need done in order to continue doing business, so we're now being forced to look at other fulfillment options (so far we've found 5 that are all willing to do the project for us). Shiphero does not care and clearly does not value us as a long term client whatsoever. It's just super unfortunate since everything was so smooth for that first year and now it's destroying our business. We're getting countless customer complaints daily due to the shipping delays and split shipments, and it's been extremely damaging to our business. Stay FAR AWAY if you are a small business looking for a reliable fulfillment partner.

You'll love it - The system they have and the integration with Shopify are phenomenal. What I like about them is a simplicity and a straight to the point support. If you are a busy person in need of 3PL, you are at the right place.

We are using this App since 2020. And we overpaid almost $500+ USD for their hidden fake invoice. BE AWARE!! You will have no option to remove your card from their dashboard. You will have your regular invoice. But they will charge your card hiddenly without any reason. Their customer support will ask you to pay the same invoice 2-3 times. You will have no records. Even after 1 year when we shout very much, they add a paid status on the invoice. Because there was no status before. So just think how horrible it was, You paid an invoice and no status BOOM! they charge again. Each time you have to fight 2-3 days by email with your bank transaction proof, But if you did not notice or check then you will be charged hiddenly. We stop getting their service from January 2022, But why we are writing a review today? OH yes! Because still, we have no service! No product with them but we got charged $20.74 on 19th May 2023. Seems funny? No this is normal when you are on ShipHero. And you will not able to remove your card as well. Only you can change a card. Shopify itself starts a good service for inventory fulfillment with 90 days of free storage. We switch to that now. Seems like we have now come to haven from the hell of ShipHero! (Well, still we get the bills from the hell)

Been pretty happy using them, mostly because of great support staff. Excellent if you're just getting started, and the only 3PL app that is on the app store and not a private app.

This was my original review when we started with ShipHero: This app is actually just an integration with an AMAZING order fulfillment company. We did a lot of research looking for a 3rd party shipping partner and landed on ShipHero. We couldn't be any happier. Their shipping management software is incredible, their pricing is super affordable and their support team is out of this world. Definitely give them a try. Here is my updated review after we decided to leave and do our own fulfillment: As you will see in many recent reviews, mid 2022 something happened and things really started to go wrong at ShipHero. They started losing products, it would take weeks before they would receive a shipment of products from our vendors and make them available for fulfillment. Orders would not ship for days after being labeled as ready in their app. The support is absolutely pitiful and in many cases there is simply no resolution. I highly recommend to stay way from this option if you can do your own fulfillment (Shopify makes this so easy) or look for a different 3rd party option.

ShipHero is easy to use and affordable. They don't charge anything for services unless your products stay in their warehouse for over a month. The shipping fees saved me $2 per product and I don't have to go to the post office 3x a day anymore. They were friendly and easy to work with.

Save Millions . Do read it completely . Did you get fooled by plenty of 5* reviews here? I was , as well and it turned out to be the biggest mistake of my ecommerce life .90% of the people writing these reviews aren't with shiphero anymore Background:They will force(persuade) you to write a review immediately after signing up - the process of which is smoothless .You'll install their app on your shopify store , shiphero's onboarding team will give u demos & things would look rosy . Infact if you were dropshipping previously , this'd look like a dream . Lower charges, faster shipping and so on . But the real story starts here . 1. They will charge you incorrectly for every order you send out . It would be few dollars here & there and it's easy to miss . But one day i noticed twice the shipping fees charged by them. I checked the invoices . Turns out that they charged me $700 extra for the whole month after calculating the weights incorrectly ( Deliberate?) After big fights and multiple emails , they agreed to give credit 2. 20% of my orders were broken due to mishandling which i am not sure was done by Shiphero or their courier providers. Result was me shipping the items again to customers or refunding them the money . They said that items were insured but i never received any refunds and the standard answer was ' Insurance company needs more proofs) 3. The shipping time for them during the Holiday season ( Oct , Nov, Dec & Jan) is 15-20 Days not 5 . They'll never ship your orders even after a week citing BFCM, Holidays,workload etc etc 4. Even if they ship the order with a tracking number , chances are that order will take another week to get ready for shipping. They'll just create the labels and send you the tracking number . Result is chargebacks & account bans as you may offer a 7 day shipping while it really is 20-25 days 5. Once you send them shipments from your suppliers, they have 3 stages - Arrival, receive & available . My shipment arrived 7 days back & it has yet to be received. Then it'd take them many days to make it available 6. They lost my part shipment which arrived on Nov 24 & after pleading for 15 days and writing multiple emails , they found it on Dec 6 lying somewhere in their warehouse . I was lucky . you may be not I can guarantee you that your actual costing with them will not be $5.9 but $25.9 after calculating everything . Please don't be penny wise & pound foolish . Take a sane judgement and move out to better players who may charge a dollar more/shipment but shall give you far better service.Shiphero is actually not able to handle the new customers it has been getting and the whole system has broken apart If you still want to use them , please do but never never never ever from Oct- Jan period . Your ecommerce life will be over before it begins 

Until they get things fixed, avoid unless you want your business to be crippled. ShipHero used to be amazing, but as of the past two months, are extremely understaffed and not delivering on their service level agreement. Their support has been lacking tremendously lately, taking anywhere from 4 days - nearly 2 weeks to respond to inquiries. I have run out of stock because their receiving timelines are now 10+ days. If a customer has an order issue and I need to reach out to support for assistance, I now have to tell the customer I will investigate and get back to them in around a week with an update. I have orders which are not meeting the SLA deadline, and shipping out weeks delayed. I have boxes of 100 units which are missing, and after a month of investigating, still no updates on the status. This is just a fraction of the issues I am currently having. Belen has been wonderful in the past and has offered to look into these inquiries, however, nothing has changed and it has been nearly two months of poor service. Their lack of service is literally destroying my business.

A year ago, this was a great app and service. At the time, would've recommended it to anyone. Now? RUN FAR, FAR, FAR AWAY. They previously used a great chat support feature and it was great. They got rid of that and moved to a ticketed system, which wasn't too bad, but they became slightly less responsive. Now, you submit a ticket and you'll be lucky to get a response in weeks. They don't have a customer service number to actually talk to someone (how's that possible?). Asked to meet with someone to discuss numerous issues in September. Meeting was cancelled 20 minutes before the scheduled time and it was never rescheduled. Been trying to get products back from them but they won't (refuse to) respond. They won't respond to inquiries on social media. Shopify needs to remove this app ASAP until this company starts responding to its customers. There are many other fulfillment services to look into and definitely do so before going with this app. Suspect the company will reply stating the client support team will be in touch. Don't be fooled, client support is virtually nonexistent and don't expect a reply from the client support team.