ShipHero Fulfillment , 171 reviews
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They double charged me for shipments to the tune of $25K USD over the course of four months, continued to do so for two months when I notified them of their error, and then reimbursed me three months after that. One in 200 packages gets a "no-first-scan" error where the parcel is simply lost outright, and I have no recourse or reimburse for the contents of the order, must pay shipping for a new order to be sent out, my customer gets their order three weeks late, and I only get a partial reimbursement for the shipping cost in most cases, but only if I petition them. One in 250 parcels has a transposed item mistake with another parcel, and I've had it twice in my short tenure that my customer was shipped a product from someone else's store, and I was charged shipping for both shipments, and had to petition to get a reimbursement. Many hundreds of orders had a tacked on oversize charge of $4 because their auto-rule packed everything, even something the size of a pack of cards in a 24" x 24" polybag, and even if the polybag was folded and taped, that counts as an oversized package (one dimension over 20") in their eyes. Now, any PO box addresses will count as a Zone 9 charge (think, Australia), and also they are tacking on $500 a month for simply using their software.
Hi Lizard Doggo Team!
We are deeply sorry for the multitude of issues you've faced, and we genuinely appreciate you bringing these concerns to our attention.
We acknowledge the concerns that have negatively impacted your experience.
To address these concerns and work towards a resolution, we kindly ask you to reach out to our customer support team at fulfillment@shiphero.com. We are eager to understand the specifics of your situation and find a solution that rectifies these problems.
Your feedback highlights areas where we need improvement, and we are actively reviewing our policies and procedures to ensure a better experience for all our clients.
Once again, we apologize for the challenges you've encountered, and thank you for giving us the opportunity to make things right. Your satisfaction remains our top priority.
Emotionally drained dealing with this company. I will keep it simple. Overcharging by MASSIVE amounts (incorrect ship weights, like 2-10x higher), lost and missing inventory, late shipments all the time, lots of lost packages never scanned.
Hi, Power of Kane Team!
We are truly sorry to hear about your frustrating experience with our company. Your feedback is invaluable, and we take your concerns seriously.
Overcharging, incorrect ship weights, lost inventory, late shipments, and unscanned packages are all issues that should never occur, and we understand the toll this has taken on you.
Please reach out to us at fulfillment@shiphero.com so that we can address each of these issues promptly and work towards resolving them.
Your satisfaction is of utmost importance to us, and we are committed to making things right.
Thank you for bringing these issues to our attention.
We look forward to hearing from you!
Charged $1,000 for a 'tech' fee even though we weren't using the service. And not willing to refund it
Hi Bold Shave Team,
We're truly sorry about the billing issue you've experienced – we understand your frustration. We'd like to investigate and ensure fair billing.
Please reach out to us at fulfillment@shiphero.com, and we'll promptly assist you.
At ShipHero, we prioritize transparent billing and take such concerns seriously. Your satisfaction is important, and we're committed to resolving this matter to your contentment.
Great software, great team behind, highly recommend! They manage our inventory, pick and pack and ship at commercial price.
Ship Hero interface is easy to use and their customer support has been super helpful with all the onboarding process and any questions I had. Recommended!
So far so good! They have been very helpful and the platform works great! honestly the best one out there in my opinion.
Great customer service, thank you Bela for helping me out with special orders and quick delivery. Easy to use and recommended.
I am switching over from another fulfillment service. The team has been quick to answer questions and been really helpful during the initial move. The pricing is also easy to understand and their processing times are fast so my customers are getting their items in a timely manner...
ShipHero has saved us multiple times. As Amazon fails to let us put the stock we need there, ShipHero has helped us fulfill orders when others couldn't. Bela on live chat, has also been really helpful on setting things up, so thank you!
I've been using Shopify to help me with expansion into US market and fulfillment. The app works perfect with Shopify and the portal is really clean, simple to use and easy to learn. Getting set up is easy, and the customer support along the way is great! 100% recommend!