ShipHero Inventory & Shipping

ShipHero Inventory & Shipping | Reviews

by ShipHero

Is your warehouse team growing? We'll help them & you succeed.

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    89% of ratings are 5 stars
  • 4 of 5 stars
    2% of ratings are 4 stars
  • 3 of 5 stars
    3% of ratings are 3 stars
  • 2 of 5 stars
    2% of ratings are 2 stars
  • 1 of 5 stars
    4% of ratings are 1 stars

All reviews

31 - 40 of 120 reviews

Wholesale Accessory Market

In early 2018 we replaced Stitch Labs, our previous Inventory Management Software, with ShipHero. Prior to ShipHero, our Customer Service team was spending hours printing orders. We had a team of Order Checkers doing nothing but checking orders that had been pulled by our 1st team of order pullers to ensure the integrity of the order. We also were having to use a second software platform, ShipStation, to handle the actual shipping process.

With ShipHero, we were able to eliminate all of this. Thanks to paperless order picking via barcode scanning, we no longer print and staple orders for hours every day. Since every product gets scanned before it gets added to a bin, we were also able to transition our entire team of order checkers to other positions which immediately made us more productive. And as for the shipping process, we were able to eliminate a second software charge because ShipHero handles the process from start to finish.

Now, only because it’s my second nature to always be looking for something better, in March of 2019 I began participating in demo’s of other inventory management systems. We looked in depth at Veeqo, Tradegecko, BrightPearl, SKUvault, OrderHive, Zoho and Clear Spider. All of these systems had their strengths and weaknesses but due to BIG promises of a more streamlined workflow and better reporting, we left ShipHero and went with SKUvault. Needless to say, after 2 months of ‘Training and Implementation’ and 3 weeks Live operating the software, it was not what we had hoped for. We were spending 2x longer preparing orders because each order had to be assigned to a session. We were spending 2x longer pulling orders due to the additional steps involved. Our ‘Just in Time’ dept was spending 3x longer preparing orders because the workflow was too complicated and time consuming. Granted, SKUvault attempted to help us work through all of this but, in the end, the functionality was inefficient.

The reality of all of this is that none of these systems came close to matching the functionality and efficiency of ShipHero. ShipHero welcomed us back with open arms and got us up in running again in just a couple of days. Yosef and the entire team at ShipHero came together to make it happen. We now have our wholesale and retail sites connected back to ShipHero and plan to add our brick and mortar next.

The nightmare is over (as every team manager in my office/warehouse has told me).

Thank you ShipHero!

Developer reply

July 5, 2019

Extremely happy to work with you and your team Steven! You have a lot of fans over here in the ShipHero team :)

Bowmar Nutrition

30K+ orders per month. We recently changed to ShipHero from another well known shipping software, and it has really done well at minimizing order errors. We ship a little slower since we elect to scan the items on pick, then re-scan when we pack, but that process can be modified. The labels (when doing single item batches) aren't the fastest, but we have the system set to rate-shop every package. We were introduced to an update that's coming and it really sped up this process.

As for support, we have nothing bad to say. They are quick to respond and have worked hard to fix any issues we have seen. There was no down time with orders while we changed software providers. This was my main concern when I saw that there wasn't a direct customer service line, so I set up a meeting to discuss this ahead of time. They explained that customer service issues that are causing a delay in orders going out is always a priority and will be handled quick, while issues that are like-to-haves or lower priority items are handled a little slower (which is understandable). Someone from their implementation team traveled in to help us launch successfully and we are thankful they did. We had a ton of issues and it wasn't ShipHero.. it was how the old software communicated fulfillment statuses to the orders in Shopify.

All-in-all, the software is great. There are a lot of features we would like to see, some of them are already in the works. In our opinion, this system is the best value for 3PL softwares. We were actually $25,000 deep in setup and another $30,000 in equipment, trying to make another 3PL software work for us. Most we looked at were not as user friendly (you needed an advanced degree in coding software to set up), most needed additional software to function how we needed which costs more, and some didn't even have the ability to show an item image for our packers.

Glik's

ShipHero makes the picking process so efficient and the platform is easy to use. Our team caught on very quickly & the app allows us to track where mistakes are being made so we can complete further training with that user. We love being able to track where the orders are in the shipping process. We found that ShipHero's support team was very responsive during onboarding, even helping us customize our invoice and an internal Ship to Store label. We definitely appreciate the level of support they've provided

Envoyer Fine Wines

Although we chose to not integrated ShipHero for the particular store we were trying it on, because it was more advanced and feature-rich than we needed at this time, the platform and it's abilities are outstanding. Even more so, the team and support at ShipHero - especially Matt - was worth the 5-star review itself. Their scheduling and onboarding process was very thorough and detailed. The support we received was very good especially for the asking price. I am sure as this store scales ShipHero will likely be integrated at some point, but for now, it's a bit overkill for us.

Bearbottom Clothing

The only true all in one shipping solution available on the market. Really great to prevent any mistakes in shipping. Perfect to optimize picking and cuts down on shipping time.

Developer reply

March 14, 2019

Robert - your products are awesome (we have a few fans who love your shorts right here on our team) and we're big fans of Bear Bottom (plus it's a fantastic name). Happy to be there to help you grow, looking forward to helping you ship awesome to more customers :)

Tee for the Soul

Shiphero is the only app out there that has the pick and pack functionality we needed in order to scale and exceed customer expectations. Having done my own research, you can't find what Shiphero offers at this price point anywhere. With so many features, it's hard to write about them all in a review. My advice, request a demo, and see for yourself. I definitely recommend this company.

Developer reply

March 8, 2019

It's an honour to get a fantabulous review from such a brilliant longtime customer. Thank you for sharing, looking forward to much more success :)

Stealth Auto

Tried a couple solutions before this and nothing has worked better than ShipHero. It doesn't have as much customization as some other options, but has all of the features you really need. Very easy to learn how to use and train your staff on, and has made our picking and packing process far more accurate. The only thing I wish is that I had started using ShipHero a long time ago.

Developer reply

March 7, 2019

Thank you for the great review! It's been an absolute pleasure to get your team up and running! Let us know if you need anything.

kitsunebjj

We use ShipHero to run our operation. We have several shopify stores and sell on Amazon, eBay and Walmart. We peak at a bit over 1,000 orders a day.
ShipHero is the most sophisticated software for running an ecommerce business. ShipHero syncs inventory automatically and works great. ShipHero allows us to ship quickly and accurately. We use the mobile apps and web app for shipping.
The system is fast, reliable and has a ton of complex functionality.
If you're running an ecommerce business with scale (say over $5million in annual revenue), there is no better solution that ShipHero.

Developer reply

March 8, 2019

"Sophisticated" - so fancy. Thank you for your feedback! Happy to see you're kicking arse KitsuneBJJ. Let us know if you need anything.

Fendrihan

As other reviewers mentioned, if you have a store with a lot of items, multiple warehouses and, in general, if you require a more complex solution than just pack and ship, ShipHero is a great option.
That's not to say they are extremely easy to use or install. All the features they offer results in a certain complexity and a relatively steep learning curve in getting used with the app. Also, dealing with their support requires patience and grit.

Developer reply

March 8, 2019

We aim to solve complex with aplomb. Thank you for your feedback, we're grateful to help you do awesome :) We're working hard to constantly improve, add more features, make more tutorial videos (that aren't boring) as well as grow support. We appreciate you as one of our brilliant customers.

Cheers!

Westside Barbell

We switched over to Shiphero from Shipstation in March of '17 and we couldn't be happier. We switched over initially because we needed our pickers to have the ability to scan products - we had lots of issues with shipping the right item wrong size previously. After the adjustment period when people are learning the software and forcing it to do things it is attempting to stop, everything runs smoothly. It integrates seamlessly with Shopify which has been fantastic, one thing we wished there was Quickbooks integration but we've found a decent piece of software called Softcookies to handle this. The Shiphero staff has been quite professional and expedient when answering questions or fixing any problems we've come across and have made the transition and continued use of Shiphero to be nothing short of wonderful!