Reviews (952)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying shipping operations and providing clear cost calculations to customers. It effectively handles complex shipping needs such as multi-vendor rates and multiple warehouse scenarios, making it ideal for Shopify Plus merchants. The user-friendly interface is reliable for various business models, and the customer support is exceptional, offering personalized help through Zoom and live chat to optimize shipping settings.

September 18, 2023

The support was very helpful and they always answer within seconds. Many thanks to Dhana which sorted out the issue in no time!

T-mex Limited
United Kingdom
About 2 hours using the app
Logbase replied September 19, 2023

We're delighted to hear about your excellent experience with us, and your positive feedback is greatly appreciated. If you require any further assistance or have additional inquiries, please feel free to contact us. We eagerly anticipate the opportunity to serve you once more in the future.

July 23, 2023

Thank you so much Rahul, the app works like breeze for me. It has every option that i wanted to pursue with our International Shipping option.

Fiona
Pakistan
About 2 hours using the app
Logbase replied July 27, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

July 14, 2023

Dhana was very helpful in assisting us with configuring our courier setup.
Looking forward to using the app and all it's features.

Strings Direct GB
United Kingdom
About 2 hours using the app
Logbase replied July 16, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

July 31, 2023

Vielen Dank an Rahul für den tollen Support per Zoom. Wir konnten alles direkt lösen und sind begeistert.

fidelis.dog
Germany
About 1 hour using the app
Logbase replied August 1, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

November 19, 2022

Siva was great at helping us install this app and get us started with shipping rates and combining our products.
Thanks very much!

Clan McDonald Comics
United States
About 1 hour using the app
November 4, 2022

Wow - this is an impressive app and impressive service. I installed the app and needed some help configuring a complex shipping condition, so I sent a message in the live chat and within 5 minutes I was invited to a Zoom call with Siva to run through how to set everything up. You will not find better service anywhere else. Siva was so polite, knowledgable and very happy to help and explain how parts of the app worked. Genuinely, I'm so impressed. Thank you!

Close Design
Australia
About 1 hour using the app
June 8, 2023

I had a great experience with Rahul. He was very helpful in getting us set up, and did it very quickly. Highly recommend this app for any complex shipping requirements!

Retreat Yourself
Australia
About 1 hour using the app
Logbase replied June 8, 2023

Thank you again for taking the time to share your positive experience with us. Feel free to reach us anytime, we are looking forward to serving you in the future!

May 11, 2023

Rahul fue de gran ayuda para activar la aplicación, muchas gracias. Me ayudo para activar correctamente la aplicación, inclusive teniendo trato directo con shopify support.

La Concha
Mexico
About 1 hour using the app
Logbase replied May 12, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

October 7, 2023

I recently had the pleasure of using the shipping rules app, and I must say it's a game-changer for my business. But what truly set this experience apart was the unparalleled service provided by Siva. From the very beginning, Siva was there to guide me through the intricacies of the app, patiently answering every question and addressing all of my concerns. Their expertise is evident, and their dedication to customer satisfaction is commendable. It's rare to find such a perfect blend of an exceptional product and outstanding service. Thanks to Siva, the daunting task of setting up complex shipping rules became a breeze. I wholeheartedly recommend this app to anyone in need of shipping solutions, and I urge you to seek out Siva's assistance for an experience that goes beyond expectations. Kudos to the team and a special shoutout to Siva for making this journey seamless and efficient!

Fashion Rerun Vintage
United Arab Emirates
About 1 hour using the app
Logbase replied October 10, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

September 9, 2022

very good, easy to use and good support via online chat. I'd recommend to anyone who needs this functionality

NaturesFuels
United Kingdom
About 1 hour using the app