Reviews (1,055)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex shipping requirements, reducing cart abandonment with customizable rates for different products and regions. Its AI-based packing algorithm efficiently calculates accurate shipping costs. The user-friendly interface and responsive support team, accessible via chat and email, are also highly praised for their quick problem resolution and setup assistance. This makes it a top choice for merchants with intricate shipping needs.

February 18, 2025

Best shipping app for Shopify. We've tested many and none are as complete and customizable as the ShipX from Logbase. Support is really fast and efficient.

De Moestuinwinkel
Netherlands
Over 3 years using the app
February 10, 2025

I had difficulty combining shipping rates but arranged a zoom call and spoke to Durkush who was extremely helpful. He understood the issues right away and, with my permission, took control of my screen to show me how to resolve the issue. Extremely polite and patient with me, thank you for you assistance and professionalism.

Homebird Furniture
United Kingdom
Over 3 years using the app
February 26, 2025

Barath helped solve our issue

Teraganix Wholesale
United States
Over 1 year using the app
February 20, 2025

Very Good support i have got from Janani.. I successfully completed migration on zipcodes and also set up the Distance by Rates by creating google api..

Giri Trading Agency Private Limited
India
Over 1 year using the app
March 5, 2025

Barath was very helpful and knowledgable.

DeMatteis.it
Italy
10 months using the app
February 12, 2025

Barath was very helpful and assisted in setting up all the rules we needed. Great response time and support.

Cullinan and Sons Ltd
Ireland
11 months using the app
January 21, 2025

Durkesh is really helpful, spent nearly two hours to help me fix the issues

Z-Furnishing
Australia
About 1 year using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

February 18, 2025

The best service and support I have ever experienced on any platform. EVER. Hands-down. Thanks to Siva. Siva was excellent, very knowledgeable, very patient and thorough, and great at communicating. He educated me on the new AI-based packing algorithm and helped me setup some tricky packaging scenarios. The new AI-based packing algorithm is a game-changer - it calculates your customer-facing ...

Akribis Leather
Canada
7 months using the app
January 20, 2025

The service (via chat, zoom) has been excellent on this app. Nithish was very helpful in troubleshooting some setup and metafield details for me!

Feed The Ravens
United States
8 months using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

February 18, 2025

Durkesh is very helpful & managed to solve my issue very promptly. App itself is very customisable & feature rich.

Hakuna Pets AU
Australia
5 months using the app