Reviews (1,052)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex shipping requirements, reducing cart abandonment with customizable rates for different products and regions. Its AI-based packing algorithm efficiently calculates accurate shipping costs. The user-friendly interface and responsive support team, accessible via chat and email, are also highly praised for their quick problem resolution and setup assistance. This makes it a top choice for merchants with intricate shipping needs.

December 12, 2024

Shipeasy is an excellent app for anyone needing more advanced shipping rules than Shopify's basic options. The app offers a wealth of resources, including plenty of YouTube tutorials that make it easy to set up on your own. If you need assistance, their support team is fantastic. They respond to chat promptly and even offer the option to schedule Zoom calls for more in-depth help.

I took advantage of the Zoom call feature and had the pleasure of working with Vignesh, one of their support team members. He was incredibly helpful, patiently answering all my questions and providing practical solutions to the issues I was facing. Thanks to his guidance, I was able to get everything running smoothly.

Overall, Shipeasy is a must-have app for advanced shipping needs, backed by an outstanding support team. Highly recommended!

Deck Deals
United States
About 1 month using the app
Logbase replied December 16, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 12, 2025

Barath was very helpful and assisted in setting up all the rules we needed. Great response time and support.

Cullinan and Sons Ltd
Ireland
11 months using the app
February 14, 2025

Nitish completed the first setup over a call for me, which was really helpful since we have a couple different scenarios. I already worked with the app before, once it is setup correctly it works really good.

2-Cycle GmbH
Germany
4 days using the app
Edited January 21, 2025

Vindu who helped us set up the app was very helpful :) The app works only when you need just a few shipping rates. It does not work if you need customized shipping rates.

Talk To Me In Korean Bookstore
South Korea
15 days using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

December 24, 2024

Great service from Durkesh, will need more time getting familiar with things as there is alot of steps but once up its works well.

Shop Kit Kemp
United Kingdom
22 days using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

December 18, 2024

Amazing customer service! They really take the time to make sure the application is working the way you want it to on your website. Jenifer Joys has been great to work!

Revland Outdoor Living
United States
16 days using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

December 30, 2024

Janani was fabulous and patient setting up my Shipping profiles and scenarios. Great work and i think she should get a pay rise for her app knowledge.

2Magpies
Australia
6 months using the app
Logbase replied December 31, 2024

Thank you so much for your wonderful review! It truly means a lot to us. Please reach us if you have any queries, we will be glad to assist you.

January 31, 2025

⭐️⭐️⭐️⭐️⭐️ Excellent Customer Support & Great App!

We were having issues with our Shopify store's shipping rates, and Logbase’s customer service went above and beyond to help us. Vignesh, in particular, was incredibly patient and took the time to walk us through the setup, ensuring everything was working properly.

Thank you again to Vignesh and the Logbase team for your outstanding support!

Xtreme Custom Containers
United States
13 days using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

November 19, 2024

The app works great, but it can be complicated to use at first. Customer support (Janani) is excellent. She walked me through how to use the app and helped me set up what I needed. Great service. I highly recommend the app!

Zencrafthouse
United States
8 months using the app
Logbase replied December 6, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 22, 2025

Janani was an excellent guide to all things "ShipX - Shipping Rates & Rules". She was very patient with my questions and clear about the functionality of the app and how to configure rates and carriers based on the Vendor. This app will be extremely helpful in showing the customers rates and options at check out which something Shopify should have standard anyway. 5 stars! Highly recommended. Great customer service.

MASSIVE SWERVE
Canada
1 day using the app