Reviews (1,055)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex shipping requirements, reducing cart abandonment with customizable rates for different products and regions. Its AI-based packing algorithm efficiently calculates accurate shipping costs. The user-friendly interface and responsive support team, accessible via chat and email, are also highly praised for their quick problem resolution and setup assistance. This makes it a top choice for merchants with intricate shipping needs.

February 15, 2025

Vignesh was so helpful. He was kind and polite, and made sure all my scenarios were as they should be, and there were a lot. First contact with customer service, and was very pleased. Felt like I choose the right app for my needs.

California Furniture Solutions
United States
About 1 month using the app
January 15, 2025

Vignesh has been very helpful correcting my settings to make the app behave as I intend it to.

Precision Matthews Machinery Co
United States
About 2 months using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

February 5, 2025

Jennifer is the bomb! best help ever!

Palena Fresh
Australia
About 1 month using the app
January 15, 2025

We’re incredibly grateful to Vindu for helping with the setup process. She is extremely patient and guided us step by step, making everything so much easier to understand. The app itself is user-friendly and works seamlessly. Highly recommend both the product and the excellent support team!

High QLO
Hong Kong SAR
About 1 month using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

February 10, 2025

Durkesh is really helpful, thank you! great app

My Store
Australia
25 days using the app
December 30, 2024

Vignesh provided fantastic service. He has been great in helping me set up our complicated shipping rules for our website. I also have to say the app is great. It takes a little time to learn how to set up scenarios and rules, but once you do, it's super easy to use. If you are stuck, just reach out to support.

Tennis Express
United States
2 months using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our ...

Edited February 28, 2025

We had a fairly complex setup that we needed to accommodate, and the Logbase team supported us the whole time, while we did A LOT of trial and error to get things configured the way we wanted.
The app is easy to use (once you understand a few nuances) and the team is phenomenal with help! Vignesh was an amazing help!!!

Sara Sells
United States
26 days using the app
February 18, 2025

Vignesh took a good amount of time to walk me through and set up our shipping rules and explaining the different options we now have to provide our customers. He made sure what we did actually worked and this is a big help due to the vast amount of shipping rules we want to set up.

HHR Performance
United States
21 days using the app
February 28, 2025

Amazing service. fast and reliable and Nithish was also amazingly helpful.

edelkrone
United States
16 days using the app
February 5, 2025

Great app for more complex shipping rules that Shopify can't accommodate. We are using it mainly to set different shipping rates for each supplier and ensuring the customer is only charged one delivery charge where they order multiple items with different shipping rates. The support from Vignesh has been great, very quick to respond on the Live Chat and always manage to resolve any issues quickly ...

Alfresco Chic
United Kingdom
19 days using the app