Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to handle complex shipping needs, especially for products of varying weights and from different vendors. It's praised for calculating shipping costs at the cart level, streamlining checkout, and reducing cart abandonment. The app's intelligent shipping cost adjustment feature and metafields sync are appreciated for improving accuracy and saving time and money. The customer service is commended, with team members being specifically mentioned for their helpfulness. The user-friendly interface and usefulness for businesses using a third-party logistics provider (3PL) are also highlighted.

February 13, 2024

This is really a nice solution for shipping rate, and Vinduja helped me a lot during the whole process :)

YT Bathroom
Australia
2 months using the app
Logbase replied February 18, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited April 19, 2024

Barath, Siva and Raj have shown immense patience helping me set the apps up for my website. Siva has been especially helpful throughout the process. In a world that often lacks quality customer service, these guys are the best!

John's Garden Company
United States
3 months using the app
Logbase replied January 31, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

March 29, 2024

I highly recommend Shipeasy to anyone as this is hands down the most versatile shipping app I have come across! The scenario setup determines the various rule sets available that can be tweaked to meet one's criteria. The History Detail provides a great snapshot of the transaction and matching scenarios. What is even more exceptional is the brilliant tech support behind the app. Vinduja is very patient throughout the Zoom session when explaining the intricacies of the rule sets. Her exceptional knowledge and competency are second to none!

Martian Bazaar
Canada
About 1 month using the app
Logbase replied March 30, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

April 18, 2024

Very happy! Good app and good customer service :)

Prepared Planet
United States
About 1 year using the app
Logbase replied April 19, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited January 25, 2024

The setup is a little complicated. but the SUPPORT TEAM is GREAT. I had trouble with the initial employee who helped me (I forget his name) But the two that followed RAJ and JANANI were amazing. Knew their stuff, and were quick, efficient, and very knowledgeable about their product, settings and system. So far so good. I will update this review if anything changes.

Elie’s Bows
Canada
26 days using the app
Logbase replied January 31, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

Edited March 26, 2024

Janani has been an absolute champion today with fixing my shipping profile and shipping rates. I had been very frustrated trying to fix some issues and got myself into more issues.
With Janani's help today I am the happiest ever as all my shipping rates and zones have been cleaned up and my Shipeasy app is enabled once again and I am back in businesses.

Very grateful to Jannai x

Oh So Pretty Dried
Australia
8 days using the app
Logbase replied April 5, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

February 14, 2024

Barath did an amazing job helping me set up my app to enable automatic shipping estimates through UPS for multiple/different size packages. This app is a must if you have multiple products with different shipping rates/needs! Highly recommend Shipping Rates Shipeasy

Beson Fishing
United States
9 days using the app
Logbase replied February 18, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

April 10, 2024

Would highly recommend this app. Thank you Siva for the call and helping me understand the app better. Great service!

preservefoodservice
United States
20 days using the app
Logbase replied April 16, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 15, 2024

The team is incredibly supportive, always available whenever I need them. I've found Jennifer to be particularly cooperative; she patiently explained every detail related to my queries.

Pet Print Pajama
United Arab Emirates
2 months using the app
Logbase replied March 19, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 7, 2024

GREAT SUPPORT from VINDUJA!!! She helped me 2 hours from start to finish and made sure all the issues were resolved. Never had such great support before from any company!!! The app is so good. It has all the shipping features a company needs.

Loving Hut Kitchen
United States
6 days using the app
Logbase replied February 8, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!