Reviews (1,052)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex shipping requirements, reducing cart abandonment with customizable rates for different products and regions. Its AI-based packing algorithm efficiently calculates accurate shipping costs. The user-friendly interface and responsive support team, accessible via chat and email, are also highly praised for their quick problem resolution and setup assistance. This makes it a top choice for merchants with intricate shipping needs.

February 15, 2025

Vignesh was so helpful. He was kind and polite, and made sure all my scenarios were as they should be, and there were a lot. First contact with customer service, and was very pleased. Felt like I choose the right app for my needs.

California Furniture Solutions
United States
About 1 month using the app
January 20, 2025

The service (via chat, zoom) has been excellent on this app. Nithish was very helpful in troubleshooting some setup and metafield details for me!

Feed The Ravens
United States
8 months using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 14, 2025

Thanks Rahul for the support. It is a bit complicated to get the tool runnung, but I think with th egood support , we will have a solid solution for the future. Thanks.

Haro Bikes Europe GmbH
Germany
3 months using the app
January 17, 2025

I needed help working out how best to setup some complicated shipping rates - I wasn't even sure it was possible!

I jumped on a Zoom call with Durkesh, he was able to get the rates working properly and explained how to setup the rules to enable me to develop them further.

I believe this is the best shipping rates app for shopify!

Rossett Tiles & Bathrooms
United Kingdom
About 2 months using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 18, 2025

Best shipping app for Shopify. We've tested many and none are as complete and customizable as the ShipX from Logbase. Support is really fast and efficient.

De Moestuinwinkel
Netherlands
Over 3 years using the app
Edited February 28, 2025

We had a fairly complex setup that we needed to accommodate, and the Logbase team supported us the whole time, while we did A LOT of trial and error to get things configured the way we wanted.
The app is easy to use (once you understand a few nuances) and the team is phenomenal with help! Vignesh was an amazing help!!!

Sara Sells
United States
26 days using the app
January 25, 2025

Great help and support by Nithish, been using the app for sometime now and very happy with it. Does excatly what we need.

Renovation Square
Australia
4 months using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

January 21, 2025

Durkesh is really helpful, spent nearly two hours to help me fix the issues

Z-Furnishing
Australia
About 1 year using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

January 15, 2025

We’re incredibly grateful to Vindu for helping with the setup process. She is extremely patient and guided us step by step, making everything so much easier to understand. The app itself is user-friendly and works seamlessly. Highly recommend both the product and the excellent support team!

High QLO
Hong Kong SAR
About 1 month using the app
Logbase replied February 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

November 25, 2024

Confusing, but it works very well once set up.

And the support is phenomenal. They will help you setup for any scenario you could think of.

Sportova
United States
About 1 year using the app
Logbase replied November 26, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.