Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to handle complex shipping needs, including calculating costs for products from different vendors and shipping to various zones. It's praised for its speed, streamlining the checkout process, and its intelligent cost adjustment feature. The app is user-friendly, allowing for easy setup of complex delivery rules. Many appreciate the quick, helpful, and knowledgeable customer service.

April 4, 2024

very quick response and was able to resolve withing minutes. Very satisfied and happy with the results.

Paint Party Printing
United States
7 months using the app
Logbase replied April 5, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

February 29, 2024

Just came off a Zoom call with Siva after reaching out to their support team, who couldn't have been more knowledgeable and helpful with fixing our problem whilst walking me through the process.
Problem solved and a happy customer!

Wattbike
United Kingdom
Over 1 year using the app
Logbase replied March 2, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

March 20, 2024

Rahul was extremely lovely to deal with and helped us work through some shipping problems we had. I would highly recommend this app.

Soffle
Australia
7 months using the app
Logbase replied March 28, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 8, 2024

My issue was fixed within 25 minutes. Super easy and user friendly.

GreenCycle
United States
10 months using the app
Logbase replied March 19, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

May 2, 2024

I had an amazing support. Siva was very helpful and kind! Thank you so much Shipeasy for providing an amazing customer support!

99depot
Brazil
3 months using the app
Logbase replied May 7, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited March 22, 2024

This app has worked great for everything we need. We have needed to contact support a few times and every person has been helpful and knowledgeable. We got Raj twice and he was the most exceptional. He is quick, knows the program, clear and also friendly and kind. The app is complex but the support team was able to help create and resolve each scenario we wanted.

Health Essentials
Canada
5 months using the app
Logbase replied April 5, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

March 18, 2024

Application works as promised. Support - each time has been responsive. This time Rahul helped implement a shipping requirement with no problem.

Banana Manor Rug Factory Outlet
United States
5 months using the app
Logbase replied March 19, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 27, 2024

Jenifer helped me good!

HelloChair
Netherlands
3 months using the app
Logbase replied April 5, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

April 19, 2024

First of all, the app is very useful, and filled with great features & options!
Not to mention that it is reasonably priced.  

The customer service is outstanding!
Janani helped me with my issue over several days and made sure that all my requirements were met. We even had a Zoom call and she held my hand every step of the way, to make sure my shipping problem was solved. 

Highly recommend.

Sutherland Performance
New Zealand
About 2 months using the app
Logbase replied April 22, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

April 18, 2024

This is a fantastic app for displaying shipping rates. We work with multiple vendors via a dropshipping model so if customers purchase products from multiple vendors, we needed a way to combine the various shipping rates. This app does it perfectly! And support has been very responsive and helpful. 10/10.

Fred Segal Home
United States
About 2 months using the app
Logbase replied April 19, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.