Reviews (1,111)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate this app for its ability to optimize shipping box space and reduce costs through a smart packing algorithm and complex shipping rules tailored by postal codes. It supports setting rates based on distance and weight, and allows flexible rule application using tags. The customer support is highly praised for being accessible, effective, and patient in assisting with setup and troubleshooting.
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Had an issue with one of the rates we had set up and could't figure out how to fix it - used the online chat and Durkesh was quickly able to fix the error we were having. Really pleased with the app and the customer service
Great Experience with ShipX, I have been using for 2 years, and it helps me a lot. Special thanks to Nithish for your support !
Very fast support system if you are on a paid plan. I had some trouble with integration but Rajkumar came to my help. He was very understanding considering I know very little about computers and he obviously knows his job well. Then I got stuck again and Deepan quickly sorted out my problem. I feel very confident dealing with them.
Fast customer service and excellent help. This is just what we like when running an ecom business.
The BEST CUSTOMER SERVICE on Shopify by far!!!
Available, professional and always kind
Thank you.
Customer support is great! Customer support with Deepan was fantastic. I went from going to delete this, to now subscribing. It does everything I need to do with free shipping conditions that Shopify cannot handle natively.
Great shipping app, does exactly what we want it to and is pretty easy to understand. We had a small problem, I sent an email which was replied to immediately by Jenifer and we had the issue sorted within a few minutes. There was no problem with the app, the problem was me not reading the instructions.
Great tech support. This app helps you solving common problems with different postcode rates. It's a difficult area to do it on your own, but with the invaluable help of Nithish Kumar I'm getting close to a solution. Thank you Nithish!
Nithish was excellent and solved my problem quickly and easily - thank you!
So far it seems like a good app, many settings and possibilities for live carriers, although DHL E-commerce is not available, but we managed to add those rates manually.