Reviews (123)
Refine
-
By rating
We moved to Shippit from an in-house system that integrated with Australia Post via a CSV upload which was hard coded and inflexible. Shippit 's downgrader will save us a substational amount in shipping costs this year and we have so much more control and visibility over orders.
We like the simple interface with just a few tabs that are easy to understand and come to grips with quickly when there are hundreds of orders in the system all at different stages. Our customers also receive very high-quality information and in a timely manner.
We would highly recommend it!
We initially added shippit to our process to streamline shipping, this has been extremely helpful. They take our advise on board and keep making changes. Look forward to there being more couriers available as there are only a few right now, but I imagine they're working on improving this. Highly recommend
Thank you for your review. We appreciate the feedback and are glad that our platform is helping your business streamline the shipping process. We're proud of our range of couriers and our ability to offer multiple delivery speeds (On-Demand, Same Day, Standard, Express, and International), but we definitely agree that more is better and are working to add more couriers to our platform! Thanks again. Have a great day.
Shippit is a simple to use app which streamlines and simplifies the fulfilment process. Good selection of couriers available at competitive rates. Being the customer service for our customers about their shipping saves us time/manpower.
I use this app easy to use, full sync from ur wesbite and can use on mobile...
Make the job alot easier... going support is great!!!
Awesome and happy customer :)
We are using Shippit for all our deliveries from the beginning. It has been an economical and convenient option for our business as we have heavyweight products. So far we do not have any issue with apps and delivery companies. Additionally, they provide excellent service, for us, Dion has been a great help. I would highly recommend Shippit to others who want to cut the cost in shipping.
If you are planning to use Australia Post On Demand or eParcel On Demand then unfortunately you will have to go elsewhere as you can't have it fully integrated into Shippit. You will need to manually enter every line of the customer's details & address which defeats the purpose of this app entirely. Alternatively you will have to use their Live Quotes activated which means that the full postage price is shown in the cart with no flexibility to amend shipping pricing or introduce incentives (i.e. free On Demand shipping when you spend over $X). I was incredulous to discover that support were not initially aware that Australia Post On Demand and eParcel On Demand are not actually the same service. Sure, they sound similar but when your business revolves around integrating Australia Post's services into your platform then you should make sure you're fully across all the services available with the carrier you advertise as being fully integrated with. They don't advertise a phone number so you can't speak to someone regarding support or integration issues - if there is a problem then it unfortunately won't be resolved. If you use Couriers Please or Fastway then you have to go through Shippit's support service to enquire about parcels in transit. It takes days to respond (if at all) while your customers get increasingly frustrated with you for stalling. I generally don't give negative reviews however I feel it's necessary to convey that in our experience, Shippit don't fully integrate all of Australia Post's services so it may be worth considering another provider to save you the headaches later on.
Hi The Salty Fox,
Thank you for taking the time to leave a review and your in depth feedback. As a company constantly looking for ways to improve, we take customer feedback very seriously and appreciate you taking the time to share your concerns. We understand that you are a valuable customer of ours, so please let us know if there is anything we could do to assist you, and I will pass it onto the right person at Shippit. In the meantime, I hope we get another chance with you again soon.
Best wishes,
Sarah
Shippit
worst customer service I have encountered in a long time it takes days generally 3-4 to get a problem fixed. and that is not good enough when you need to ship a package. a 4 day lag in shipping is likely to start giving my great customer service reviews a bad rating. rates are good interface is easy but that customer service makes me so frustrated every time. I'm going back to sendle they are much better and have good customer support.
Hi African Fabrics Australia,
We are sorry to hear that you are frustrated. Last year was a busy time for us with many capacity constraints and we have since significantly invested in our support team so that they can better help merchants. We would like to put things right, so please do let us know if there is anything we can do to help and I will forward your concern to the correct person at Shippit. In the meantime, I hope we get another chance with you again soon.
Best,
Sarah
Shippit
Since switching to Shippit from Sendle we couldn't be happier. Customer service is prompt and they solve things quickly.
Thanks for the review Diabetes Kitchen! We're working hard. 💪
If you ship a lot of orders, I would recommend trying a different company - the customer service team at Shippit are very frustrating to deal with if there's ever an issue.
If you're not shipping too many orders, they might not be as infuriating.
- doesn't show up for pickups
- support does not reply nor do the account managers
- promised $300 compensation per missing item but won’t compensate
- promised to refund $500 membership 4 weeks ago and still have not received the refund
- employee asked me to fight him in person