Captain Shipping Protection

Captain Shipping Protection

Reviews (354)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting profitability by allowing them to set their own rates and retain unclaimed premiums. It enhances customer satisfaction by covering lost, stolen, or damaged packages, potentially increasing average order values. The app is easy to set up and integrates well with Shopify themes. It includes a trial period and is supported by responsive, 24/7 customer service.

October 28, 2024

Very good customer support, fast replies and immediate action after a question. Also the upsell works really good and helps me get extra profit.

Norah Butikk
Netherlands
3 months using the app
December 18, 2024

support is great from these guys and in terms of setting up is seems very straight forward which is great. Looks very clean as on the cart page which is great.

Art Fever
United Kingdom
About 21 hours using the app
November 8, 2024

Customer Cervice is very kind and professional, it satisfaied any my requests, thank you agian

Oli Jones™
Italy
4 months using the app
January 15, 2025

Works great and a high percentage of my customers are taking advantage of it.

Navy Humor
United States
About 2 months using the app
November 14, 2024

customer support was quick and super great! Fixed my problem immediately!

Hydroh Bottle
United States
4 months using the app
December 3, 2024

very helpful app to increase the value of orders, the customer service is really nice and fast, one of the best app for sure

Elena Corsi
Italy
6 days using the app
October 9, 2024

I'm loving this app so far. It's super simple, so I'm sure you could implement something similar yourself by editing your theme, but I don't know how to do that!

Support has been incredibly fast, and this upsell widget already beats the "real" insurance provider I used in the past. Now I just offer the upsell and use that money to replace lost packages. It's so much better than having to file a claim that often doesn't pay out.

Arcane Bullshit
Canada
6 days using the app
November 8, 2024

Absolutely love this app! Customer service is top notch-they respond fast. Highly recommend!

Cast Cozy
United States
4 months using the app
October 21, 2024

Great customer support. Love the gifs their customer support team sends in the live chat. Easy to work with, nice feedback system for new feature requests, and setup & installation was a breeze. Highly recommend!

Accelerate Labs
United States
14 days using the app
October 26, 2024

Asked to remove the "Powered By" text, and Mig helped me out within 1 minute. It got removed faster than it took to download the app :)

Luxara
Netherlands
5 days using the app