Captain Shipping Protection

Captain Shipping Protection

Reviews (343)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage insurance offerings, setting personalized rates and terms. It enhances customer trust by protecting purchases and boosts average order values through shipping protection upsells. The app integrates easily with Shopify themes and offers comprehensive coverage for lost, stolen, or damaged packages. Merchants also praise the responsive 24/7 customer support that assists with technical issues and integration.

November 8, 2024

Customer Cervice is very kind and professional, it satisfaied any my requests, thank you agian

Oli Jones™
Italy
4 months using the app
October 9, 2024

I'm loving this app so far. It's super simple, so I'm sure you could implement something similar yourself by editing your theme, but I don't know how to do that!

Support has been incredibly fast, and this upsell widget already beats the "real" insurance provider I used in the past. Now I just offer the upsell and use that money to replace lost packages. It's so much better than having to file a claim that often doesn't pay out.

Arcane Bullshit
Canada
6 days using the app
September 24, 2024

Very easy to set-up, began collecting premiums immediately.

I was previously using a 3rd' party funded shipping coverage provider and didn't like that they kept all the premiums and only gave me 20% of what was left over, but they didn't actually cover any of the risk - they just subtracted claims from what was collected from premiums, and if claims were more than premiums they held that difference against you for the next week.

Captain Shipping Protection allows you to run your own coverage. You set your own rate, collect the premiums and keep anything that isn't paid out in claims. This is exactly what I was looking for, and I'm very satisfied with the service and am happy to pay the monthly fee as it's already paid for itself 7x over in the first week since downloading.

Highly recommend this app for all shopify stores.

Abbreviated Apparel
United States
6 days using the app
December 18, 2024

support is great from these guys and in terms of setting up is seems very straight forward which is great. Looks very clean as on the cart page which is great.

Art Fever
United Kingdom
About 21 hours using the app
November 14, 2024

customer support was quick and super great! Fixed my problem immediately!

Hydroh Bottle
United States
4 months using the app
October 21, 2024

Great customer support. Love the gifs their customer support team sends in the live chat. Easy to work with, nice feedback system for new feature requests, and setup & installation was a breeze. Highly recommend!

Accelerate Labs
United States
14 days using the app
December 3, 2024

very helpful app to increase the value of orders, the customer service is really nice and fast, one of the best app for sure

Elena Corsi
Italy
6 days using the app
November 8, 2024

Absolutely love this app! Customer service is top notch-they respond fast. Highly recommend!

Cast Cozy
United States
4 months using the app
August 27, 2024

App works great, customer service is helpful and quick to respond and the shipping protection gives our customers that extra assurance that their iteme will arrive to them in perfect condition while increasing our profit per order. It's a win-win situation. Thank you!

NorthWood Distributing
United States
4 months using the app
October 28, 2024

Very good customer support, fast replies and immediate action after a question. Also the upsell works really good and helps me get extra profit.

Norah Butikk
Netherlands
7 days using the app