Captain Shipping Protection , 171 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy setup and integration, and its feature of adding shipping insurance to orders, which has reportedly boosted revenue. It's seen as cost-effective, with the increased earnings covering any losses from damaged or lost items. The customer service team is noted for their efficiency and quick responses. The app is recommended for providing financial stability and peace of mind through its insurance features.
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Thanks to RIA for the help, Quick and intelligent answer. Really cool
Perfect and quick help!
Amazing app with great service
Very good developer team, amazing app and of course amazing support!!
This app is super easy to use. Took me 5 minutest to set up. The support responded to my questions right away. Everything is great!
great customer service team
Unable to contact support, even via email or live chat. too bad
Hi Climcat,
Our team sincerely apologize for not being able to assist you earlier. Unfortunately, we haven't received any relevant emails from you in our inbox. Could you please let us know if you're experiencing any difficulties that we can help resolve? Your feedback is crucial to us, and we're committed to addressing any issues related to the app promptly. Our customer support email is support@shipwill.org
Additionally, upon receiving your feedback, our team has immediately initiated investigations to identify any potential reasons why users may have trouble contacting us. We would greatly appreciate your assistance in investigating and pinpointing the problem.
We are eagerly awaiting your response.
Best regards,
Captain Insure Team
Mig helped me to get the app up and running right away! Impressive!
Also the app works flawlessly!
Im going to give the app four stars currently because I haven't quite used it. HOWEVER, customer service is TOP TIER!! Thank you Mig for your help.
Textbook bait & switch, advertises all of the cool features like Shopify Plus Checkout embeds, in their $11 per month plan that includes "All features & Unlimited orders"... and the first thing you see when you install the app? That the plan that actually includes all the nice features is over 4x the cost of the only advertised plan. Additionally, they advertise percentage based rates but this functionality is very limited and not available for Shopify Plus Checkout embeds at all. There are much better apps out there, easy uninstall decision for us!
Hi there,
This is Captain Insure Support. I hope you're doing well!
I am reaching out to let you know about our latest update - the feature to set a percentage price for Shipping insurance on your store's checkout page. If you wish to utilize this feature, please don't hesitate to reach out to us whenever you need.
Best Regards,
Captain Insure