Captain Shipping Protection

Captain Shipping Protection

Reviews (321)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting customer trust by offering insurance on items and packages, with the flexibility to set their own rates. It's easy to integrate and use, enhancing profits through unclaimed insurance. The app supports inclusion on cart and checkout pages for Shopify Plus merchants and is noted for its excellent 24/7 customer support and quick setup, leading to immediate premium collection benefits.

March 9, 2024

the best

cmondo
Netherlands
About 20 hours using the app
November 30, 2023

ok

Rodenza
France
21 days using the app
December 6, 2022

fast response and easy to work with. They will do all the work for you so you can focus on your core business I would recommend this app to anyone!

Garvia
Netherlands
Over 1 year using the app
January 20, 2024

Perfect, Cecilia is very reactive

Inspiration Maison
France
14 minutes using the app
February 9, 2023

It works great, plus the customer service chat is a plus, you can set it up however you want and you can add your policy! 5 stars!

Vip Barber Supply
United States
About 1 year using the app
March 21, 2024

App ottima, aumenta il AOV e trasmette più sicurezza ai clienti. L'assistenza clienti è fulminea e competente. La consiglio!

IleniaVerona
Italy
1 day using the app
September 6, 2023

Love it so far!

Recipiada
United States
12 months using the app
June 30, 2023

The captain shipping protection is the perfect app for self managed insurance with a easy to set up and custom design interface. I already have shipping insurance through fedex and I just wanted a way to offer shipping insurance to my customers. The customer support is quick and manage to resolve the conflicting app conflict. However I do wish there is an option to add to cart in the checkout page or if the user get prompted if they want shipping insurance if they click checkout instead of view cart on the pop up drawer.

Lélior
United States
8 months using the app
Captain Insure replied July 24, 2023

Dear Lélior Team,
Sunny here, the product manager from the Channelwill team, hope you are doing very well.
Thank you for your feedback, we will continue to improve the performance of the app by integrating Order tracking & Returns, in order to enhance merchants' post-purchase service capabilities.

August 17, 2022

I highly recommend this insurance app. So far I have had a great experience and believe that it will be very useful during the holiday season when customers' orders are more prone to delays and being lost in transit.

Eggbuy Global
Singapore
8 months using the app
October 9, 2023

This app is great, it is easy to configure and it works perfectly.
Furthermore, the help center has very efficient and helpful staff.
If you are looking for an app to create an internal insurance, Parcel Panel Insurance perfectly suits your need!

Shopdecor
Italy
7 months using the app