Captain Shipping Protection

Captain Shipping Protection

Reviews (321)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
    303
  • 3% of ratings are 4 stars
    11
  • 1% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    2
  • 1% of ratings are 1 stars
    3
What merchants think

Feedback submitted

Merchants appreciate this app for boosting customer trust by offering insurance on items and packages, with the flexibility to set their own rates. It's easy to integrate and use, enhancing profits through unclaimed insurance. The app supports inclusion on cart and checkout pages for Shopify Plus merchants and is noted for its excellent 24/7 customer support and quick setup, leading to immediate premium collection benefits.

December 15, 2023

good experience work well

My Store
Canada
3 months using the app
March 30, 2024

Great app! Very complete with many features and very well made! The support also is outstanding. Very happy. 5 STARS!

Hidden Samples
Spain
About 23 hours using the app
February 10, 2024

they are super fast and SUPER helpfull. thanks a lot!

Olivia & Diva
Netherlands
2 months using the app
February 14, 2024

5 star for Cecilia : fast and very good

Ekilex
France
2 months using the app
March 25, 2024

Unable to contact support, even via email or live chat. too bad

Climcat
United States
4 months using the app
Captain Insure replied March 27, 2024

Hi Climcat,

Our team sincerely apologize for not being able to assist you earlier. Unfortunately, we haven't received any relevant emails from you in our inbox. Could you please let us know if you're experiencing any difficulties that we can help resolve? Your feedback is crucial to us, and we're committed to addressing any issues related to the app promptly. Our customer support email is support@shipwill.org

Additionally, upon receiving your feedback, our team has immediately initiated investigations to identify any potential reasons why users may have trouble contacting us. We would greatly appreciate your assistance in investigating and pinpointing the problem.

We are eagerly awaiting your response.

Best regards,
Captain Insure Team

May 30, 2024

Nice app, super simple integration and nice customer support.

Feu&Co
Canada
32 minutes using the app
January 20, 2024

Thanks to RIA for the help, Quick and intelligent answer. Really cool

Modeista
France
25 days using the app
April 7, 2024

Great! Very effective support team.

Okineo
France
24 days using the app
February 29, 2024

nice app, easy setup

FIGGY
United States
About 2 months using the app
February 2, 2024

Amazing app with great service

Noveau
Netherlands
5 months using the app
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