Reviews (223)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and ability to increase Average Order Value (AOV) through its shipping insurance feature. Many commend the responsive and efficient customer service. The app is noted for its affordability and seamless integration with stores, with a support team that is quick and adept at handling queries. It's also recognized for enhancing a store's brand image.

October 30, 2023

Amazing!!

Zifora
Netherlands
2 months using the app
October 17, 2022

Very fast instalment with clear explanation and help from the staff. it is exactly what i wanted on my store. Recommended!

EYE DESIGN PROFESSIONAL
Australia
6 months using the app
November 7, 2022

Sunny, the product manager, called me directly for communication, and within a few hours the app was installed, the widgets were embedded, and it looked great~We also had some business communication, great support + app

Skittles Cottage
United Kingdom
6 months using the app
November 7, 2022

Great little app to add an additional revenue to your store. Looks like it doesn't bug site or slow things down. Will monitor.

Manchester Factory
Australia
5 months using the app
Captain Insure replied November 10, 2022

Hi, Dear Manchester Factory Team,

We're building the best shipping insurance embedded experience, we're currently completely free, and we're committed to helping merchants make more profit.

Thank you for your support as we develop and grow together.

Kind regards,
Captain insure Team Sunny

August 22, 2023

Great app, it boost AOV and makes it more of a brand. Also the servies that comes with it is great!

Bonsana
Netherlands
4 months using the app
September 20, 2022

good to use, easy to install on my store, it increase AOV by add the insurance fees, really helpful on my sales!

livifam
Taiwan
5 months using the app
December 8, 2022

Sunny introduced case study to me, I had a good expectation, very interested, and applied for free installation in the afternoon, currently in the test environment, great customer support, will be online tomorrow!

ALICETOD
China
4 months using the app
August 10, 2022

I was looking for a shipping protection app, with premiums managed by myself, and I'm glad I found Captain shipping protection, which is quick to install, easy to use and doesn't damage my shopping cart. If you don't need it, just remove it from the theme.

TFWMGV
China
4 months using the app
November 20, 2023

Great customer service, solved a problem a had really fast.

Ecommlux
United Kingdom
16 days using the app
June 2, 2023

Great service and good app. Easy to download and easy to use. Customer service is also very fast and polite

Grunborg
Netherlands
4 months using the app