Reviews (223)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and ability to increase Average Order Value (AOV) through its shipping insurance feature. Many commend the responsive and efficient customer service. The app is noted for its affordability and seamless integration with stores, with a support team that is quick and adept at handling queries. It's also recognized for enhancing a store's brand image.

November 30, 2023

ok

Rodenza
France
21 days using the app
August 21, 2023

moyen de protection parfait, pour les entreprise en affaire, sur internet et assurer un bonne continuité saine dans nos commande.

Enfom Clothing
Canada
6 months using the app
December 6, 2022

fast response and easy to work with. They will do all the work for you so you can focus on your core business I would recommend this app to anyone!

Garvia
Netherlands
Over 1 year using the app
February 9, 2023

It works great, plus the customer service chat is a plus, you can set it up however you want and you can add your policy! 5 stars!

Vip Barber Supply
United States
About 1 year using the app
June 30, 2023

The captain shipping protection is the perfect app for self managed insurance with a easy to set up and custom design interface. I already have shipping insurance through fedex and I just wanted a way to offer shipping insurance to my customers. The customer support is quick and manage to resolve the conflicting app conflict. However I do wish there is an option to add to cart in the checkout page or if the user get prompted if they want shipping insurance if they click checkout instead of view cart on the pop up drawer.

Lélior
United States
8 months using the app
Captain Insure replied July 24, 2023

Dear Lélior Team,
Sunny here, the product manager from the Channelwill team, hope you are doing very well.
Thank you for your feedback, we will continue to improve the performance of the app by integrating Order tracking & Returns, in order to enhance merchants' post-purchase service capabilities.

August 17, 2022

I highly recommend this insurance app. So far I have had a great experience and believe that it will be very useful during the holiday season when customers' orders are more prone to delays and being lost in transit.

Eggbuy Global
Singapore
8 months using the app
October 17, 2022

Very fast instalment with clear explanation and help from the staff. it is exactly what i wanted on my store. Recommended!

EYE DESIGN PROFESSIONAL
Australia
6 months using the app
November 7, 2022

Sunny, the product manager, called me directly for communication, and within a few hours the app was installed, the widgets were embedded, and it looked great~We also had some business communication, great support + app

Skittles Cottage
United Kingdom
6 months using the app
November 7, 2022

Great little app to add an additional revenue to your store. Looks like it doesn't bug site or slow things down. Will monitor.

Manchester Factory
Australia
5 months using the app
Captain Insure replied November 10, 2022

Hi, Dear Manchester Factory Team,

We're building the best shipping insurance embedded experience, we're currently completely free, and we're committed to helping merchants make more profit.

Thank you for your support as we develop and grow together.

Kind regards,
Captain insure Team Sunny

September 20, 2022

good to use, easy to install on my store, it increase AOV by add the insurance fees, really helpful on my sales!

livifam
Taiwan
5 months using the app