Reviews (224)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and ability to increase Average Order Value (AOV) through its shipping insurance feature. Many commend the responsive and efficient customer service. The app is noted for its affordability and seamless integration with stores, with a support team that is quick and adept at handling queries. It's also recognized for enhancing a store's brand image.

August 10, 2022

I was looking for a shipping protection app, with premiums managed by myself, and I'm glad I found Captain shipping protection, which is quick to install, easy to use and doesn't damage my shopping cart. If you don't need it, just remove it from the theme.

TFWMGV
China
4 months using the app
December 5, 2022

Thank you Sunny for the service! Quality app and good communication. Be aware for a policy change!!!

Fr3sh
Netherlands
4 months using the app
May 23, 2023

Captain Shipping Protection app is simply fantastic! Provides peace of mind with excellent customer service. Top notch indeed!

Siesta Hammocks
Australia
4 months using the app
December 5, 2022

So amazing and kind! Was very helpful with what I was in need of when it came to the app. The app is so amazing you will love it too.

FRENCH LAMORE LLC
United States
4 months using the app
March 7, 2023

Great support! Really quick reply and sorted my query right away. Would definitely recommend. Thank you!

PRVTE LONDON
United Kingdom
3 months using the app
April 30, 2023

Super satisfied with the app. If you have questions you get immediate answers and you are helped right away

Exellense®
Netherlands
3 months using the app
April 21, 2023

Great assistance! Thank you Elly for helping solve the issues i had. I would recommend this tool to everyone!

Bambal
Netherlands
3 months using the app
March 10, 2023

Fantastic app and fantastic service! I really recommened this app to increase your AOV. The Live chat always reply in 1 minute. 5 stars from me without hesitation!

Gua-Sha
Sweden
2 months using the app
December 13, 2022

Very simple & effective way of increasing trust with your customers while also increasing AOV of your store! :)

NeckBud
United States
About 2 months using the app
September 25, 2022

我正在通过这个App开展业务,它可以订单查询,还能让买家安心,产品经理Sunny跟我讲述接下来会上线理赔板块,这有利于我的paypal账户安全,不至于让买家直接跟paypal申诉~可以减少退单率,非常好用!!!

bebotnails
China
About 1 month using the app