Captain Shipping Protection , 171 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy setup and integration, and its feature of adding shipping insurance to orders, which has reportedly boosted revenue. It's seen as cost-effective, with the increased earnings covering any losses from damaged or lost items. The customer service team is noted for their efficiency and quick responses. The app is recommended for providing financial stability and peace of mind through its insurance features.
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Unable to contact support, even via email or live chat. too bad
Hi Climcat,
Our team sincerely apologize for not being able to assist you earlier. Unfortunately, we haven't received any relevant emails from you in our inbox. Could you please let us know if you're experiencing any difficulties that we can help resolve? Your feedback is crucial to us, and we're committed to addressing any issues related to the app promptly. Our customer support email is support@shipwill.org
Additionally, upon receiving your feedback, our team has immediately initiated investigations to identify any potential reasons why users may have trouble contacting us. We would greatly appreciate your assistance in investigating and pinpointing the problem.
We are eagerly awaiting your response.
Best regards,
Captain Insure Team
misleading. not enough information to clearly indicate whats being offered. you should clearly indicate on your site that you dont provide insurance coverage when customers on shopify store put in a claim. that you just provide the app service and that the store with your app service is responsible for fulfilling their clients insurance claims. with that said, u guys have really good customer service. but your insurance offer is misleading and it lacks information to clearly inform the both the store owners and the store's cleints. for that reason, its not something id be part of.
Stop working on the Prestige theme, AGAIN. It charged hundreds of customers twice!
Dear Adept Cosmetics® Team,
This is Sunny, hope you are doing well~
Thank you for your feedback so that our team can continue to optimize the app and continue to improve the app performance to produce more value for merchants!
Best regards,
Sunny|Parcel Panel Insurance Team