Reviews (407)

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its effective autopilot capabilities that require minimal oversight while delivering strong retargeting results. They report a significant return on investment and increased sales, crediting the targeted ad campaigns. The customer support is highly praised for its responsiveness and helpfulness in resolving issues and optimizing campaigns. Merchants find the app easy to install and use, suitable for various business sizes, and value the innovative features like FOMO integration and Journeys. Regular updates and comprehensive account management, including detailed reports and strategic advice, are also noted as beneficial.

July 26, 2017

Already brought in a couple extra hundred dollars in just a few days and was super simple to setup. Support has been fast to help with any issues as well. Definitely loving the app so far!

Catlover365
United States
3 months using the app
November 16, 2015

Very user friendly and thoughtful app! Great for non-technical store owners like myself.

Bold Betties
United States
2 months using the app
October 6, 2016

Having Shoelace in 2 of my other stores has increased my conversions via retargeting through the roof. A great app and a fantastic support team to get you going. You NEED Shoelace if you have a serious Shopify store!

Fanfaire
United States
2 months using the app
July 19, 2016

Best retargeting app ever. Made me much money

Inflatable1
United States
2 months using the app
December 5, 2017

They just making campaign and leave it until you realise you lose money. So then making a new campaign with the same result. Waste of money and time. Expected more from ''experts''.

Bello Babies
United Kingdom
2 months using the app
January 26, 2019

So far so good. Still early in evaluation period, but have seen a bump in orders. Responsiveness of the team is what sets them apart. Looking forward to see what our collaboration could bring to the business

De Wine Spot | Curated Whiskey, Small-Batch Wines and Sakes
United States
2 months using the app
February 1, 2017

Shoelace is simply the best retargeting solution available on Shopify. The results are immediate, and the support is amazing. We saw over 6X return on investment only within the trial period. Highly recommended for the results and for the superb support you get.

Akselection
United States
About 2 months using the app
July 21, 2016

Very good app that pay for itself from the beginning. Forget marketing agencies and go with Shoelace. Easy and effective.

Maitrephilippe
Germany
About 2 months using the app
July 29, 2017

So basically, last week, I decided to start retargeting my visitors, at first I spent 60$ on my campaign and made 60$ back (breakeven but with product cost I was in a loss), I decided to let it run for another week to see.

I went from 1 sale for 60$ spent to 9 sales from 100$ spent and I have a ROAS of 2 at the moment (profitable) and there is not a day without making a sale from this app !

Amazing how it helps and is easy to use ! LOVE IT !

Ourmatchupsocks
Canada
About 2 months using the app
October 24, 2017

I had been creating manual campaigns on Facebook but due to busy routine i couldn't focus on that. But then i came through this app and this made my life so easy. i would recommend this app to everyone also their support is much responsive. 5 stars from me. Thank you :)

The Shopable
Pakistan
About 2 months using the app